Airtel — Billing Dispute Incorrect Previous Dues in Airtel Black Bill | Customer No. [protected]

Dear Airtel Customer Care Team,

I am writing to raise a formal dispute regarding my current Airtel Black bill (Bill Cycle: 17 Feb 2026 – 16 Mar 2026, Generated: 18 Mar 2026) for Customer Number [protected], under the name Ashok Kumar.

The current bill reflects a total amount payable of ₹1, 458.48, which includes ₹729.24 shown as "Previous Dues." However, I have made timely payments for all previous billing cycles, and I request an immediate review and correction.

Below is a summary of my payment history for your reference:

• October 2025 – ₹749.05 paid on 14/10/2025 via UPI (Receipt No.[protected]
• November 2025 – ₹729.24 paid on 13/11/2025 via UPI (Receipt No.[protected]
• December 2025 – ₹729.24 paid on 15/12/2025 via UPI (Receipt No.[protected]
• January 2026 – ₹718.05 paid on 08/01/2026 via UPI (Receipt No.[protected]
• February 2026 – ₹729.24 paid on 15/02/2026 via QR Code (Receipt No.[protected]

All payments have been made and I have the official Airtel payment receipts for each of the above transactions as proof.

I would also like to specifically highlight a potential categorization issue: my February 2026 payment of ₹729.24 (Receipt No.[protected] appears to have been recorded under "Airtel Xstream Fiber" (Customer Number:[protected]_wifi) instead of being reflected under my Airtel Black account (Customer Number: [protected]). This misallocation may be the reason the system is incorrectly showing previous dues. I request that your team investigate and reconcile this payment against the correct account.

In light of this, I request you to:
1. Investigate and waive the incorrectly applied previous dues of ₹729.24.
2. Revise the current bill accordingly to reflect only the charges applicable for the current billing cycle.
3. Confirm in writing that no late fees or service disruptions will occur while this dispute is being resolved.

Looking forward to your prompt response.

Regards,
Ashok Kumar
Mobile: [protected]
Email: [protected]@gmail.com
Customer Number: [protected]
Airtel Black Account