Airtel — Amount deducted but not refund

I tried to pay my merchant ( Amazon.in) through airtel wallet on 16/02/2021. Money deducted but order not placed!!

Next day I received a mail from my Merchant that PAYMENT FAILED!!

I waited for 7 days for auto credit in the wallet but amount not refunded.

Then contacted several time with the Airtel Payment service center but no any solution till now!!

Payment Details :

Date : 16/02/2021
Transaction ID :[protected]
Merchant site : Amazon.in
Amount : 696/-