Airtel — bad data & voice services (network issues)

Gopi

from Delhi, Delhi

Address:

Hyderabad, Andhra Pradesh, 500072

I have been using airtel close to 10+ years, but lately experiencing lot of network issues on my 3g connection (After introduction of 4g by airtel). My data doesnt work or connects at extremely low speeds 10kbps or less. This is the case at many locations in hyderabad. I raised a cpmplaint in 1st week of sep 2017 and they asked me to try several settings but didnt help. They even asked me to try another device, but didnt help. Support guy told me that someone will call me back to resolve this.

After waiting for 3 days without any call back, i had to call airtel again only to get questioned if anyone called me or not. They escalated the call and some manager i guess, spoke to me and informed me that he will ensure someone will call me immediately and resolve my issue. Another 4 days passed away, but no one called. When i called again, i was asked to buy a new 4g phone and 4g service. Is airtel intentionally discouraging customers to use 3g through bad service to promote their 4g?

The 3g is so bad that i didnt have an option but to go for a new 4g device. I bought nokia 6. This looks much worse - network suddenly dies quite often. Atleast 3 or 4 times a day when i am using.in reality it might be happening more when my phone is is standby. This is becoming unbearable.

Early last week, someone from airtel tried to reach me, but they couldnt due to their own network issues (When do they realize it is their network because of which they were unable to reach me). I got the message and i called back and got the message that someone will call me soon. No calls for another few days and received one call today and the gentlemen says he was trying to reach me last week to check the status of my complaint. What status??? When i explained him the whole story, he told me that he will appriase his superiors on the issue and they will get in touch with me soon — may be next year?

I have decided to end this relationship (10+ years) soon and move to another service provider.
Highlight is that till now no

Was this information helpful?

No (0)

Yes (0)

Airtel customer support has been notified about the posted complaint.

Oct 26, 2017

Updated by Gopi Couple of days back, another guy from Airtel called and asked me how the service is. When I raised my point, he told me that he will get back after checking the status but no call back again. Today when I called back Airtel to check on the status of my complaint raised in early September, I was told that my ticket is put on HOLD as they are working some network issues in my area. No communication from Airtel to me about this so far. Secondly the issue I am facing is not just in my area. I guess, it's high time to break this long relationship and move on.

Related Airtel reviews

View all 54506 Airtel Reviews

Comments

Jp27

from Mumbai, Maharashtra

Very Very Bad data service showing H+ and the speed gets not even of 2G. First time with Airtel and very bad experience but the voice seems to be fine.

I think in order to compete with other telecom companies and just to be in the Market airtel provides good plans but the data services is a complete waste no use had to use wifi instead of mobile data to surf internet.

I think airtel needs to understand that with good plans quality is very important. I'm not sure if the issue with the data will resolve or not.