Airtel — bill paid via paytm

Address:

144022

Have paid bill via paytm on 16th november, 2019 for two postpaid numbers one payment is made 116 rupees at 23:01 and second number bill payment made 23:04...
Airtel reference no for mobile number (977903xxxx) :[protected]
(9915032xxx):[protected]
I have made complaint to airtel on 13 th december customer care said it will resolved in 4 days nothing resolved then i called them back today after 7 days customer carver said i will escalate ur complaint what the hell they says first it will resolved in 4 days then i was waiting and called them today after kept waiting and still they want to escalate it’s totally harassment to customers who paid their bills on time because i have got invoice when and what time i have paid with transaction i’d and airtel reference number and i already contacted paytm and payment was succcesful... After speaking to airtel customer care today i got it they just harassed just kept asking same questions again and again then i asked him to transfer call to supervisor he transferred and the supervisor lady name was manju she also wasted my time and escalate the complaint but still nothing has been resolved...
I have all invoices with date time airtel reference no and transaction number