Airtel Complaints & Reviews

Subject: Formal Complaint – Airtel Broadband Down for 18+ Days (Since 9th Feb) – Urgent Resolution Required

Respected Sir/Madam,

I am writing to formally complain about the non-functioning of my Airtel broadband connection for the past 18+ days (since 9th February 2025, 1:00 PM). Despite multiple complaints and follow-ups, Airtel has failed to restore the service or provide a resolution.

Complaint Details:

Customer Name: R. Vijayalakshmi

Broadband Account Number: [protected]

Registered Mobile Number: [protected]

Complaint ID: 6804423

Email: brindaviji.[protected]@gmail.com

Location: Chennai, Tamil Nadu

Nature of the Issue:

1. Service Down for 18+ Days – Complete broadband outage causing major inconvenience.

2. No Engineer Visit – Despite multiple requests, no technician has checked the issue.

3. False Commitments – Customer support has repeatedly given misleading deadlines.

4. Lack of Accountability – No action has been taken to resolve my complaint.

My Demands:

1. Immediate restoration of my broadband service.

2. Waiver of charges for the period of non-service.

3. Compensation for the inconvenience, work loss, and stress caused.

4. Strict action to ensure such negligence does not occur in the future.

Final Escalation & Legal Action:

Since my complaints have been ignored, I am now escalating this matter to:
✅ Department of Telecommunications (DoT) via PG Portal
✅ Consumer Forum & TRAI for service negligence and compensation
✅ Public grievance platforms (Twitter/X, LinkedIn, Google Reviews, and consumer forums)
✅ Legal action for service failure and mental harassment

I expect immediate action on this complaint. If Airtel fails to respond or resolve my issue within 24 hours, I will be left with no choice but to file a legal grievance against Airtel for service deficiency.

Attachments:

✅ Copies of previous complaints and messages from Airtel
✅ Screenshot of complaint ID and service request details

I request you to treat this as a final written complaint before further escalation.

Sincerely,
R. Vijayalakshmi
Chennai, Tamil Nadu
📧 brindaviji.[protected]@gmail.com
📞 [protected]

[protected]/[protected]
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