Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
39818
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6628
down
2331

Phone:
Phone:
up
3384
down
1402
+91 11 4266 6500  [Head Office]
up
1451
down
755
+91 11 4666 6100  [Head Office]
up
833
down
573

Additional info
Customer satisfaction rating
27%
Complaints
39818
Pending
6318
Resolved
8904
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3585)

Airtel Complaints & Reviews

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Airtel — regarding internet service in gua area 833213

 vikashmishra964 on Jul 4, 2018
From last 7 days we all from gua area, unable to use internet facility. Speed of internet is about 15kbps. Insteed of 4g volte network, we the people of gua waiting for a better service from airtel. Do needful as early as possible. Earlier it works at a speed up to 2.5 mbps. Presently we have only two network in our area. First one is bsnl and other one is only airtel....
Complaint comments  Read comments Complaint category Internet Services

Airtel — network issues on fake promises

 Prankz10 on Jul 4, 2018
I've contacted Airtel in February 18 and was promised that network related work is going on in my area. However, it hasn't been the case and there just providing fake promises to me.

I've called them today and I received the same response I received in February 18.

I've network problems in my area where in network fluctuates a lot.. I'm unable to access data smoothly and call drops in between as the network goes in middle of a call and I have to call back again to the concerned person.

Sometimes the data speed is less than 2G speed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — issues with mobile network (data)

 sudhishKodi on Jul 4, 2018
I AM very much upset due to your Airtel service (121). This is my first time, I am not happy with your airtel services. Absolutely pathetic and frustrating experience with Airtel Customer care.

Its almost 4 days (complained on 1/07/2018) my data stopped working (have 35GB balance). Have changed the sim to new sim and checked with other sim to find if there are issues with my handset, there is no issue at all.
As per the updates from customer care issues raised with the network team and they are working on that. When I contacted 515, received a SMS stating there is no complaint...
Complaint comments  Read comments Complaint category Internet Services

Airtel — deduction of amount for unknown value added services

 Jeevan Kumar Divakala on Jul 4, 2018
Hi airtel team,
It is totally disappointing to mention that you have deducted 99/- from my mobile balance for the services which i have not opted at all.
After speaking to one of your representative, he claims that i have opted for the
Service called lifestyle dressing room service. Actually what service is it. I don't know what this service is all about.
I requested to refund back the deducted amount, however the service is deactivated after calling to customer representative but he claims that i refund cant be claimed.
Why is airtel doing like this. I literally...
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — dth not working properly since 2-3 weeks after reinstallation in hyderabad

 GiteshGupta on Jul 4, 2018
My dth customer id is : [protected]

I got my dth reinstalled in hyderabad after shifting from gurgaon which costed Rs 650 (without new dish and old settop box).
The airtel executive told me that HD channels will not work on my set top box, even though my set top box was HD+ (airtel) and told me it will be replaced with 48 hours.

I waited 4 days and no response came, i tried calling the executive multiple times but he just kept delaying giving excuses.
Finally i registered a complaint for my dth, and the call executive told me that my settop box has no problem,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — recharged with the same plan twice

 @Mandal on Jul 4, 2018
My airtel mobile no. Is [protected]. I recharged it with unlimited plan of ₹399/- on 22.06.2018... No confirmatory message came... Neither any data balance credited... So i recharged again with ₹399/- this time i got a discount of ₹50/- so 349/- was charged... When i checked my card statement i found that money debited twice... Once ₹399/- and other ₹349/-...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — postpaid sim not at activated after applied 8 days

 Rakesh Makili on Jul 4, 2018
I have shifted prepaid sim to postpaid sim your staff are taken activation fee for two times 600. But not at activated. I’m paying money to your Airtel company but no one is initiative for my problem.1st i went to panjagutta Airtel office they are cheated me.they told me your sim will work after 24/h but not done after 4days back we meet them no use in that .same day i went Begumpet office again i payed for sim activated but not at done.this is 8th day ( [protected]) ulternate nmbr is [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — fraud transactions placed by unknown person using debit card

 Amruta M on Jul 4, 2018
On 3rd july, 2018 i got a call from [protected] stating he is calling from sbi and said my debit card is going to expire so he wanted the details to renew it. Out of curiosity i gave the number and after some time i again got a call from him asking for otp to complete the process. By the time i could realize it's a fraud rs. 42880/- was withdrawn from my account in 8 different transactions.
The transactions done were to airtel money, oxigen wallet, ola cabs and yes bank. I blocked my card immediately after i say unusual activity in my account.
I rarely use debit card since this...
Complaint comments  Read comments Complaint category Banks

Airtel — refund request for delay in connection

 Varun G on Jul 4, 2018
Hi

I have requested for airtel new broadband connection on 21st june, 2018 and submitted all the documents and made 6 month advance payment of Rs.6018
and havent got the connection yet depsite multiple follow ups with customer care and sales person.

Now, since i havent got the connection yet, thus i do not want this airtel service anymore and rather request you to initiate my refund....
Complaint comments  Read comments Complaint category Broadband

Airtel — refund not received please help me [Resolved]

 Kamal Rajpoot on Jul 4, 2018
I had ordered a mobile phone. After that i have cancelled the order but still i have not received my refund money. Please help me. This is my mobile number [protected]. Please sir refund my money. 12 days have been completed but still i have not received my refund......
Complaint comments  Read comments [2]Complaint category Banks

Airtel — amount got deducted

 Yahy on Jul 4, 2018
I have been using airtel for many years. But this time when i recharge my number ([protected]) amounting to 200, my entire money got detected saying that i have subscribed for vas even though i have never applied for any services. This has happened twice before but the money which got detected this time was plenty. I didnot expect such cheap tactics from such a big company like airtel. I request you to look into this complaint and immediately issue my refund. Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel sending irritative messages and system calls

 TheOneIndia on Jul 4, 2018
"dear customer, we have observed no usage for your airtel mobile from the past 30 days. To enjoy continued services, please make an outgoing call /sms or use internet from your mobile."
This is the message i am getting daily even if i use my phone to call occationally in a month while roaming. Also i am getting system calls alerting me to make a call from my prepaid number. That costs me if i answer to those calls, since i work in another country.
Why do airtel pushing me to loose my money. Anyway they are deducting rs.99 monthly towards for roaming service.

Is looting...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel dth failed

 RaguThala on Jul 4, 2018
Amount deducted from bank but failed bill payment with airtel. Dear, i have made airtel online post paid bill payment on 14 june 2018 amount got deducted from hdfc bank. Payment successfully. Money deducted from my hdfc bank. I have not received any refund to my bank after that. This is scam by airtel. Details are mentioned below: bank : hdfc:[protected] amount : rs.3251.00. Airtel dth customer id: [protected] kindly look on to the issue and resolve it asap. Thanks kannan....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel wallet mpin is blocked.

 SumitRoot on Jul 4, 2018
Hi,

I am facing an issue while trying to change my mpin as it has been blocked. I know, what is my pin but its been blocked previously so want an attempt to login again or change it with the details.

Issue:
1. I dont know what is the first name. Last name or dob. Whether it's asking details of my adhaar card when i did my kyc or something else.

2. I know my mpin. As you know, it's in blocked status so what is the best way to get my mpin access back.[i have my wallet money inside that. Urgent]

Thanks,...
Complaint comments  Read comments Complaint category Banks

Airtel — not paying back security deposit on termination of connection

 Sevrs87 on Jul 4, 2018
I have an airtel dth connection which i do not use much due to availability of content at much cheaper prices online. I am trying to relocate to a different house and in case i need to shift my connection, i am supposed to pay 150 rs for disconnecting here, 250rs plus cable cost for reconnecting at my new place. This is for a service i do not use at all anymore. So i thought of asking them to disconnect. The reference no. For disconnection is 77094610 for customer id [protected]. This is when i was informed that they will take back the set top box and not give me back my money. This is utter cruelty...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — finding a number - airtel

 sharmila11 on Jul 4, 2018
Hello, we have found this number sending abusing messages and calls to us. [protected] - we tracked it is in bramapur, odisha (Ankush ur, ganjam district). When we are calling back they disconnect the call. We undergoing stress because of this day to day issue.

We need owner name and address to file a complaint in police station. Please do the needful....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — auto activated the services

 jabu123 on Jul 4, 2018
Dear sir,

Im gajendra kumar sharma, now im out of india and im using airtel prepaid sim last long time, now i got sms last night its auto activated the videoparler and cut from my balance (49rs), please i dont want kind of service pls deactivate service.

Note: im not request kind of service, because right now im out of india im using for sms purpose only.

Thanks
Gajendra kumar sharma...
Complaint comments  Read comments Complaint category Building Developers

Airtel — not working internet & phone

 ozone engineering solutions on Jul 4, 2018
Landline phone[protected] is unable to receive calls or make call and the internet is not working as well, please check and take immediate action. We are unable to do our work and this problem has been around for months and no one has solved the problem completely. Please find a permanent solution to this problem or we will be forced to change our network....
Complaint comments  Read comments Complaint category Broadband

Airtel — regarding calling services

 Kushal Bhanushali on Jul 4, 2018
To airtel
You are sell us an unlimited call service against it cost n promises that you can call unlimited calls in india.
But i can not even contact toll free no by your services.
What's the meaning of your service, even if i can not contact to toll free no.
You also promises that your network is best but it is not true.
Please do improve your services...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — money stuck in airtel payments bank [Resolved]

 Pratik Rajwade on Jul 4, 2018
Sir,
I have some money in my airtel payments bank.
I want to pay with that money but every time i try to pay with airtel money or airtel onlins debit card transaction is declined and message appear as getaway error at bank or wallet.

I can only recharge (Which i don't want) with this money and no other use.

In other words my money has stuck on my airtel payments bank. It is attached to my mobile no. [protected]

I want resolution no other than transfer of whole airtel money balance (I. E. 251 inr) to
My upi address [protected]@upi
Complaint comments  Read comments Complaint category Banks

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