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Airtel — Bill Payment Done but still the connection is been disconnected

Hello Jolly Thakkar,

Greetings from Airtel!

This is with regard to your email asking for a refund of the excess payment made for your Airtel number [protected].

I would like to inform you that, you have excess amount of Rs. 4224.46/- and it will be adjusted for upcoming bills otherwise you want refund the amount kindly share the scanned copy of your cancelled cheque/passbook/bank statement.

For us to process your request, please send any of these documents at the earliest. Please note that the scanned copy must include your name (as per your Airtel bill), bank account number and IFSC code/branch name.

Regarding [protected]:

I have gone through your account and found that, the services on your number are permanently disconnected.

I am delighted to know that you would like to continue with Airtel. Kindly note that you can get your preferred number subject to availability. As mandated by Department of Telecommunication, to purchase a mobile connection, you will have to submit the below stated documents along with the subscriber enrollment form in the nearest Airtel store.

1. In case you do not have an Aadhaar card, please carry an original photo ID card,
2. Address proof along with passport sized photograph/s.

Please note:

1. Please note, vanity charges if applicable will be applied on actuals for all the premium numbers.
2. You will be required to pay a non-refundable activation fee of Rs XXX.

Please note:
1. It is important that the proof of address and proof of identity are verified by you in person. Kindly keep the documents handy.
2. All the documents must be duly self-attested by the authorized signatory.
3. The local referee of outstation company has to be an airtel customer already
4.
Please note:

1. Please note, vanity charges if applicable will be applied on actuals for all the premium numbers.
2. You will be required to pay a non-refundable activation fee.
3.
4. You can opt from the bill plan of your choice from the exclusive bill plans. Enclosed is the list of bill plans along with the detailed list of supporting documents that you can furnish for your new connection as per the currently existing guidelines.
5.
6. In case you opt for a vanity number, additional charges would be applicable.

Once network is enabled, tele verification needs to be completed by dialing 59059.

The activation process will be completed in 24hrs. In Jammu & Kashmir circle the activation TAT is 15 to 30 days.

Hope this helps!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...
From: [protected]@indoasian.co
Sent: May 12, 22, 11:30 AM
To: [protected]@airtel.com
Subject: FW: RE: Complain
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Nandini,

It is so sorry to say that still after 15 days also the below mentioned concern is not been resolved.

I dont know what work you all are doing and for what you are getting paid.

Your customer is suffering and you people are sitting in peace.

Today incoming call is also been stopped.

Keep it up!! Well done and Good Job you all are doing.

Thank You
Jolly Vasani
[protected]

From: Jolly
Sent: 28 April 2022 11:08
To: '121'
Subject: RE: RE: Complain

Dear Nandini,

As per your trail email the payment for Jan 2022 is clear from our end, I would request you kindly check all the months mention below as the invoice generated by your end for April 2022 is also showing higher dues amount.

Kindly cross verify all the details and if you want any clarification then do call me I will help you.

Kindly update in your system and resolve the concerns for barred services for all the numbers mentioned in the list.

Thank You
Jolly Vasani
[protected]

From: 121
Sent: 27 April 2022 20:35
To:[protected]@indoasian.co
Subject: Re: RE: Complain

Hello Karishma Sharma,

I'm Nandini, your Airtel experience advisor.

This is with regard to your email about payment issue for your Airtel number [protected].

As per our team revert,

I would like to inform you that payment posted as per account mentioned below:

Payment has been posted in split and break up details.

Payment Posted A/C posted date Amount
[protected]-31 8/1/2022 - 353
[protected]-31 8/1/2022 - 825
[protected] 8/1/[protected]
[protected] 8/1/2022 - 355
[protected] 8/1/2022 - 471
[protected] 8/1/2022 - 294
[protected]-31 8/1/2022 - 831
[protected] 8/1/2022 - 594

Total - 5605

Also, you can view/download bills, pay online, change bill plan, register complaint, do recharges and much more digitally, from the comfort of your home by just clicking on below mentioned Help & Support link.

Airtel Thanks Help & Support link: www.airtel.in/5/I_Help
Website: www.airtel.in/help

Hope this helps!
Nandini
Airtel Experience Advisor
You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...
From: [protected]@indoasian.co
Sent: Apr 27, 22, 11:19 AM
To: [protected]@airtel.com
Subject: RE: Complain
** External Email. Treat hyperlinks and attachments in this email with caution. **
Reminder as the complain is not been resolved

From: 121
Sent: 22 April 2022 12:04
To:[protected]@indoasian.co
Subject: Re: Complain

Dear Customer,

Greetings from Airtel!

This is in reference to your email informing us about payment not posted on your Airtel number [protected].

Regret for the inconvenience you have experienced.

As I have registered a complaint with reference number[protected] on[protected], and it will be resolved on[protected] at 12:00 PM.

We appreciate your cooperation in this regard.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...
From: [protected]@indoasian.co
Sent: Apr 21, 22, 11:48 AM
To: [protected]@airtel.com
Subject: RE: Complain
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Sir,

Kindly check all the attachments properly we had cleared all the dues on every month basis.

Check all the bank statements reflection of deduction of the payment as also been shared for your reference.

Your system is not getting payment updated, it is the mistake from your end.

Kindly initiate the activation or else pay us the compensation because now we are going to file a consumer complaint about the same.

Sr. No Cheque Amount Cheque Number Cheque Date Drop Box Location/ Collection Agency Name

01 5605/- 001321 11 Jan 2022 Drop box of Airtel Gallery at Naupada, Thane West
02 6185/- 001331 09 Feb 2022 Drop box of Airtel Gallery at Naupada, Thane West
03 6353/- 001340 09 March 2022 Drop box of Airtel Gallery at Naupada, Thane West
04 5140/- 001348 12 April 2022 Drop box of Airtel Gallery at Naupada, Thane West

Hope this data will help you with all the details you required
Thank You

From: 121
Sent: 21 April 2022 11:33
To:[protected]@indoasian.co
Subject: Re: Complain

Dear Karishma Sharma,

Greetings from Airtel!

This is with reference to your email informing us to resume the services on your mobile number [protected].

I noticed that your number has been suspended since there is a due amount of Rs.1476.98/-pending to be cleared formobile number [protected].

Please initiate the payment immediately through our web site (www.airtel.in) for restoration of services. Usually payments initiated through our web site is received within 48 hours (excluding bank holidays). Your services would be restored automatically within 4 hrs once the payment is received.

If you have set your airtel mobile number as contact point in your bank records, then it may not be possible to receive transaction OTP since the number is restricted. In such a case, you may approach your bank for change of contact number and initiate the payment. Some banks may allow setting a secure password which can be applied for banking transactions.

For making online payment for disconnected account, please visit http://www.airtel.in/personal/mobile/enter-mobile-number-inactive
1. Fill your Airtel account number as [protected] and Airtel mobile number along with the amount to pay. The payable amount isRs.1476.98/-
2. Enter email id on which you require the payment confirmation receipt and click on proceed.
3. Choose payment option Net Banking, Credit Card or Debit card and make the payment.
4. Payment would be updated in 2 working days.
Thank you for writing to us.

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.
Regards,
Airtel - Open To Questions
________________________________________________________________________________...
From: [protected]@indoasian.co
Sent: Apr 20, 22, 04:35 PM
To: [protected]@airtel.com
Subject: Complain
** External Email. Treat hyperlinks and attachments in this email with caution. **


Dear Sir.

I have the postpaid connection of the below mention numbers and had already cleared the all pending dues but yet my outgoing services are not been activated.

Numbers facing issue is [protected].

All the required details are mention ed below and scan copy are attached herewith for your reference.


Sr. No Cheque Amount Cheque Number Cheque Date Drop Box Location/ Collection Agency Name

01 5605/- 001321 11 Jan 2022 Drop box of Airtel Gallery at Naupada, Thane West
02 6185/- 001331 09 Feb 2022 Drop box of Airtel Gallery at Naupada, Thane West
03 6353/- 001340 09 March 2022 Drop box of Airtel Gallery at Naupada, Thane West
04 5140/- 001348 12 April 2022 Drop box of Airtel Gallery at Naupada, Thane West

Hope this data will help you with all the details you required

I would expect that this is the last time I am following for the same concern as from our office admin team is been following you from last one month and now we are fed up of this.

Hence would request you to kindly take the necessary action or else we will be force to change all the numbers on immediate basis.

Thank You
Jolly Vasani

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
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CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.

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This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
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“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”
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