Airtel — amount credited to airtel mobile, but not recharged

Address:

1206-A, 14TH STREET, POOMPUHAR NAGAR, KOLATHUR, CHENNAI-600099

My wife's mobile no.[protected] was recharged on 2.7.2020
(17.35 pm) through bhim upi, using my icici account, for rs.598, the transaction id sent was[protected]. Eventhough, today is 3rd july 12.25 pm, my wife's mobile has been recharged by them. Eventhough i tried airtel customer number many times, there was no response. Please do the needful, since the validity expires (D) on 02.07.2020 and before the amount was received by bharatiairtelltdtnprepaid155.