[Resolved] Airtel — Airtel superstore service fraud | |||||
My Name is Chetan Bendale & my airtel mobile number is +91-[protected] Airtel have charge me Rs 50 on 7 July 2016 at 3:16 AM for superstore service. After talk with customer care they told me the service is active by wap & they cant refund my money as I am not eligible for refund. I have not used my mobile for any purpose from 1AM to 6AM, also my mobile internet was not active bet that time. Airtel have activate service without my consent. If Airtel does not solve it & refund me I have to transfer my number other other operator using MNP. This is not the first time Airtel activate service without my consent its happen before. If I have to file police complaint I will, as I am sick of Airtel lies service. So look in to this matter. Was this information helpful? | |||||
Aug 12, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 July 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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Q:- I ask his how can Airtel charge me Rs 50 without my permission ?
A:- Airtel dont charge any amount without any customer permission
Q:- How does Airtel active superstore service on my mobile?
A:- It is activated my wap
Q:- I have not toch my mobile from 1 AM to 6 AM & dont have active net on my mobile that time, so how does my mobile connect to internet without internet & without any toch activate service.
A:- Airtel dont charge any amount without any customer permission
So I told him I have to file legal complaint against Airtel, as I have not activate superstore service. I have check my internet use by calling customer care & Aiitel representative told me I have not use any data on 7 July 2016.
So my point is if I have to active internet or without touch mobile in that time so how do I active any wap service
This mean Airtel is activating this kind of service on there own & telling customer lies that they dont active any service without customer permission.
After search on consumercomplaint I found 1 user have file same complaint & he get refund by emailing, so after message to "renjuhtrz" he give me Airtel email address as bellow,
[protected]@airtelindia.com
[protected]@in.airtel.com
I have send same complaint to them & after 5-6 hours later I got my money refund back.
This type of charges happen to me before & that time I could not get refund, as there non response customer care & now they charge money for calling customer care.
I am using Airtel from 10 year & now Airtel service is very bad, I have to MNP my mobile number to another network .