Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
37961
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6071
down
2180

Phone:
Phone:
up
3086
down
1276
+91 11 4266 6500  [Head Office]
up
1318
down
696
+91 11 4666 6100  [Head Office]
up
755
down
523

Additional info
Customer satisfaction rating
28%
Complaints
37961
Pending
6394
Resolved
8828
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3314)

Airtel Complaints & Reviews

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Airtel — sms blocked on replacement sim

 saketanandjha on Apr 18, 2018
Airtel plzz solve my issue regarding sms problem that is i'm not getting any messages also unable to send any messages since i got a new replacement sim. Kindly allow sms service for [protected] number.

I call 121 but there i'm unable to get any customer care assistant still my problem is not resolved.

Airtel please solve my messaging service.

Thanks....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — expiry of plans in 7 days instead of 28 days

 SoumyaGhosh06 on Apr 18, 2018
Sir/madam,
On 10/04/2018 i got a sms from you about unlimited calls & 100 sms per day for 28 days with rs 93 recharge. On the same day i recharge rs 93/- & got approval sms from you with the plan details & validity of 28 days. But yesterday, 17/04/2018 i got some smss from you saying the plan would expired within few hours (Midnight). Then i call your call center & customer executive told the offer was for only 7 days, not for 28 days & she was unable to help me out. I was further astonished that, at midnight the plan really expired & my main-balance also reduced significantly. So please...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network, call drop, call connect problems

 subir.kumar.das2008@gmail.com on Apr 18, 2018
Sir,
I use 3 airtel sim for a long time. It was the best network in west bengal. But from previous 2 months it works worst. Call drop, network problem, call connect problem these are the common problems of this network. I requested many time to the customer care but fade-up. All my efforts are in vain.
Finally i am not requesting i am asking you what do you want? Will you want to close this company? Will i port my numbers to the other network?
I shall be highly obliged if you take quick action in this matter otherwise i and my community have to port our numbers immediately....
Complaint comments  Read comments Complaint category Employees

Airtel — excess billing and cheating

 santhi rajesh on Apr 18, 2018
I had activated international roaming for 10 days starting from 9.12.2017 to 19.12.2017 with the 2999 pack. I had also activated 149 monthly rental plan for international roaming. Upon my return on 21.12.2018 i send mail requesting to deactivate the facility.in the mean time i had not asked for continuation on 2999 plan which ended on 19th. However i was served with a bill for 7000 rs in january. I raised several complaints but in may i was compelled to pay the disputed amount since my connection was disconnected. This is cheating and extraction....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — deducted balance without any reason

 Fun Loving Broadcasting on Apr 18, 2018
Hello sir,

Whenever i recharge my account my network operator (Airtel) deduct my balance and that time i call to customer care support he said i activated any services... If i am activate any services i know about that and time he deduct any amount i have no problem but i am not active any service. My airtel mobile number ([protected]). Sir please do what u do and solve my problem...

Sachin kumar...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not having network of data card

 Vishwa Indane on Apr 18, 2018
As i have complain before also that my [protected] has having network problem. It is not solve till now. And not not given solutions and temporary working process also.

I am using airtel card from last 2 years and i have never face this problem before but i have change the plan in may 2017 and they give me new number and card and now i am facing this problem. Pls solve the problem as soon as possible...
Complaint comments  Read comments Complaint category Business & Finances

Airtel — network unavailability at sector 41 noida since 2 weeks

 oshin rawlley on Apr 18, 2018
Sir/mam,
This is to inform you that for about 2 weeks have passed & the network of airtel is continuing to have completely no signals in the a block area of sector 41, noida. I have visited your nearest airtel store in sector 50 noida 5-6 times for the same issue & hoping for a solution.

Unfortunately the authorised store of airtel (Sector-50, noida) & its authority people are refusing to help me out again & again on being asked politely about the network problem occurring in my area & also about raising a general issue to the head office. They have been giving me false hopes...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — connection and network issues

 Anish Mandalathe on Apr 18, 2018
I was experiencing network issue from several month. So i contacted to customer care. They advise me to wait for one or two months there is a network upgradation is going on. After that it will be resolved. So i waited more than six months but ther is no improvements on that, finally i decided to to migrate me sim to prepaid. And i received the prepaid sim from one of the airtel outlet (Chandapura, bangalore), based on their instruction inserted new prepaid sim. But that sim is not showing any signal/network on any phone. I raised a complaint again for this issue but this time they said your number...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — please block the transaction and refund to my account

 rabinarayan123496 on Apr 18, 2018
Dear sir/madam,

On the date of 17.04.2018, i had received a fraud call from the number:[protected] and said me that my sbi card is going deactivate and to reactivate share the card details, as he gained my trust he asked all the details of of my sbi card while then he asked me an otp and then he made a transaction of about rs.19566.0, as i request you to please stop the transaction and refund my money in to my account deatils of transaction are given below:-

Thank you for using your sbi debit card 459xx4950 for a purchase worth rs.25, 000.0 on pos airtelmoney at airtelmoney...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Airtel — complaint on miniplex service subscription without my request

 Arun kumar K k on Apr 18, 2018
My mobile number has been automatically subscribed for miniplex services for ₹50 for 10 days on 5.01 am today. But i actually had not opted for this service. Please return my deducted amount or else i will make my mind to switch to other mobile operator. I got the following message from the operator.

*"miniplex service has been activated @ rs50.0 for 10day (S). Txn id s[protected], 17apr18 05:00. Service will be renewed after validity expiry. To use, click http://bit.ly/2ngjtfy (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789"*
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — automatic activation of value added services

 Nemo nemo on Apr 18, 2018
I have been using airtel for 10 years and it has provided decent services until a few weeks back when it automatically activated multiple value added services on my number and drained all of my mobile balance (About 300 rupees) in a matter of 4 days. I made numerous attempts to deactivate the services but they automatically activate the next day. Mulitple attempts were made to call the so called customer care. Worst service ever not even once did it connect me to a representative. I kept my number at 0 balance for a week so that you cannot activate such unwanted services. But as soon as i recharged,...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — balance deduction by automatic activation of unnecessary services without prior notice

 kamalajames on Apr 17, 2018
Date of incident:[protected] &[protected]
These are the services activated automatically without prior consent:
1 : connecttheclock on[protected]
2 : lifestyle on[protected]

I have sent the deactivation texts to the number 155223 and, also called customer service representative, but he told me that it is not possible to refund the amount deducted under "lifestyle" service.
And he only did refund for the amount deducted under the service"connecttheclock".

I want these automatic services be "permanently" stopped. Also i request refund of the...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — voice break while calling

 Ziak on Apr 17, 2018
Am facing problem when i enable my mobile data and make outgoing calls using normal calling mode.. The calls are getting dropped very frequently and i am thinking this was due to my handset but later i came to know that it is with mobile data and calling issue.. Also, there is frequent voice break while talking.. The other person not able to get my voice properly... If this issue is not resolved i have no option left to port to other service provider....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — unauthorised activation of the international roaming

 senthilvel.b on Apr 18, 2018
Dear sir /Madam,

I requested only 10 days roaming packages in airtel and clearly informed to your customer care team call charge should be as per roaming charges.
For 11th and 12th day, total usage amount is Rs 1725. Change my bill amount as per usage. Total amount should be Rs 7220.
Expecting your reasonable reply.

Auto activation of any feature or any value added services should be approved by customer as customer is paying the bill. This is not acceptable to add auto update in my account.

Regards
Senthilvel.B...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — balance deduction due to some service called what mobile without the permission of the user

 harshitha polsani on Apr 17, 2018
I am a regular customer of airtel. On 16th april 2018 some services get activated on my number without my permission and balance has deducted. I got 2 messages that whatsmob service has activated in my account for which Rs.75 was been deducted from my account. When I called the customer care they said user must have click on pop up and have activated the services. And I din’t get any pop msg regarding that and I have never activated such type of services on my number.
I want you to refund my whole balance which has deducted...or else I have to take a serious action regarding this..!!...
Complaint comments  Read comments Complaint category Education

Airtel — unauthorised balance deduction of rs.150/- towards what mobile which I did not ask for

 Chitrohini on Apr 17, 2018
Today at 04.53 in the morning, Airtel has deducted Rs.150/- from my talktime balance towards WHATSMOB service which I never asked for. Though I complained to Airtel customer care, I was informed that they will not refund the amount of Rs.150/-.
Kindly take action on Airtel for deducting Rs..150/- from my balance talktime without my permission and also forcing me to use a value added service which I am not even aware of, nor am I interested in it.
Also take action on Airtel for refusing to refund my money inspite of my clarifying to Airtel executives of customer care that I do not want...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unnecessary balance deductions

 kshatresh on Apr 17, 2018
I am a regular customer of airtel. My airtel number is [protected]. Today on 17 april 2018 some services get activated on my number without my permission and balance has deducted for the same. I got 2 messages that two services activated in my account one was classyandglamvideos for which rs.99 deducted and other was erosnow for which rs.35 has been charged. I have also activated dnd service on my number. I never activated such type of serviceson my number.
I humbly request please go through this issue and remove all such services from my number and refund my whole balance which has deducted...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — airtel secure fraud/scam

 Shekar Prakash on Apr 17, 2018
Airtel secure is used a great upselling product but when we claim, you reject it with completely unacceptable reason.
Hi,

This is Shekar Prakash mob [protected].

I'm completely not happy with your Airtel secure team and frustrated. I raised a claim mentioning accidental damage of my phone as my legs slipped and unfortunately my phone was dropped which resulted in damage. Now your team says, as I didn't mention " legs slipped" in description my claimed has been DECLINED.

THIS IS COMPLETELY RIDICULOUS. I'm looking for help and support. Please call...
Complaint comments  Read comments Complaint category Telecommunications

Airtelmoney — regarding fraud transactions from my sbi account by debit card with some codes

 ayushiengg on Apr 17, 2018
Hello sir,
I, ayushi sharma, resident of ghaziabad, u. P., want to say that i got a phone call from an unknown person on 14 march 2018 and it was picked up by my younger sister and the person on call asked her about my sbi atm details. He said that my card has been blocked. She gave him my details. After that i continuously got a message about transactions of 5, 000 rs. with some code as OTHPG[protected] AIRTELMONEY Mumbai.Here, with the complaint details i am attaching my bank details and transaction details in image format.
I request you to please look into this matter and and...
Complaint comments  Read comments Complaint category Other

Airtel — 149 recharge gave me wrong benefits - cheating done by airtel

 Avijit.paul on Apr 17, 2018
It is showing under 'best offers for you' section of my airtel app, that rs 149 recharge would provide following benefits:
1) unlimited local/std/roaming calls
2) 1gb/day
For 28 days.

But after doing the recharge i received message saying :
1) unlimited local /std airtel calls
3) 300 mb data
My no is : [protected]
Circle: west bengal

How can airtel give false information? Rectify it at the earliest....
Complaint comments  Read comments Complaint category Mobile Service Providers

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