[Resolved]  Airtel — airtel prepaid sim upgrade issue

We tried to upgrade old sim to 4g sim yesterday ie : 2019-may-12 8:30 pm ist.
But, 4g sim is not yet activated. Received two messages yesterday one after another as below:
First message: thank you for choosing airtel! We are setting up your services please wait. At 8:57 pm
Second message: activation request is not recieved yet. Please retry later. At 8:58 pm
My phone number:xxxxxxxxxx
Email id: [protected]@gmail.com
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May 23, 2019
Complaint marked as Resolved 
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Customer care people are not helpful and they are saying that 4G sim has been activated but I am unable to send or receive any calls and messages.It is saying as network not registered .Airtel, please help me solve this issue..

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