[Resolved]  Airtel — Airtel secure device claim service request # 2076508

1. This is to intimate that my device claim was rejected on 27 jun 2017 and i was told by airtel representative that my mobile set will be delivered in two days. But beyond my imagination, my mobile set is not delivered till now. There is no response on your customer care no 121.in fact after multiple trials of calling on 121, i could not find out which option to select for airtel secure or to talk to your customer care representative.

2. I have called six times to oneassist. Till 7 july 2017 they told me that my device will be delivered in one-two days. Now oneassist is saying that they could not provide any update on this and this is the responsibility of airtel.

3. Firstly my claim is rejected without siting any particular reason. Secondly my mobile is not returned till date, its been around a month. What an atrocious service by airtel. I don't know about oneassist but i am using airtel services for years. I have never seen such poor state of affairs till now.

4. Kindly deliver my mobile on updated address at the earliest.

Thankyou

Regards
Sudhir dhar dwivedi