Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
37164
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7285
down
2551

Phone:
Phone:
up
3712
down
1554
+91 11 4266 6500  [Head Office]
up
1633
down
829
+91 11 4666 6100  [Head Office]
up
922
down
644

Additional info
Customer satisfaction rating
26%
Complaints
37164
Pending
4499
Resolved
8505
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — wrongly deduction of main account balance

 mmalamforever on Jan 17, 2019
I installed my airtel app on 15 jan 19 at about 2100 hrs and i got 1 gb complementary data with 7 days validity.
I used the data and data is still remaining.
But about 30 rs wrongly deducted from my main account balance. Kindly do the needful to refund my account balance as soon as possible. Earlier 23 rs was deducted from my main balance for 28 days validity on 7jan 19. And didn't make calls or use any service....
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Airtel — sms service not resumed

 Rashdeep Maan on Jan 17, 2019
After 48 hours of updation sms servics is still not resumed for my airtel no. [protected]. Pls help me with it.
Update for airtel mobile [protected] has been registered for sim change from[protected] to[protected]u. Sms service will be resumed after 24 hrs. If you have not requested for sim change, please call 121 immediately
It is urgent for me... Pls resume the sms service as soon as possible...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Airtel — without informing deducted from my prepaid balance please take action

 hhpindia on Jan 21, 2019
Without informing deducted from my prepaid balance please take action every month without informing deducted in my Airtel prepaid amount without knowledge deducted

Prepaid amount without knowledge deducting in mobile balance Rs.23/- why deducted I need interest will be recharge other wise once discantied

Please arrange to refund 23/- Airtel prepaid only recharge...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no service for more than 24 hours

 Shami Kowser on Jan 16, 2019
Hi,

I do not have network on my airtel from more than 24 hours. just feeling handicapped. Please resolve the issue, i have complaint many times but not resolved yet. I have night shift, just imaging travelling in night without having network in phone. what will i do during emergency. Airtel is being very liberal in this issue. I cannot even make transaction because not receiving OTP.

location Bangalore...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — while talking, it gets disconnected in middle of conversation

 abhishek37singh on Jan 16, 2019
Most of the time it is happening. I am fed up with this. When i visited airtel gallery and complained about it, He said, i should port to other vendor who is offering good service. I felt angry but could not do anything. I have waited long enough to get service in working condition but still it is not resolved. Call getting disconnected in middle of conversation is still going on. If you cannot resolve it then give me in written that you cannot provide better service than this and return my all money that i have spent on buying plans....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — device claim service request # 3866243

 divya1991 on Jan 16, 2019
I submitted the claim for my handset as i have my phone insured from airtel secure
Now after continuous follow up for 7 days they are telling me they rejected the claim due to
Improper handling
Are you kidding me
I dropped a glass bottle on my phone while watching tv
And the back panel now has a crack on it.
Can you guys explain what is accidental and liquid damage cover if you call this improper handling?
And the customer service people dont even reply on emails
When you call them they have no clue what to do.
I have been using airtel...
Complaint comments  Read comments Complaint category Insurance

Airtel — balance related query

 DhanaLakshmi Jampani on Jan 16, 2019
I have sent multiple mails regarding balance update as "even though i have recharged the balance not getting credited hence forth not able to connect 121 to speck with executives" to convey the same query

Stating the same through mails to 121@airtel.com. But i was getting response from 121 air tel team is contact by dialling 121 for more help.

As i have already mentioned without balance i can not able to connect 121 service executive through ivr service. But the team keep on sending the same mail as contact 121 for more help

Email & ivr both services...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my 4g hotspot number 9810774873

 9910280442 on Jan 16, 2019
Dear sir,

I purchased on airtel 4g hotspot in month of oct to use at home, but at our home there is no speed coming with that instruments. I frequently made complaint in airtel customer care, they every time said that issue will be resolve very soon, but till today its not resolved. It is such a shame that airtel people are not able to resolve the issue in more than 80 days. Every month paying rental but not using the equipment. I request to airtel customer care to refund my and take this instrument back they also not agree with it.
So sir would to complain against this issue,...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — wrong number recharge issue

 imanand005 on Jan 16, 2019
By the typing error, I have recharged wrong number([protected]) with ₹399 but wanted to please recharge it back to my correct number([protected]).

Request you to please consider my request.

I have discussed with Airtel customer care and also nearest Airtel office they are unable to resolve my issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — online recharge facility not working for my number

 Amit Trivedi1234 on Jan 16, 2019
Hi,

This is regarding my airtel prepaid number [protected], i tried several times to get the recharge done from various wallets be it amazon money, paytm, and even airtel money.

Every time amount is deducted from my card and then i receive sms from airtel customer care stating
"transaction failed due to technical reason and money will be credited back in 7 days".

I need understanding if integration even in between airtel money and airtel numbers recharging facility is not proper then why customers are being put in pain.

Also need...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — prepaid mobile validity charges

 Sunil Singh Baloria on Jan 15, 2019
Airtel has started charging for validity on pre-paid Mobile number in J&K. Monthly validity recharge is ₹35. If recharge not done they stop Incoming calls to the number. This has started recently . Before I used to recharge with my choice. But now it has become compulsory to recharge every month. It has created problem for people and is burden ....
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — name trf

 Bulk on Jan 15, 2019
I am following up with airtel for more than 3 months for simple name transfer request.. Some one is saying it wil be done.. Someone is ssying visit store... Some are saying document lost... Airtel store employees are not supportive at all.. This is a very simple request, needs to be done asap... J. M into service sector so cant visist store time and again.. Also my self attested docs are with dem... They cant just lose it... I need to get my docs back......
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — set up box stopped working

 Mahesh Chalawadi on Jan 15, 2019
Set up box stopped working. we are not getting any picture on the screen and even sound. First we use to get full colored screen now that also stoooed. So i request you that As soon as possible pls make it repair because just before 2 days we have activated the pack.so I request you guys to send your engineers within 2 days otherwise I will remove airtel connection...
Complaint comments  Read comments [2]Complaint category TVs

Airtel — fraud cheater services by airtel

 AMIT500 on Jan 15, 2019
Really shame on U if U have little bit shame then recharge from your side. 
Really shame on you greedy hungry beggars kunain, amreen, vaishnav, arjun, pradeep, kaveri for eating the benefits of rhe customers as you people don't have self respect and respect for your parents then how you people give respect to the customers. You people have made the mentality to disturb the customers and nothing else. Now the situation is that Airtel and U people become thief fraud to loot the customers. Once again you shown your poor fraud mentality to loot the customers and don't have guts to earn your...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unsubstantial balance deduction and fabricated usage details

 InvaderFDestiny on Jan 15, 2019
I have been using airtel services from past 10 years. From the last couple of months, i have been facing frequent unsubstantial balance deduction issues. How can i move forward this issue in consumer court. They are responding to my complaints in a rude manner by stating fabricated data usage. I'm facing this issue frequently and the service provider has been in denial mode yet. So i would like to highlight this issue in public domain....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Airtel — airtel 4g network speed

 Atta boi on Jan 15, 2019
Airtel 4g it seems...chatta..I swear that I hate that speed seriously...it slower than bsnl 3g...what's the matter with the ad saying that its the most faster network it seems...if it is not faster than lifetime mobile bills for free, , in such cases airtel have to pay each and every airtel customers lifetime mobile bills for free..
Plans solve the problem as soon as possible...the speed is 0.16 kbps...
Complaint comments  Read comments Complaint category Stock Market

Airtel — my post paid number 9642602143 is having voice and sms incoming and outgoing call issue from the last 10 days

 naimathulla on Jan 15, 2019
My post paid number [protected] is having voice and sms incoming and outgoing call issue from the last 10 days.
I can't able to make any incoming and outgoing calls from my number and my sms services also not active from my airtel post paid number from the last 10 days

As per the advice from airtel team i have swapped my sim for 5 times but still no use. I went jntu location airtel store on 12th of jan 2019 and they tried a lot to solve my issue and they confirm me that the problem is with the network only.in-front of me they send email to their back-end team and also intimated...
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — I'm complaining about prepaid recharge through airtel app

 Katsh on Jan 15, 2019
Long time user of prepaid Airtel mobile service.

I recharged for the Rs. 119 pack offered on the Airtel mobile application. This recharge is supposed to be for 28 days validity.

However, immediately after the recharge it shows only 26 days validity.

This has occurred both today (15-Jan-2019) and the previous recharge as well....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel broadband cheated -caf 4041627 [Resolved]

 santumm on Jan 15, 2019
Hi Sir,
i have taken airtel broadband connection and made payment of 2474/-on 8th January with sales executive([protected]) and he promised me with in one day installation will be done.

After my payment the sales executive run away and his mobile is in switch off mode for 7 days and am not able to even track my connection as i have called customer care more than 6 times and contacted through facebook(airtel messenger) and also through local airtel technical representative.

Nobody is able to provide solution and the irony is they doesn't have any information regarding...
Complaint comments  Read comments Complaint category Broadband

Airtel — citrus airtel deducted money from my hdfc account

 Amit jha98 on Jan 15, 2019
12 january 2019
Citrus airtel deducted money 1060/- from my hdfc bank account while i didn't recharged anything. How is this possible? My reference no. Is[protected]. What is happening with this, kindly do needful about this. It looks like a fraudulent activity. I want to know about it and airtel will have to answerable for this.
Amit jha
Gurgaon...
Complaint comments  Read comments [6]Complaint category Banks

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