Airtel — Airtel prepaid recharge done service not activated

Hi I have done my recharge prepaid airtel no [protected] of rs 249 on 1 April 2021 but recharge not done and amount has been detected from my bank account, I was waiting for 1 hour and still my service not activated then I have recharge again for rs 249 and this time my airtel service got resume. I am attaching the message with transation I'd[protected], which was not activated, so when will I refund of rs 249 which was not activated.