[Resolved] Airtel — Amount Rs.16/- charged on your Toll free call No. [protected] against my Mob. No. [protected].

Arvind K Gupta Bihari

from Delhi, Delhi

Address:

110017

I have made a call on Toll free No. [protected] against my Mob. No. [protected] and charged an amount of Rs. 16/- on 02.03.2017 at 11.01 AM. It is mentioned that this number is toll fee and make a miss call. I have made a complaint on your customer care today at 11.03 AM. They have not given satisfy reply.
You are requested to look into the matter and refund me Rs.16/-, otherwise I will be constrained to go to forum that you have wrongly display the information and misguide the public i.e. written toll free and when make the call charges very high tariff.

Regards,
Arvind Kr

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Apr 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2017

Airtel Customer Care's response Dear Mr. Kumar,

This is with reference to your post dated 2 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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