Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
Submit a Complaint
36248
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
5475
down
1953

Phone:
Phone:
up
2758
down
1132
+91 11 4266 6500  [Head Office]
up
1182
down
625
+91 11 4666 6100  [Head Office]
up
668
down
467

Additional info
Customer satisfaction rating
29%
Complaints
36248
Pending
6467
Resolved
8756
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3084)

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Airtel Complaints & Reviews

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Airtel — airtel postpaid to prepaid. 10 days still not converted. rude behaviour by staff

 Tanmay38 on Jan 19, 2018
Airtel is the worst service provider.. I am a corporate customer and using airtel since ages.. I wanted to convert from postpaid to prepaid.. Its been 10 days.. Nothing has happebed.

They took documents told it wil b done in 4 days.. Nothing happened.. They gave me a new sim which later they said is of no use and i hv to take another sim.. Then the said there is "system problem". The staff behaviour at hinjewadi phase 1 outlet is very rude and boorsh..

Airtel is fraudster and enployees goons as employees.....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel 3g & 4g connectivity

 Amankhote64 on Jan 19, 2018
Hello sir my complant airtel 3g & 4g connectivity 3g connectivity automatic off and on bigg problem 4g signal not poor my area my complant forward 3 to 4 month first sumbit but company not work my complant plz help me sir poor 4g network lauch. My area (State punjab) (District moga) (Village khote) (Pincode 142046) my contact number [protected] plz contact me and solved my problam...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — sim activation plus recharge

 goutz on Jan 19, 2018
I had to port my airtel kerela sim to airtel tamil nadu with an mnp plan of 229 rs. My sim was activated in 7 days, but the sim was not recharged. I enquired with the airtel velechery office from where i bought the sim. The store employees were not interested in my problems and its been 3 days since, i have still not got a reply nor has my sim been recharges. I am not able to call anybody due to this, and have no idea in what to do. I am deeply disappointed in your customer service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — porting issue going on for more than 4 weeks

 Edu Panda on Jan 19, 2018
Vodafone is my current network provider. I wanted to port out in airtel. I have submitted all required documents on 22/12/2017 in office at address: shop n0 105, smriti nagar, bhilai - c. G, smriti nagar, chhattisgarh 490020. Mr. Harish who's contact number is[protected]‬ said that the porting will be done in next 7 days. Till today my porting request has not been processed. When ever i call harish did not answer my phone. I have submitted documents again on 08/01/2018. And yet there is no response from harish....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no incoming calls and not able to receive messages

 Altaf Mansoori on Jan 19, 2018
I use airtel sim for a very long time but from some months airtel giving some network issue and i have compliant about my problem but they didn't resolve my network issue problem after some day i wasn't able to receive any incoming calls or messages from others and when i call to some person then sometime it's show no service on my phone i have tried lots of time complaint but non of airtel customer care executive were able to solve my problem...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — case of cheating a/c 3003657477 dth connection

 Dhaval2702 on Jan 18, 2018
After using the services for more than 7yrs when we requested to upgrade our normal DTH connection to HD, you people sent a fraud person to our place.

Name: Pankaj Bhatt
Mobile No: ±91 [protected]

First of all we asked for the Plan A Rs.2550/- HD upgrade for 12months ( Screenshot attached). He fooled my old parents saying that it does not happen like that. You have to recharge for Rs.5801/- .

Above that he charged for HD Box which was all inclusive of the scheme as per airtel website. Not only he charged Rs.600/- for the box but Rs.170+150 for...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel broadband service not feasible in my area from long time

 Naman Pahwa on Jan 18, 2018
I am trying to get an airtel connection from past 2-3 years. Every time i get to hear that it's not feasible in your area, because there is no line or the line was damaged in the construction of road.
Can't airtel put new line in the area. There is high requirement of airtel connection in my area.

I am hoping a solution to this problem. Thank you....
Complaint comments  Read comments Complaint category Broadband

Airtel — harassment - debit for this account is not allowed

 khan gem on Jan 18, 2018
This airtel payments bank is doing fraud business, there is no help from customer care and simply harassing on call for submitting confidential documents for KYC, for your info KYC is already verified and then only i added rupees 2000 into wallet from my bank account and recharged the prepaid number for 100 rupees, and this transaction was successfull but only got 50 rupees talktime, available balance is 1950, but unable to recharge any prepaid number nor any bills, always getting error "Debit for this account is not allowed". From last several days unable to catch hold of customer care its always...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — forced to pay money for new sim cards

 Sheikh Irfan ul islam on Jan 18, 2018
Yet again Airtel India has proved it that have the most pathetic customer service. Inspite of several mails, you havent activated my number and now are forcing me to pay money for new sim cards which is absolutely wrong for me because i will not effort these type of charges, i haven't used your services. In last 2 weeks I had to pay Rs 300 amount because my number was still not active. Now that I have asked to keep it in safe custody, I still have been charged an amount of 100 again. Kindly have a call arranged by your senior (Please explain him the case, no one wants to expalin the whole story...
Complaint comments  Read comments Complaint category Other

Airtel — regarding postpaid mobile no. 9919906210-weak network

 subodh16 on Jan 18, 2018
I have made a complaint regarding fluctuation of mobile network on 10th january-18 as per complaint no.82616994 but nothing has yet been done. I am feeling lot of dissatisfaction because during a call from mobile voice usually breaks in betwwen, due to which lot of calls get wasted. May pl. Do the needful at the earliest to provide relief,
Thanking you in advance,

Yours faithfully,

Subodh jain
Sect.-5, h. No. 1425, vasundhra
Ghaziabad-201012...
Complaint comments  Read comments [1]Complaint category Telecommunications

Airtel — debit transaction is not allowed in airtel wallet money

 sudahkar on Jan 18, 2018
Hi,

I have added 20000 in my airtel wallet, after that airtel blocked my wallet service, each time i try to make transaction from my wallet getting this message "debit transaction is not allowed". After they asked for pan, aadhar and bank statement now 9 days gone, no soltion, yesterday (17/01/2017) one of customer care executing was saying that problem will be solved by tomorrow (18/01/2017) but when i call to cce today (18/01/2017), now they are saying that your date of birth is miss matched. I dont know where airtel india is matching my date of birth i have already submitted pan...
Complaint comments  Read comments [3]Complaint category Telecommunications

Airtel — sim is not working even after 9 days of porting request.

 RAJAT raje on Jan 18, 2018
I have ported my number from vodafone to airtel but my new airtel sim is not working even after 9 days of porting request.

My old sim stopped working and my when i inserted my new sim i am getting message "mobile network not available", now currently my both sim are not working.

Frankly speaking i am frustrated with the service that i am getting from you guys. I have raised request for port on 9th january 2018, after 9 days my problem have only doubled instead of getting resolved, as now my both sim are not working.

Is this your world class service
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — airtel 4g hotspot not switching on

 amitrath on Jan 18, 2018
I have bought a airtel 4g hotspot which is not working now. I have visited the sirtel store and they did not accept any complaint and without checking the device they advice me to check in any hardware store if the battery is having some issue. Even they did not help me on availability of battery for the device. Have spend 3000 on the device and now am not able to use and dont know to whom i should complaint....
Complaint comments  Read comments [3]Complaint category Broadband

Airtel — grievance on airtel customer care

 Rajamalakar Sekar on Jan 18, 2018
My airtel number: [protected]
Name: rajamalakar
Register location: chengalpattu, tamilnadu

I'm in hungary for past 8 months because of my official work. I will come to india only after 3 months.

Two weeks back, i got a message from airtel stating that i need to recharge my above mentioned number to avoid deactivation, since airtel people found no usage on my number for past 90days. I was unable to recharge my number in online at that time.

Again i tried on 9th jan'18 it showing invalid number. Airtel people had deleted it without any intimation....
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — porting not done

 Faizkhan5515 on Jan 18, 2018
P request
Hello airtel team

I have requested for mnp on my vodafone no to airtel on 9th of jan18 and it is 18th today. (9days), now my vodafone network is gone with the porting done from there side. The new airtel sim is not yet activated and this is very frustrating as i have called customer care several times and visited the airtel store with no positive response. Getting so much loss in my business due to this if my problem will not resolve i’ll raise complaint in trai.

Please resolve asap
Regards
Fazeel khan

Sent from my iphonex...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — frequent call drops & network issue

 mbhar33 on Jan 18, 2018
I am meda bharath reddy and my number is [protected] we have a 5 connections at my home @ nellore. My address is 6/5, near kothakaluva centre, navalakh gardens, nellore-524002. We are facing call drops and network issue. Earlier we used to have 4g signals and now it shows only edge. This is from past 7 months. I have given complaint to customer care and done numerous calls. Every time they say there is a tower upgrade and nothing is happening. Infact no one called us regards to issue. Customer care was promising that the issue will be fixed in shorter time and things are getting worsen day by day.in...
Complaint comments  Read comments Complaint category Other

Airtel — outgoing calls barred after making payment

 Jp Reddy on Jan 18, 2018
My name jayaprakash reddy. My phone number is [protected]. On january 1, 2018 i paid rs 1563 due for the number and have a receipt for it. I discovered late that the amount was wrongly credited to [protected] by the airtel billing clerk. I brought this to the notice of the airtel staff in their begumpet headquarters. They promised to rectify it but did not. Now the outgoing calls from the above number are barred.
Airtel has rotten service. The phone simply does not work in my office on rd no 5 due to poor signal for the past several years. I made hundreds of complaints but no action till so...
Complaint comments  Read comments Complaint category Society & Culture

Airtel — regarding non resolution of complaint of discrepancy in bill of dec 2017

 Dhaivat00 on Jan 18, 2018
I have lodged complaint regarding discrepancy in my bill of december. Not getting any satisfactory response. I am chasing customer care since last 1 month still no response. Complaint is regarding refund of wrong charges. Very disappointed with customer care response. One complaint was going on and i have notified them to resolve before my next bill cycle so that i shouldn't be charged for late fees. Still they have changed for that as well. So unprofessional.

Complaint no[protected] & 82645913.
Please resolve it on priority....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — network problem for last three days

 maggorajeev on Jan 18, 2018
I am residing at block 29 of new moti nagar, new delhi-110015 and for the last three days i am not getting netwrok at my residence. Till now i have spoken many times with the customer care but no respite yet. As a last resort i am filing this complaint thereafter i will be having no option other than port the services as mobile, dth, broad band to some other service provider.
Pls note that my association with airtel is for the last more than 15 years.

Regards
Rajeev maggo
[protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel doing unnecessary bill even i haven't used any data or services

 Indian_2011 on Jan 18, 2018
I have purchased postpaid 4g wifi service 499 plan on oct 2017 ([protected]). But from day 1 it is not working. I have made several complain and visited pune kalyaninagar airtel service center. They told if you can not able to use it wont charge you sir and our people solve issue on priority. And one more thing i have purchased that airtel wifi device with 2500/-.
On nov 28 i received message to pay 494 and that time i told customer care to disconnect my number as it is not useful. Down the time dec 2017 gone and it was not fixed. Then jan gone and now asking to pay 1200, though i have not...
Complaint comments  Read comments Complaint category Broadband

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