[Resolved]  Airtel — amount deducted but not refunded

Address:	Khordha, Odisha
Website:	www.airtel.in

I have did a recharge of ₹448/- for mobile number [protected] date[protected] at my airtel app (App logged in with [protected]), recharge amount deducted from bank paytm payment bank debit card, but after 10 working day also the amount not refunded.

Communicated with airtel representative after 1 day of transaction, they conformed that the recharge was initated but failed, if i am not received the refund within 10 working day i will replay with transaction id and other details, i did so (Without airtel transaction id but with bank transaction id) at 11 the day. But one of nodal officer at call & email denied that there is no recharge initiated.

Actually i lost the message which include airtel transaction id of recharge. I am hopeless now. Details available at the retailer airtel but not getting any help.