[Resolved]  Airtel — Ambiguity in the tariff plans - misleading the consumer

Address:

New Delhi, Delhi

I have a Delhi number and on weekends I visit my home town in Western UP. Since last week I used to recharge my number with 5 rs. for getting the free incoming calls for a day while in roaming. I received a message from Airtel saying that "Rs. 21=Free incoming roaming UP, Bihar, Uttarakhand, Jharkhand aur West Bengal mein + sabhi outgoing calls 1.5 p/sec mein airtel recharge par. Pack validity : 30 days." On above message I recharged my number with 21 on 15 Mar 14 to get free incoming during roaming. I had earlier on 27 Feb 14 recharged my fone with Rs. 43 to get all local calls at 0.40 Rs per minute. When I came back on 17 March 2014 to Delhi, found that all the local calls in Delhi were being charged at 1..5 P/sec instead of 40 ps/min. I called customer complaint of Airtel but no satisfactory response from their side. I want replies to the following questions from Airtel: 1. Your message did not specify that the call rate of 1.5p/sec will be applicable only while roaming or everywhere. As per the context and the text of message it appears that the rate will be applicable only in roaming and otherwise normal rates will apply. THERE IS CLEAR AMBIGUITY IN THE PROMOTIONAL TEXT TO MISGUIDE THE CUSTOMER. 2. Your customer care representative told that when I recharged with 21, it invalidated the earlier tariff of 43. I want to ask you whenever I recharged with Rs. 5, It never invalidated the tariff of 43 (cheap local calls). The Service Provider is MISGUIDING CUSTOMER WITH AMBIGUITY IN PROMOTIONAL TEXTS AND FURTHER THEY HAVE DIFFERENT POLICIES FOR DIFFERENT RECHARGE AMOUNTS TO FOOL THE CUSTOMER. Whenever I recharged with Rs. 5 (daily free Incoming while roaming), It never invalidated the tariff of 43(cheap local calls) then why did the tariff of 21 (monthly free incoming while roaming) invalidated the earlier tariff of 43. 3. Customer care representative spoke very rough. They instead of solving the problem and register a complaint told me that It was all my fault. Please reply soon and give me the solution to all the issued highlighted above. Regards Shivank Arora [protected]