Airtel — Amount not refunded after raising so many complaints. | |||
I tried to recharge 3G internet for mobile [protected] on 6th-June-2014. Amount of Rs 449 has got deducted from my citibank credit card but recharge was not successful. Its been more than 10 days but amount has not been refunded. Tried reaching customer care several times but not response. Date - 06/06 Transaction Reference no: [protected] BHARTI AIRTEL LTD-KARNATA 449.00 complaint number: [protected] and PR[protected] - Arnab [protected] Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
nevere faith on Airtel...this type of work only for raise money
Reply
Dear Mr. Mohanty,
This is with reference to your post dated 20 Jun. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 20 Jun. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Here's the response from citibank. can you initiate the refund at earliest and send me the details so that i can send it to citibank.
Reference Number
:
I[protected]
Date
:
[protected]
Your Query
Hi, Below transaction was made on 06-June-2014 towards airtel, but was not successful . when i checked with airtel, they said money would be credited back to account in 5-6 working days. please check and let me know if amount Rs 449 has been credited or not? 06/06/2014 BHARTI AIRTEL LTD-KARNATA 449.00 Thanks, Arnab [protected]
Status of your Query
Dear Mr. Mohanty, We refer to your query dated June 19, 2014. Please note that, when a debit instruction is received from the merchant establishment / acquiring bank, the transaction will be debited to your card account. Accordingly, your card was debited with Rs. 449.00 against M/s. BHARTI AIRTEL LTD-KARNATA for the transaction incurred on June 06, 2014.We note that you are expecting a refund for the above said transaction. We would like to inform that we are not in receipt of any credit/refund from them towards your card as on date. On receipt of the same, the amount will be credited to your card. We request you to forward the refund confirmation proof received from them to retail.dox.[protected]@citi.com from your registered e-mail address for us to investigate. Assuring you of our best services at all times. Sincerely, Karthick ShankarManager - Customer Care P.S. For any further assistance, please feel free to contact our 24x7 CitiPhone banking division at the following numbers: Mumbai:[protected], Gurgaon:[protected], Chennai:[protected], Bangalore:[protected], Kolkata:[protected] Please visit the following link to know all our CitiPhone numbers: https://www.online.citibank.co.in/customerservice/citiphone.htm
Reference Number
:
I[protected]
Date
:
[protected]
Your Query
Hi, Below transaction was made on 06-June-2014 towards airtel, but was not successful . when i checked with airtel, they said money would be credited back to account in 5-6 working days. please check and let me know if amount Rs 449 has been credited or not? 06/06/2014 BHARTI AIRTEL LTD-KARNATA 449.00 Thanks, Arnab [protected]
Status of your Query
Dear Mr. Mohanty, We refer to your query dated June 19, 2014. Please note that, when a debit instruction is received from the merchant establishment / acquiring bank, the transaction will be debited to your card account. Accordingly, your card was debited with Rs. 449.00 against M/s. BHARTI AIRTEL LTD-KARNATA for the transaction incurred on June 06, 2014.We note that you are expecting a refund for the above said transaction. We would like to inform that we are not in receipt of any credit/refund from them towards your card as on date. On receipt of the same, the amount will be credited to your card. We request you to forward the refund confirmation proof received from them to retail.dox.[protected]@citi.com from your registered e-mail address for us to investigate. Assuring you of our best services at all times. Sincerely, Karthick ShankarManager - Customer Care P.S. For any further assistance, please feel free to contact our 24x7 CitiPhone banking division at the following numbers: Mumbai:[protected], Gurgaon:[protected], Chennai:[protected], Bangalore:[protected], Kolkata:[protected] Please visit the following link to know all our CitiPhone numbers: https://www.online.citibank.co.in/customerservice/citiphone.htm
Its already been more than 20 days!! Any update on when amount would be credited.??
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