Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36291
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5484
down
1956

Phone:
Phone:
up
2767
down
1134
+91 11 4266 6500  [Head Office]
up
1182
down
627
+91 11 4666 6100  [Head Office]
up
668
down
469

Additional info
Customer satisfaction rating
29%
Complaints
36291
Pending
6465
Resolved
8758
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3088)

Airtel Complaints & Reviews

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Airtel — wrong recharge to mobile no 8457989720 [Resolved]

 juliet victoria on Jan 16, 2018
I had made a mobile recharge on the 16th of jan for rs 200, i wanted to recharge the no [protected], however i recharged the number [protected]. On calling the customer care, of hyderabad circle, they said that it can be reversed only if one number is wrong and the customer care executive advised me to call the mumbai circle to do the needful. However on calling the mumbai customer care, they said no such provision is available. Please help me revert the money back....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — with out bill generation they blocked my outgoing call-a surprise credit limit cross

 Arnab Dutt on Jan 16, 2018
Dear air tel,

Complain:- regarding a credit limit cross and suspension of my no when air tel dont know why has the credit limit cross and more funny things my pdf bill will be generated on 21st january 2018. Next 8 days no outgoing call or net.
Gariahat air tel stores requires more obedient, polite, truthful, helpful, desk people and generosity manger (Chewing gums or playing with her hair in front of customers) and some expert need ed at token counter. Or else air tel will lose customer.
Being a owner and marketing manager of 2 bengal base brands, it was my view, after...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — mnp process going on for more than 2 weeks [Resolved]

 Raviprakash R on Jan 16, 2018
I was airtel postpaid customer and want to convert my mobile number to prepaid. Visited my nearest customer service center in hosur, tamilnadu on this. Was asked to come next day for a week saying they do not have stock of sim cards (But could see they had sim for new customers). After a week when i started arguing, they came up with the single backup sim story and took my signature and details. Paid rs 50 for new sim.

My postpaid connection disconnected on 4th day of receiving prepaid sim. It's been 5 days now with out my prepaid sim getting activated. On calling activation department...
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — postpaid sim verification & activation

 monoj jyoti Basumatary on Jan 16, 2018
I bought an airtel sim and it's been 3 days.
Have provided my adhaar documents and also verified it biometrically.

Have talked to your customer care representatives for about 10 times in the past 3 days.

Nobody cares about the customer experience
They are not capable of providing fast services even if they are in the 4g/smartphone industry....
Complaint comments  Read comments Complaint category Products & Services

Airtel — data loan pack activated without my consent

 Dave M on Jan 15, 2018
Dialed *121*11# to know data pack options.
Selected option 1 for 3G
Then, selected 4 to know about the list of data loan plans available.

But, this has activated a plan that gives me 60 mb data for 22 Rs. How am I supposed to know this will activate a plan instead of providing me the list of available options?
If I select option 3 for data, you show list of available packs instead of randomly activating a pack for me.

How can you activate a plan without even letting me know what I will be getting and how much I will be paying?

Are...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — falsifying about internet speed. wrong information being communicated to public

 Bobby Bm on Jan 15, 2018
Bharath ka tez network... This is what airtel is propaganding about their internet speed however even after taking the highest internet plan and also paying a bill of almost 1800 rupees, i havent got the speed which airtel has promised. There has been multiple visits and i am going thorugh this issue since the last 3 months. There are multiple
Case numbers[protected], 89000294, 89220238, 89365318, 8951884, 9368518, 9711442,[protected] however no one is able to fix the issue and i am still asked to pay the bill.. I would like to raise this case as part of falsifying information to customers,...
Complaint comments  Read comments [9]Complaint category Broadband

Airtel — fake airtel bill generated even after one month of disconnection

 Hara Prasad on Jan 15, 2018
Dear sir,

I have successfully ported my airtel postpaid number to another service provider after clearing all my dues. But i get an ebill amount of 129.45 and they force me to pay, so i paid that, still they forced me to pay another pending amount of 58, i paid that also. But surprisingly i got a sms today that due amount is 187 rupee and should be paid immediately. This is just a harassment done by airtel. Its really very very cheap game they are playing with me. Out of frustration and mental harassment i am submitting this complaint. Kindly help me out in resolving this issue.
Complaint comments  Read comments [8]Complaint category Mobile Service Providers

Airtel — to change screen of samsung s8

 Prince badgotu on Jan 15, 2018
Dear Sir, Im Pushpendra Badgoti from Jaipur . I bought Samsung s8 mobile phone from mobile zone store malviya nagar . That time airtel postpaid insurance was done for my samsung s8 . In that i can change my screen in 1 year or if broken airtel will change in free of cost but airtel company didn’t they said they will not change screen . I take airtel postpaid sim in this condition and my airtel number is [protected] . Kindly change my screen. Thank you. Pushpendra Badgoti [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — wrong balance deduction and no response

 Dr. Amit K on Jan 15, 2018
I recharged with rs. 399 on 8th nov and is valid for 70 days and my plan is still active but balance is deducted from my main account balance for sms but 100 sms per day are free as per plan. And also i requested for closure of my airtel payment bank account opened without my awareness, everytime they deduct balance for sms reply but do not close the account....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — non-disconnection of services & fraudulent billing - airtel broadband

 ravirjohn on Jan 15, 2018
Non-Disconnection of Services & Fraudulent Billing - Airtel Broadband

This is with reference to my voluntary disconnection request of my Airtel Broadband & Landline account no: [protected] in Nov-17. The reason for disconnection was that my company had tied up with another leading broadband provider for internet connection at subsidized rates and I wanted to opt for the same.

After raising the request I got calls from the Airtel retention team and since I was keen on keeping my landline number which I had shared with all my contacts, I agreed to continue for a nominal...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — bed services & behaviour

 Jhanjasree Sarkar on Jan 15, 2018
Dear Sir

I would like to inform you that you Airtel store runner by the company with kiosk id 1787501 situated at vellore Tamil nadu.opposite Cmc could not provide me a replacement sim when I approached them instead they took the pending bill amount from me and told me find the sim from other shops nearby.

I condemn such behaviour of your employee being an old customer of Airtel with my no [protected] and find that the store employees are very uncomfortable operative.

So please look into the matter on a serious note.

Otherwise shall write...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — online recharge failed but amount deducted from my netbanking a/c

 shankarkr881 on Jan 15, 2018
Hi, I was trying to recharge airtel bihar number [protected] from this website
https://www.airtel.in/prepaid-recharge on 15-Jan-2018. I tried 3 times to recharge with amount 509, 509 and 448 and paid through HDFC netbanking and every time amount got deducted and recharge status failed.

I have only one transaction reference of 448 for the above number:-
TRANSACTION REFERENCE

[protected]

Sorry!
Recharge was unsuccessful.

I contacted customer care to 121 but they asked to call this number [protected] . Unable to connect...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to call a toll free number 18001008312 after changing my prepaid plan to a 70 day unlimited plan.

 Krishna Rao Tumu on Jan 15, 2018
Hello, I’ve been using this prepaid Airtel number [protected] for almost last 4 months. I’m facing a sudden issue since last one month after I changed my plan from 28 days to 70 days plan. The issue is that I’m unable to call a toll free number [protected]. It was all well before I changed my plan. After enquiring in Airtel showroom, they said I will be able to call if I add a little balance as mine is an Unlimited plan. So, if I recharge for 20 rupees etc., it is working just once but it doesn’t allow me to call the number again. Interestingly my colleagues having same plan are able to call...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — verifying the sim

 Monika Narzary on Jan 15, 2018
Applied new airtel sim but could nt verify it. Evrytm i dial 59059 it gets disconnected itself. The sim was applied in assam but presently am in kolkata.. So, is that the problem for not able to verify it. Its been about 20 days am still not able to dial the no. And verify it. Even the customer executives say that the sim is active but even then am not able to dial the no....
Complaint comments  Read comments [1]Complaint category Other

Airtel — regarding issuing my old mob. no. 9860143058

 tushu2008 on Jan 15, 2018
My old postpaid mobile no. [protected] has been alloted to network component pvt. Ltd. Pune. As per my knowledge the services on this no. Barred due to non-payment of outstanding bills after the follow up of airtel recovery team we have lodge a complent in airtel regarding a issue. When the issue of the bills are in conversational phase. Airtel alot my number to other person without informing me. It is not the professional act.
As i communicate with mr. Gokhale (Network component pvt. Ltd.) he is ready to return back the mobile number with some conditions. He told me that he want a authorised...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — company executives cheated me about my unused data during plan changes

 Lucky Saluja 18 on Jan 15, 2018
When company exicutives call me n asking me about the reason of my porting request then i told him that i port my mob no buz 2 others company offers me same facility at less rental plans, then the airtel exicutives offer me 499 monthly plans n they asure me that my 242 gb unused data will b carryforward in 499 plans but they dont do this, airtel n there exicutives cheats there customers...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — fraudulently opened my savings account while linking aadhar

 Kulbir Singh Sheoran on Jan 15, 2018
Airtel has fraudulently opened my savings account while linking to my aadhar with mobile and has linked all my government subsidies with this account. Account same as mobile [protected].
Immediately close this account and refund all subsidies.
Complaint to rbi also got registered.

Kulbir singh sheoran h no a 301 apex apartments sector 45 gurgaon hr 122003
M [protected]...
Complaint comments  Read comments Complaint category Banks

Airtel — not able to recharge my prepaid sim

 Muthu rathinavel on Jan 15, 2018
Hi airtel team,

I have converted my airtel post-paid to prepaid and it is successfully activated today.
I am trying to recharge now and each time i am getting error message as : “transaction failed”
I have tried recharge using my airtel app & paytm as well.

Since i need to make outgoing calls, it is very urgent to recharge my prepaid sim.
Also not able to recharge data pack as well.

Will look forward to hear from you soon.
Thank you!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — bill generation

 Nishtha Ramavat on Jan 15, 2018
I hav ported from airtel in d month of nov 2017 and recently received a msg from airtel stating that a bill of 534 rs was pending.. It was also sent to my current subscriber idea.. And they threatened to barr my no unless i make d payment.. This amount was settled by me on 31 dec 2017.. Yet again i hav received another msg from airtel saying that a bill of rs 233 has been generated.. This is sheer loot of customer's money.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — i am complaining about the service of the customer care assistant

 Vi Abrol on Jan 15, 2018
Hi, i'v been using the airtel postpaid since 2017,
I am on a plan of 499 per month but my bill of the 3 months was over rs.1400.
So i went there and asked him why my bill is above my plan, over which he replied i cannot help you with this and suggested me to port my airtel no. To bsnl/jio and explained me the procedure of "how to port airtel to bsnl/jio"
And at last he thanked me too, i have no idea why.

Now, my question is, airtel is one of the most trusted and used network in india, is this the way airtel took care of his customers? If yes, then i am happy...
Complaint comments  Read comments Complaint category Mobile Service Providers

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