Airtel — Airtel Prepaid Recharge for Mobile

Hello,

I would like to highlight regarding I issue we faced while recharging my mobile no. [protected] on 6th April with Airtel service provider. This number was earlier a postpaid no. & I was in process of switching the service provider from Airtel to Jio however got convinced through the Airtel customer care to get it changed to Pre-Paid plan to save money.

Now without any idea how to get first recharge done, I made the recharge done via Paytm (using paytm account [protected]) & recharge was successful from Paytm side & Rs 598 (1.5 gb per day/84 day validity plan) was deducted from Paytm account for recharge of Airtel Pre-paid plan. (Refer the attachment in this email as a screenshot) However, I was not able to get my SIM activated for mobile no. [protected]

Enclosing the screenshot of this for your reference.

Later while raising a complaint to Airtel customer care, I was told, first recharge of prepaid has to be done at the retail outlet & not online. Hence, whatever recharge amount you had paid would get refunded via Paytm within 10 working days. So had to make another recharge by going to retail outlet of Rs 198 for activating my SIM of mobile No. [protected] which worked this time.

Now, Why paytm will make the refund of Rs 598 when transaction was successful? & Airtel ideally (being a merchant) should refund the money if service is not being offered. I already spoken to Paytm as well & they giving the same response as I was expecting, it is the responsibility of Merchant (Airtel) in this case to refund back the money back to my paytm account.

I already spoken multiple times to Airtel customer care but with no result. I was told within 10 business days paytm amount would get refunded, but then Airtel staff is claiming that paytm will refund the money but this is never going to happen since transaction didn't failed. Merchant (Airtel) already received my money & Airtel should be the one who should refund it back to my paytm account. Attaching the proof of ticket raised with Paytm where they clearly stating, its the responsibility of Airtel (merchant) to refund back the money in my paytm wallet. please check attachment (paytm response). Even after escalating the matter to airtel via email & contacting customer care, no help has been provided so far.

So could you kindly look into the matter & assist to resolve this issue at the earliest?. I already wasted lot of my time on this issue.

Looking forward for prompt response & fix to refund my paytm amount at the earliest from Airtel.

Regards,
Rajat Wadhwa
Mobile No. [protected]