On July 3rd, while attempting to recharge my number **XXXXX** for ₹195, an issue occurred with the Airtel Thanks app. Although I selected the correct number for the recharge, the app mistakenly auto-selected a different (default) number—**XXXXX**—and processed the recharge there instead. I immediately raised a complaint through the Airtel app and was informed that I would receive a resolution by July 11th.
On July 12th, I received a phone call from +[protected]. The caller claimed to be from Airtel and stated they were calling regarding my complaint. However, the caller's demeanor seemed suspicious, and when I asked directly if they were a scammer, they hung up immediately.
I have two urgent concerns:
- **Complaint Resolution:** Please cancel the ₹195 recharge processed on **XXXXX** and initiate a refund to my original payment method.
- **Security Concern:** I am deeply concerned about how an individual—who I suspect to be a scammer—gained knowledge of the specific complaint I raised with Airtel. This raises serious questions about the security of my personal information and complaint details. I kindly request an investigation into this matter.
I look forward to your prompt resolution of both the recharge refund and the security concern. Kindly confirm the status of my complaint and the steps being taken to address the potential breach.
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