Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38909
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7518
down
2652

Phone:
Phone:
up
3883
down
1618
+91 11 4266 6500  [Head Office]
up
1716
down
872
+91 11 4666 6100  [Head Office]
up
957
down
683

Additional info
Customer satisfaction rating
25%
Complaints
38909
Pending
4417
Resolved
8587
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4128)

Airtel Complaints & Reviews

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Airtel — fake call/ wrong information provided by airtel dth customer care executive

 Dsandeep on May 10, 2019
This is to inform you that i got a call from airtel DTH service provider customer care executive stating that in 799 INR i will get 6 month service with all the channel as my previous pack. So i recharged my airtel DTH with 799 INR. But when i started surfing around all the channels i came to know thy are giving only free broadcasted channel for 799 INR for 6 month. Same has been informed to airtell customer care but they have not taken any action with respect to refund my money or to activate same channel as they promissed.
My contact num - [protected].
Sandeep kumar.
Marine...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — violation of agreement between consumer and service provider

 mahi2nag on May 10, 2019
I have a mobile service issue for Number +91 [protected] in my residential address Plot No -101/203, Near Vijaya Homes, Vennelagadda, Boudha Nagar, Suchitra, Kompally. 500055.

I have raised a complaint regarding poor network and zero data service on 26.04.2019 and this was to be solved by 30.04.2019, since it was not solved
It was escalated by Mr. Naveen (Floor manager Airtel) and took 72 Hrs for escalation and
it was not solved, then Ms. Deepika had escalated the issue again on 03.05.2019 for 48 Hrs and issue didn't get solved,
then the complaint again escalated...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — fraudulent transactions to airtel money wallet by fraud call

 Shekari on May 10, 2019
On 21/04/2019 my friend got a fraudulent call from phone#:[protected] where she was take my debit card and she was informed about my debit card for which they needed a otp, it was unfortunate that she provided to them the otps and i lost my total amount 35000 and in that one transactions of rs. 1999 they added in airtel money wallet. Then i lodged a complaint in the cyber crime cell hyderabad police. But they are delay my complaint. Please help me about providing that wallet details, iam physically disable i tried but i would not able to go to everywhere for my issue. Please help me. Please..
Complaint comments  Read comments Complaint category Other

Airtel — 4g internet high latency

 t38923075 on May 10, 2019
The internet connection is often very unreliable and has huge latency. The following shows the delays to day every 15 seconds:
64 bytes: icmp_seq=712 ttl=49 time=273 ms
64 bytes: icmp_seq=713 ttl=49 time=238 ms
64 bytes: icmp_seq=714 ttl=49 time=236 ms
64 bytes: icmp_seq=715 ttl=49 time=254 ms
64 bytes: icmp_seq=716 ttl=49 time=238 ms
64 bytes: icmp_seq=717 ttl=49 time=343 ms
64 bytes: icmp_seq=718 ttl=49 time=7339 ms
64 bytes: icmp_seq=719 ttl=49 time=9133 ms
64 bytes: icmp_seq=720 ttl=49 time=7295 ms
64 bytes: icmp_seq=721 ttl=49...
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel junction box to be removed / shifted

 sahil.gulati1991 on May 10, 2019
Dear sir, i wish to bring your notice that there is a airtel broadband junction box in front of my house.

The installation of junction box is causing a lot inconvenience to me as i am planning to renovate my hom and the junction box is blocking that. It is requested to remove or shift the airtel broadband junction box at the earliest.

I having been trying reaching to your customer support, appellate from 22nd april but no one is responding and taking action....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — some network issues

 Ranjithravi on May 13, 2019
We are facing network issues that's why we can't do work and can't work our software also so please rectifie our network issues as soon as possible.

1/58, basement,
old rajendar nagar,
near by gangaram hospital,
opposite gurudwar nanak saar,
new delhi - 110060.
landline number[protected]

Please humble request rectifie our problem,

thank you,...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — hotspot and mobile data not working

 ipeecee on May 10, 2019
Though airtel says the complaint is resolved, but it's actually not. Perpetually there is no internet connection and i cannot access internet though it shows full signal. Every time i have to reset the device to get access to internet and same with the prepaid no. The airtel executives try to dismiss this off as 'device issue' but if it's a device issue there won't be a problem with more than one device at a single time. Plus, whenever i raise a complaint, i hear from airtel's end that the network issue has been resolved, that very clearly means it's blocked from their end for unknown reasons. Every...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — postpaid to prepaid conflict

 BhushanAJ06 on May 10, 2019
I bought an airtel sim on 22nd march 2019. When i bought the sim i was told the sim itself is postpaid and i cannot get it prepaid.
I said i would like to change it prepaid as soon as possible. They said you can do it after 30 days and/or the first bill cycle.
After that i went on 30th of apr to change to prepaid. They changed their tone and said it takes 90 days to switch from postpaid to prepaid.
I called customer care (198) and now customer care said it takes 30 days.

So i had customer care speak to the airtel employee in the airtel store near me and they could...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network.. this complaint related in not to use proper internet

 subhrasankha mishra on May 10, 2019
Dear sir,
I am subhankar mishra, last 4 years i also use in airtel card, but last 3 months i can't use buffer the browsing. I all ready informed in my queries in customer care. But not to be proper solved in my resolution.in last time also talk to senior executive she also disconnect in my call. So i request to the airtel
Please resolved in my solution
Thanks®ards
Subhankar misra
Ph no:[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — no signal from past 2 days for new port sim

 Deeksha Sindhuri on May 10, 2019
I lost signal for my old number on 9th may 00:20 midnight and i have inserted your airtel prepaid sim in my mobile. As directed i have restarted my device and i got confirmation message that service has been restored,

“your services have been set. Please restart your handset”

So after i restarted, i got signal too, but lost it in under 2 sec.

So, i have called airtel customer care number yesterday morning and have been informed that eta is 9th may. The response i got was deal with “no service” for a day as it is still in progress. Typically it...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — network problem speed hi nahi aati

 The Death Stricker Gupta on May 10, 2019
Sab se ghatiya network h airtel kabhi bhi speed nhi aati 4g pack unlimited pack 399 wala uss kr raha hu but speed 10 kb se upr nhi aa rahi h... Or koi solution nhi h inke pass cutesmer care se daily complaints krta hu... But koi kuch nhi krta... Koi bhi airtel ki sim use na kre... Tb in sab ko samjh m aaye... Hum log paise de rahe but koi speed nhi aati... At last koi bhi airtel ki sim use naa kre... Aur mai lucknow se bol rha hh...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel-shifting or removal of junction box

 Shobhit2jaiswal on May 9, 2019
I wish to bring your notice that there is a airtel broadband junction box in front of my house. The junction box was installed without any knowledge to me or my neighbor.
Now the junction box is causing a lot inconvenience to me.
Due to the junction box l i cannot park my four wheeler in front of house and as the road is narrow here so there is usual problem of traffic congestion.
It is really big disturbance to me as i couldnot park my two wheeler or for wheeler.

Please find an alternative place where it will be safe and will not get damage and not cause any...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Airtel — harassment, unfair bill and invoice even after complaining of the service of hotspot

 vipul kacker on May 9, 2019
Hi,

I would like to officially make a complaint against deficiency in services being offered on the hotspot number [protected].

I’ve made several complaints and i’ve not been able to even use it.

I made a complaint that was resolved recently, the issue got fixed and now i’m unable to use it since sometime, again.

I raised a complaint on 23rd april and categorically asked for the cancellation, also i was told that i wouldn’t have to pay the billed charges since i haven’t availed the services.

I’ve been so...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — signal issues, call drop, network not connecting

 Irshad Zaheer Syed on May 9, 2019
Hi, since few months i am facing issues with my airtel numbers [protected], [protected], [protected], no signals in our home
6 months back i went to airtel office and requested for tower in our location
Many of my family members are shifting to other service providers and if i not get good service i am facing too much problem for using airtel service and web,
If not get better service we may opt out for other providers

Irshad zaheer
[protected]...
Complaint comments  Read comments Complaint category House, Apartment Rental

Airtel Payment Bank — resetting my password

 Ashwinc on May 9, 2019
My airtel wallet blocked and if i try to reset my mpin it always saying "mpin reset window closed please try after 24 hours". If i dial 400 number, it is saying "your airtel account blocked please try *400# to reset the mpin". *400# is not giving me any luck. Even airtel guys at service centre are helpless.
I dropped mail to [email protected] But no reply as of now. What a hell is this. This is very irritating me. I feel, i did a big mistake by doing transactions through airtel wallet. I need money in my wallet for other transactions. Please resolve my issue asap...
Complaint comments  Read comments Complaint category Banks

Airtel — no network at home since 26th april 2019. mobile no 9769805030 & 8097215787

 kiran_tamhane on May 9, 2019
Hi myself kiran bhagwan tamhane. My airtel no is [protected]. This no. I recently ported on airtel i. E on 25th apr 2019. But from 26th apr 2019 12:00 pm network range gone at my home, address is mentioned above. I raised complaint[protected] on airtel & they committed that they will solve the by 30th apr 2019.
I replied airtel on call to put note that if issue will not solve on 30th apr then i am not going to pay this month bill.
On 30th apr 2019 i called airtel again around 10 pm and they told me that they will escalate this issue. Till now no one contacted me and no one visited...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel dth is the pits!

 Mark David Verghese on May 9, 2019
I, mark david verghese, contactable on mobile [protected], have been using airtel dth services for many years.
On the 2nd of may, 2019, i had placed a request for dismantling the dish, as i have moved my residence.
Every two days, i have called airtel to find out the status and each time the customer care of airtel has assured me that, the engineer will visit.
However, after 7 days, nobody has called nor visited.

At 1145 hrs approximately, i placed another call to the airtel customer care and obtained a service engineer's name and number (Anand / [protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — postpaid mobile call details

 Devi203 on May 11, 2019
Sir, my name is gayatri. i live in hyderabad. My child recent behaviour is something doubtful.So i request you to provide incoming and outgoing call hisory of my mobile number( [protected] ) for the month of april 1 2019 to april 30 2019 to my email address ( [email protected]) to correct my child problem. urgent. thank you.

best regards.
gayatri....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unable to recharge airtel number from airtel website, app and even airtel store.

 Ather Abbas on May 9, 2019
I am trying to recharge my phone tried with all nominees 169, 199, 249...
I am getting error in airtel app. Same when i try from website, money is deducted but no recharge and failed.
Walked to airtel store and tried recharging same behavior they are unable to recharge.
Called customer care and complaint created ticket and informed escalated. Airtel store btm branch same issue created ticket and escalated.
No response from 1week so called customer care again they created new ticket.
I escalated to applette team with all levels no help yet. It’s been 2 weeks.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — error code-6

 [email protected] on May 9, 2019
I recharged online rs. 2000 for my airtel digital tv before three days with customr id [protected]. I recharged through amazone benefitting rs. 30 pm and recharged as per old plan rs. 240 pm.
Message on tv screen appears error code 6 and channels are not coming, however my airtel app showing the balance of above rechage. I have already contacted customer care for 6 times since three days and no results found
Kindly resolve the problem of error 6 on my airtel dth customr id [protected] as soon possible...
Complaint comments  Read comments Complaint category Universities

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