Airtel — airtel store disrespectful behaviour

Address:

Bangalore, Karnataka, 560009

This incident took place on 24th jan 2018 at your store located at 25/26, a block, brigade majestic complex, kalidasa marg, gandhinagar, opp to girias, gandhi nagar, bengaluru, karnataka 560009. The time is approximately between 1pm to 2pm.
I came here with my mother who is a senior citizen. We wanted to port her number to airtel. We took a token (E0xx - shailaja - 98xxxxxx48) and waited for our turn. When our turn came the guy said to wait at counter 2 and the person there would assist us. After about 30 min, we got our turn and sat at the counter no 2. Another customer came in between and the airtel guy decided to assist him instead. I politely told him that we have been waiting for half an hour and still you are serving customers who just came. He said just one minute and continued with the other fellow. I thought he would assist us after he finished. But he himself went away to assist another. I asked him what the matter was and he said he’ll be back. I told the other airtel guys too. They said he will assist. It was disrespectful behavior. And that too for a customer who has come for the first time. I can only imagine what hell i may had to go through if i had ported to airtel. Very unhappy with the experience. They do not have any respect for senior citizens. If you do not serve customers as per token, why do you have one? Even in fish market there is a system. You guys have none and no courtesy. If you continue treating customers like this, you will not go very far with your business. The person’s name is “balram” i understand that there may be work pressure, but that does not justify ill-treating a customer. Just say no. It is a valid answer. I wasted 45 min and my mother was not happy at all. I came here because my friends recommended me, but after sharing my experience, i am sure they will be more cautious in future. I probably am wasting my time writing about my horrible experience, but i believe change is only possible if i tell what happened and that the company should take this as a feedback to improve themselves. I was not expecting business class treatment. He should have honored the token and served the customer as per the system instead of displaying such lousy behavior.