[Resolved]  Airtel — Airtel technical error behind bank rauds (airtel caused 1.97 lakhs fraud), f. i. r done against airtel

Address:Gurgaon, Haryana, 122017

My story with banking fraud with my bank account linked to airtel sim will make you inspect and believe that airtel might be behind so many financial frauds happening in india.

After reading my story a media company can run a statistics to identify percentage of frauds on accounts linked to airtel sim phones which will be considerably higher as compared to other mobile phones and it is upto crime police to identify whether airtel executives are involved in these financial crimes

Please read my story and take this to masses so that it helps other people, and punishes criminal facilitators in airtel.

I have a story with evidences against airtel and looking for help from digital and print media to cover my story which si also in interest of nation due to ongoing financial fraud across the world;

My story (About my f. Ir. To cyber crime police gurgaon on bank fraud in my account)

On 28th may 2017; i sensed a sim swap fraud on my mobile no [protected] when my mobile balance as seen on airtel app on broadband seemed to reduce without me using the sim, i carefully checked my phone to find on 28th may that my airtel sim was also working; yet my airtel balance was getting debited;

After realizing something fishy and wrong, i called up airtel customer care to immediately block my sim after realizing something wrong and suspect in my sim card from airtel;

I have series of calls one after another (In space of an hour each on 28th may); and have maintained a call log history with names of airtel customer care officials. Calling reference nos /and list of calling officials whom i spoke and some call recordings which are sufficient to prove the fault done by airtel;

I not only spoke to airetel executives but also called up floor supervisors; to block my airtel sim 5-6 times, and in one of the calls airtel provided me wrong information that my sim is already blocked.

Next day (29th may afternoon) airtel appellate called me and told me next day on 29th may that due to airtel technical error the sim was not blocked, after this i checked my bank accounts finding a fraud of one lakh rupees in my standard chartered account which i reported to standard chartered customer care; unfortunately fraud prevention of standard chartered bank and help and advisory given my standard chartered bank was not sufficient to stop a continued fraud of 97000 on 30th may… (Combining as total fraud of 1.97 lakhs - 1 lakhs on 29th and 97000 on 30th may)

Anyways, in either of above cases airtel is liable to pay the damage plus harassment to me;

Airtel blocked my sim only after i went to airtel store to get a new sim on my name …but till then my 1.97 lakhs were taken out as fraud from my account

Complaint was lodged in cyber police on 30th may (At cyber police gurgaon) where i met senior official of police of gurgaon, haryana and cyber crime police, haryana but it has been a month and the process si going very slow (Despite my repeated requests to police si yet to take the action on airtel and arrest airtel officials who are involved in fraud.

- summary points are:

1) i was told by cyber police the maximum no of banking frauds happen on bank account linked with airtel sim phones. As it easiest to swap/hack airtel sim phones;

2) despite airtel staff knowing about increasing no of frauds using their sims, airtel did not acted to block my sim on 28th which makes my belief stronger that airtel si involved in these crimes; this crime could have been easily prevented by airtel (I have lodged police complaint with gurgaon police but i am yet to find answer whether airtel staff was involved in the fraud or whether it was technology error by largest company of india);

My understanding si that airtel was involved in the fraud and party to fraud,

In my nervous problem, a nd despite struggling with disability and paralysis, i rushed immediately in panic and anxiety to get all my bank accounts blocked; in this was airtel executives caused fraud of 1.97 lakhs in my bank account;

I will always condemn and shame airtel due to this harassment and agony caused to me;

I have all call recordings and proofs against airtel and for its technical failure/ hints that airtel executives are involved in banking frauds happening where customer has airtel mobile linked to bank accounts)

I am looking from contacts in print and digital media where i can share my story which is o[censored]tmost interest and is an example of latest frauds happening today;so that my criminal case with police can be expedited and airtel executives are investigated and punished on this crime…

In short sunil mittal company airtel breeds many criminals in its company who are involved in banking frauds and my plea is to get this investigated in benefit of millions of citizens in india and in giving me justice from airtel.

Please contact me at [protected] ([protected]@gmail.com)
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Aug 20, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2017
Airtel Customer Care's response
Dear Amit,

This is with reference to your post, dated 15 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support
Jul 19, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 15 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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