[Resolved] Airtel — Allocation o[censored]sed sim to someone else

anjumzama

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	airtel

Hi I have been using my mobile number [protected] for past 5 years as prepaid number. I was keeping my number by recharging or using active and it was active till Sept 2016. Recently when I inserted the sim it showed inactive. I visited to one of Airtel relationship center in Hyderabad (TS) to activate the number with all the proofs (ID and address proof). Even though I submited my ID, not less than an year ago.
I came to know my number is allocated to some one else. This number is update in all my bank accounts, DEMAT, PAN detail, Aadhaar account, bank acounts, and credit cards, and other utility bills.
For me it not possible to get updated all these details in such short notice as these need physical visit located in different cities. My privacy is at risk as all the SMS (Verification code, OTP, URN) still goes to this number and I am fully prone to fraud as well because of exposed information. How irresponsibly my 5 years old number was allocated to some one else. After this long service I did not expect Airtel to act so irresponsible which put mt at very high risk. I have had it recharged before I left for travel and I had talk time balance on this number which was unused, which was valid for long. not just 3 months, i guess.
My alternate number is [protected] (My moms vodafone number). Kindly take this matter urgently and give me chance to re activate my number. Thanks,
Dr. Imran Ahmed.

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Mar 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 13, 2017

Updated by anjumzama Dear Akanksha Singh,
Thank for your reply, I have the information that this number has been assigned to another customer 5 days ago, please do the needful ASAP, before its too late for the company to do this. How can AIRTEL assign number to another customer in matter of weeks if its switched off.
I understand that there is a gap in demand and supply of MSDN, but it cant be done at the expense of a productive citizen of the country, or a productive customer who has a history of spending a good amount every month.
I am a doctor by profession practicing in hyderabad, I am away for a skills upgrade course in speciality, I have this number listed everywhere, my pateints, my business cards, and is advertised every where in the listing of doctors online and in the AP Dental council. At a personal level its attached with my credit cards, it gets OTP's and messages related to my bank accounts etc.
in the interest of the privacy and security of a customer, and as per directives given by TRAI, please do the needful and do it as soon as possible. before the other customer has already invested time and energy on it.

thank you.
my number thats being disputed about: [protected]
my alternate number is; [protected]

Verified Support

Feb 14, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 11 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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