Airtel — airtel prepaid connection-unilateral deduction of roaming charges

Website:

Airtel India

Despite my objection to airtel unilaterally deducting roaming charges from my balance amount in my my mobile connection account they have neither refunded the amount deducted nor given any justification. My postings on their website are as follows:

Complaint posted on airtel india website
‎
Vijay bhandari‎ to airtel india
June 2 •

What kind of customer service is this? You want to charge me for a service which i have never opted or asked for and which has not been provided to me?

I sent you an email reproduced below.
Instead of a suitable action or reply i am once again sent an sms by am-airccm on 27/5/2018 reading as follows:
"dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.0 has been deducted and balance amount of rs.99 will be deducted in subsequent recharges."

Kindly therefore restore my balance of rs. 90/- as on 27/4/2018. My number is [protected]. Kindly do not call me but correspond by email only.

Quote
30/4/2018
Dear sirs,
I am extremely surprised and perturbed to receive the following messages from am-airccm
(1/2) dear customer, international roaming rental charge is rs99. Due to low balance in your account, rs.53.27 have been deducted and balance amount of rs.45.73 will be deducted in
.. (2/2) subsequent recharges.

Please note i have very little usage on your network since i rely on most of my communications through wifi.in the last 2 years i have purchased minimal amounts of pre-paid packs viz. Rs.220/- on 16/11/2016 and rs 50/- on 8/4/2018. My balance amount in the account was around rs 90/- when i left mumbai on an overseas trip on 27/4/2018. On 27th i got an unsolicited call through t-mobile which i did not pick up and i was charged for the same. Now i have received the above communication from you!

I do not want to use your network and neither have i sought or opted for the roaming facility at any time hence all your charges after 12.50 p. M. On 27/4/2018 are invalid & illegal.

Kindly therefore reverse all charges deducted from my account and bring back the balance to rs. 90/- or whatever it was on 27/4/2018 @ 12.50 p. M.

Please also confirm the same without fail.
Thanking you,
Vijay bhandari
Vijay. [protected]@gmail.com
Unquote

Airtelindia replied
Hi! Thanks for reaching out, vijay! Rental is rs 99 for 30 days. It'll be charged only when you start using incoming, outgoing or sms in international roaming. Refer: http://srkl.in/6181BIrtfS to know more. Hope this helps! Thank you, angshumon
Airtel.in
Airtel: prepaid | postpaid | broadband | 4g | dth services in india
‎
Vijay bhandari‎ to airtel india
July 5 -

I have not used airtel phone services from 27th april (When i left india) till 2nd july (When i returned to india). When i tried to make a call from the airport on 2nd july i was told my balance was less than rs. 10/- and i was not allowed to make the call. As i informed you in my earlier post of 2nd june i had a balance of rs. 90/- approx in my account as on 27th april. Where has my money gone? Kindly arrange to refund the illegal deductions which airtel has made unilaterally for no services rendered. Kindly confirm action taken by you on my no. [protected] so that i can use the services for which i have prepaid.