Airtel — balance deduction without usage

Rohit Vishwani

from Mathura, Uttar Pradesh

Address:

Agra, Uttar Pradesh

This afternoon (04.11.18) l (Ph no. [protected]) received the following sms from my service provider airtel, stating -
"thanks for using gamesworldpocket. You have been charged rs 20.0 from your airtel mobile account. For more services, call 56789"
I never did use the stated item, nor did l ever opt or ask for it.
I want immediate refund of the deducted amount and non-recurrance of such incident.
Kindly look into the matter urgently.

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Airtel customer support has been notified about the posted complaint.

Nov 23, 2018

Updated by Rohit Vishwani No resolution till date .!!!

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Comments

Hari VS

from Chennai, Tamil Nadu

I have successfully completed online banking transaction of 448 to Airtel, I also have the transaction id. But Airtel has not recharged my number. Airtel has failed customer satisfaction. Still IAM yet to receive sms.

The recharge was done on 29th October 2018. I need my money back or do my recharge.

Hari VS's reply, Oct 29, 2018

7358221393 my number

NitinR12

from Nagpur, Maharashtra

I have recharged my 1.15Pm 29/10/2018 rs149 on my airtel number [protected] through idbi debit card it showed transcation failed but my money deducted and recharege amount 149 not refunded to me kindly refund me airtel with thanks !!