Airtel — airtel secure device insurance

Address:

411047

Dear team, i took airtel secure subscription on july 2017. I was about to call, while coming down from steps and my phone's (Iphone 6) screen broken after falling down because of it's slippery back on august and so i complaint for on 14/08/2017 with device claim – service request # 2246861. First of all after submitting all the documents, they sent me several emails that my supporting documents are not attached. After several emails to 121 and device support team with screenshot they convinced that they had some problem at their end. After few weeks they pickup my phone and did an estimation that my iphone repair will be done in approx 26k, while iphone customer care situated at sky max, viman nagar, said it will approx 11800 rs. To get it done. After several follow up airtel secure team replied that they cannot repair it because it has been broken with improper handling, no one pushed me from front or behind and hence it will not be considered as an accident.
From my point of view, i haven't thrown it by my own and it is fallen from me while coming down to steps, it must be considered as an accident. Someone can get an injury by falling from steps or bike/car, that itself is an accident.

Reply from airtel "we regret to inform that your device claim of rs.26500.0 has been rejected by the insurance company due to improper handling | no proper care of handset has been taken by insured to safeguard the property..

For any assistance, please call us at 121 or write to us at hyperlink"mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com

Thanks,
Team airtel secure
Please click for hyperlink"https://www.airtel.in/airtel-secure-terms"t&c and hyperlink"https://www.airtel.in/airtel-secure-faqs"faq's.
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Hyperlink"https://www.oneassist.in"oneassist"

I want to sue airtel for this cheat and the harassment what what they gave me during service period and showing fake commitment in advertisement that airtel can take care of one time accidental damage. Kindly support me on this.