Airtel — amount is deducted but I have not received the recharge

This is to inform you that i tried recharging my mother's mobile number ([protected]) through my airtel thanks app. (My mobile number is [protected]). I paid through google pay and the amount 383 rupees was deducted from my account. But the transaction page on the airtel app did not show any further details.
The recharge has not reached my mother account.
Kindly look into the matter as soon as possible