[Resolved] Airtel — Airtel Secure Claim Payment not received | |||
I, Aayush Bihani, is using Airtel and My no. is [protected]. Recently, I received a mail from One Assist on 19th June, 2017 that my claim has been approved as BER and asked me to provide hard copies of Cover Note, Original Mobile Purchase Invoice and Cancelled Cheque for settlement of claim and transferring payment into my Bank A/c. I couriered all the documents through Courier and the same has been delivered by Courier Company to One Assist on 22nd June, 2017. But till now i haven't received any payment in my Account nor any update from One Assist or Airtel. I am attaching all the documents for your reference. Please resolve the problem. Was this information helpful? | |||
Jul 1, 2017 Complaint marked as Resolved Airtel has shared resolution with me. I received reply from [email protected] regarding my airtel claim status. Hence, I am closing this complaint. ThankYou Airtel customer support has been notified about the posted complaint. Jun 27, 2017 Updated by Aayush Biyani I also didnt received my unrepaired handset. Regarding all the matter I wrote email to [protected]@in.airtel.com 2-3 times previously but received no response. What kind of customer service is airtel handling. Verified Support Jun 27, 2017 Airtel Customer Care's response Dear Mr. Biyani, This is with reference to your post, dated 25 June 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Jun 27, 2017 Updated by Aayush Biyani Mr Rakesh Kumarairtel presence (airtel Customer, service team) bhartiairtel ltd I doubt airtel customer service handling. Whether Airtel checks its email or not. I had already sent mail to [protected]@in.airtel.com on 25th june, 2017 describing the whole problem in detail but received no reply from airtel till now.  Verified Support Jul 01, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 25 June 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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Greetings from OneAssist...!
We deeply regret for the inconvenience caused to you.
We have forwarded your details to our team and they shall get in touch with you soon with an update.
We appreciate your patience in the interim.
Regards,
Deepika
Team OneAssist