Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint

Airtel Customer Care

Bharti Airtel Ltd.

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore District
India - 560078

Customer Care Phone Numbers and Contacts


+91 11 4266 6500  [Head Office]
+91 11 4666 6100  [Head Office]

Additional info
Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — scamming in the name of 4g network

 Khmt on Oct 9, 2018
I'm using airtel postpaid connection since last 5-6 months and the internet is slower than a 3g connection here even though i'm on full 4g coverage. I don't get the internet speed of even 1mbps. I've been complaining since last 4-5 months. And they themselves say that the network condition is bad here yet they aren't fixing it. They are charging me the bill for 4g internet too but what's the point if i'm not able to use 4g as 4g and not as 3g or 2g. I say this is a scammer in the name of 4g. And it's not just me everyone here has complaints regarding airtel here. Please look into the matter....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — prime zone services deducted money 3 times unnecessarily

 rohitailani on Oct 9, 2018
I am an airtel customer from around 10 years.

Since last month 3 times it has deducted 20 rupees each time, total 60 rupees. And the message that i receive is regarding the primezone, i don't know what this prime zone is and when i try to contact customer care they say they cannot help as it is from the phone.

But this is ridiculous, the money should be reverted to my account. When they are saying that this is not a service activated then how come they can deduct the money....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — decline of porting the number to another service provider

 Ranjan Kochharr on Oct 9, 2018
I am writing with sheer disappointment and the inability of officers from airtel to provide a satisfactory response or evidence to my complaint.

To cut a long story short, i had requested one of my mobile numbers to be ported out to another operator. The request was declined on the premise that the number is not 90 days old. However this is incorrect.
The number was changed from prepaid to postpaid but has always been with airtel on postpaid before being made prepaid for a brief period of time. Thus by all means the number has been with airtel for many many years and has never...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — poor network connectivity airtel 4g

 Paul Tom Momin on Oct 9, 2018
I’ve been complaining/e-mailing airtel for the past few years about our poor local/hometown airtel 4g internet as well as drop in call services. Till now they have provided a reliable solution and they only keep on replying with the same excuses. Nothing has been done to improve the network services. Please take this issue seriously airtel.
Airtel user
Tura, chitoktak
Complaint comments  Read comments Complaint category Internet Services

Airtel — money deducted without my consent

 SHANTA RAM Gannavarapu on Oct 9, 2018
To day morning i noticed a message in my

Mobile that an a lot or rs 49/ was deduced

For video parlour for which i didn't ask for

It's surprising how this air tel deducted on

Their own interest. It's against rules. It's a serious objection from my side. I want to refund my money and a explanation is required from air tel

Shanta ram...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — international roaming charge deducted automatically

 Reshmish29 on Oct 9, 2018
I recently port in to airtel. I frequently travel overseas, this time when i landed in dubai a charge of 99 inr is deducted from my account, i have not activated any pack. While calling customer care they said it is automatic deduction and every time you travel you need to pay this amount for a month.

I need to deactivate this pack immediately and get my deducted amount back. Customer care girl directly said it is mendatory.

Dear airtel, let me know how you are resolving this else ill be forced to take further steps

Mob number
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel fixed line broadband not working for a month

 Abhiram K on Oct 9, 2018
The fixed line airtel internet connection in my house has not been functional for a whole month. I have repeatedly called the local airtel technician in charge of these things to no avail. Each time i call, they say they will come to check it in two hours. Never turns up. On top of being poor professional ethics, this is an incredible waste of my time.

If this doesn't get sorted out in two days, i will cancel my connection and port all my other connections elsewhere....
Complaint comments  Read comments Complaint category Broadband

Airtel — refund of extra amount paid for broadband without using the connection

 abhijeetmishra1992 on Oct 9, 2018
Dear sir

With reference to the above, i am to inform you that i had been using a broadband connection of airtel since 2017 with relationship no [protected] and ll no:[protected]. On subscription i had paid for a period of 6 months and the date of my next bill was 27th may 2018. As i was not satisfied with the quality of the broadband provider and despite several complaints are lodged and my problems with the connection was not permanently resolved. I did not made a payment till my problem gets resolved.

My broadband connection got disconnected (Cutting of fibre cable)...
Complaint comments  Read comments Complaint category Broadband

Airtel — airtel dongle

 sanjeev droch on Oct 9, 2018
Very poor signal at my home of airtel dongal.. My area is vill ghuggar near ashia palace the main area of palampur the signal is good but within 1 km the signal is very poor. I have perchase a new airtel sim and done the recharge of 599. But now i feel very bad. Airtel is a big brand but the poor network service is not expected. Kindly do the needfull or give me some suggession to refund my recharge amount i am thankfull to u....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — unknown number calls

 harshitjain0011 on Oct 8, 2018
I'm receiving calls from unknown numbers on regular basis.
And even messages from punjab national bank
Of debit and credit transactions.
Which is not my account.
I have complained also about it over customer care.
But till now i'm still receiving messages.
Please take my complain seriously.
Spam calls spam messages.
Sometimes unknown number call and say is this praveen
Sometime unknown number say.. Is it raju.
And many more.
Please solve my problem as soon as possible
Day before yesterday they called and say they...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Airtel — airtel declined your recharge

 J Thanga Raju on Oct 8, 2018
Trying to renew my monthly recharge pack from day before yesterday it's not getting recharged tried in net banking, paytm and in Airtel app first tried 199rupees and then 249 rupees recharge then 30rupees top up it's says Airtel declined your recharge tried as many times as possible it dint work then went to Airtel retailer for recharge even there it got failed please do rectify this asap I have even complained to your customer service after trying so many times and after waiting that long I wonder what sort of customer support you provide.CPONR[protected] this is my complaint number...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — poor network and call quality

 Gagan Dhillon on Oct 8, 2018
I have been facing poor speed and call drop issue since July.
I have raised the issue till appellate authority but in vain. I am still facing the same issue and every time I get the same pre defined reply from them that the indoor quality is poor in your area. I mean do I have to sit outside to use internet?
If yes then why they do not mention this in the advertisements on TV.
They are looting the customer and on 4G network many times I get speed of 20-50 kbps and sometimes even normal websites fails to load

I have attached screenshots of email history since July...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — mobile operators

 Sanwarmal Prajapat on Oct 8, 2018
I want to complain against airtel mobile operator. Bcoz i call a number from last 30 minutes but every time operator says the person u have call is busy... If customer have no signal or switch off then provide a right information but this is too much. But i have no words to say for telecom operators. Airtel is a well reputed company in india. But i can't understand how they do this type mistakes. U are not afford this....
Complaint comments  Read comments Complaint category Other

Airtel — recharged for another number by mistake - through amazon pay balance - both amazon and airtel were informed - not corrected as promised

 erashok99 on Oct 8, 2018
On 4th October, through Amazon order no.[protected], I paid Rs. 680 for airtel dth recharge. My Airtel customer ID is [protected]. But mistakenly I typed [protected] and recharged. Immediately the fact was made known to amazon and Airtel through customer care numbers. Airtel registered the complaint and promised effecting the refund within 2days. But not yet refunded. My registered mobile is [protected]. I have enclosed screenshot for the payment....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — fraud by airtel

 neel kamal jaiswal on Oct 8, 2018
Dear Sir/Madam,
This is to bring to your notice I am a customer of Airtel DTH (Customer ID: [protected]) . Once due to some technical problem, I lost display but registration of telephonic complaint at your customer care. An technician was assigned to address my problem.(SMS:Dear Customer, your Ref. no. 78877706 for Video Problem has been assigned to our Service Engineer NURE ( [protected]) for resolution. He will contact you shortly) .
He addressed the problem but offered me a plan that if I pay him RS 3400/- which I did. I can avail non stop service for 3 years.
After 1 months,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel 4g network issue

 javedkhn1234 on Oct 8, 2018
In feb 2018 i registered complaint for network issue (reference no .[protected].
from January 2018 i m facing network issue and airtel team told me that they are working on it from jan till date no solution given by airtel team .
They are just calling and saying that our team is working .
Every month i pay 550 RS to airtel for using their connection .
Airtel challenges that airtel networks is the best network in India
After so much follow up with Airtel team i dont get any kind of solution so i am here plz support me and give me solution....
Complaint comments  Read comments Complaint category Internet Services

Airtel — regarding to message is not coming from other network

 kosi bhati on Oct 8, 2018
There are too much problems in your service. My prepaid mobile no. is [protected] is not receiving messages and your customer care is not receiving my phone. I m calling the customers care last 1 hours and until I have no response from customer care. When the anyone call me and my phone is switch off or not reachable or airplane mode then I receive a message right now. SMS missed call service is not active in my network....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel fixed line not providing the service we have paid for.

 sridhar.jsr on Oct 8, 2018
Hi Team,

I am sridhar from Pragathi Nagar, and recently took a airtel broadband connection. I have took a prepaid plan for six months with 2702 INR and paid the same. As per the plan i have to get 16 mbps speed, but they have enabled 8 mbps (2100 INR). I have called the customer care/sales/installation team about 10- 20 times. Every time they were telling we have raised request and due to the technical constraints from airtel they were not able to update the plan.

While taking to customer care, if i have asked the execute to forward the call to their manager they were...
Complaint comments  Read comments Complaint category Broadband

Airtel — poor 4g speed and frequent network change to 3g

 Adityapanchal10 on Oct 8, 2018
I have recently recharged my airtel plan for 1.4 gb 4g for 84 days and the result is quite upsetting. I have not been provided with the so called fast internet that they boast of and network suddwnly changes to 3g inspite of a recharging with a 4g pack and having a volte handset. The internet speed is unbearable at times and huge ping spikes are frequently received which make any online task impossible to do. Inspite of living in an urban city, the network services are very poor and no proper response or solution is being given from their end....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel myapp - bill payment transaction failed, but money not refunded

 Supratim Maiti on Oct 8, 2018
I tried to pay my bill (Of rs 357) on 07-oct-2018 for vodafone no [protected] from my airtel app which is also there in the same mobile. I tried twice but the transaction were unsuccessful. But, all of sudden i saw that my wallet balance reduced by rs 357. I was waiting for readjustment but it didn't happen. Plz refund back my amount immediately.
The app does not have transaction history with a understandable details. It's not upto mark. No help section in the app. Horrible.

I need my money back to my wallet....
Complaint comments  Read comments Complaint category Mobile Handsets

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