Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
35542
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6991
down
2438

Phone:
Phone:
up
3567
down
1491
+91 11 4266 6500  [Head Office]
up
1545
down
796
+91 11 4666 6100  [Head Office]
up
886
down
615

Additional info
Customer satisfaction rating
27%
Complaints
35542
Pending
4571
Resolved
8430
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel Complaints & Reviews

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Airtel — payment success but recharge not done

 Piyush_13 on Oct 15, 2018
Hi,

Payment success but recharge not done

I have recharged for unlimited local, std and roaming calls along with unlimited all local+std+national roaming calls (Non-commercial use), 1.4gb 3g/4g per day, 100 local+std sms/day. T&c. From airtel.in login online for rs.448/- on 15-oct.-2018. Rs.448/- amount got deducted from my hdfc bank but pack not activated even i have not received any sms from airtel regarding recharge pack. Please find below details for the same and activate my recharge. Very very urgent...

Mobile no. [protected]
Bank : hdfc
Complaint comments  Read comments [2]Complaint category Banks

Airtel — my airtel sim not working

 Hemasree3 on Oct 15, 2018
My airtel sim is not working from yesterday. I tried changing all the settings and changed sim to main slot. But nothing worked out. I am using this sim since 10 years, there is no issue with verification also. How come all of sudden it stopped working. I switched off mobile and tried many things, but no change. There is no icon for emergency call also....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — network data slow speed on 4g

 Abdulla Shahil on Oct 15, 2018
Hello,

Im abdulla shahil residing tirur malappuram in kerala here to complain about the reality of airtel 4g data perfomance, claiming fastest growing network with caption superfast 4g speed in india, but the fact is giving very slow data speed on 4g. Speed they are providing is 2g, giving recharge offers like 2gb/1.5gb data everyday it is impossible to reach that limit. How could a customer reach this data limit on leach speed data network, we can understand clearly cheating act of company to reduce the speed s customer can never reach upto datalimit. Kindly take immediate actions...
Complaint comments  Read comments Complaint category Internet Services

Airtel — about airtel speed

 captainkumar on Oct 14, 2018
I have activated airtel post paid connection recently and i have still 98.5 gb left, but i am getting a speed of around 3mbps.

And i have not even received free amazon prime subscription which was promised to me within 2 working days.

I can not believe the speed which is being offerd by so called india's largest network. Time to switch towards jio or idea.

Main issue is - speed of airtel.

Moral - highest offering products are bought mostly by inexperienced consumers.

Resolve at earliest....
Complaint comments  Read comments [2]Complaint category Telecommunications

Airtel — airtel digital tv setup box and service

 sshine on Oct 14, 2018
This is regard to my digital tv setup box issue. Last couple of week i am following with airtel customer care to get the resolution of the issue with dth box.

I have been getting assurance from airtel customer care every time when ever i called them last 4 days i have called them 6-7 times every day to get the issue resolved but every time new employee will attend the call and i need to narrate the problem from the scratch. I spoke to their senior supervisor also and got the same assurance then your issue will get resolved but in reality there is no resolution.

Local...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — cannot make outgoing calls while roaming

 Physiology on Oct 14, 2018
I have an airtel prepaid connectionfrom kolkata. Ever since i came to gurgaon i am unable to make any outgoing calls. When a number is dialled it says not registered to network. This is causing extreme inconvenience. Please see that the matter is resolved as soon as possible. However i am able to receive incoming calls. I am able to send sms as well as use data....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — no network inside the building

 Girish Mohan Bhakri on Oct 14, 2018
There is no network inside the house.in
Delhi universityy north campus you have to come our in open to talk on phone.
We are facing this night mare for last six months.

Moreover airtell doesn't care for their customers howsoever loyal he is. Recently i have been charged with huge bill and ready to resolve the issue.
Such an arrogance despite such a poor network...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — balance deduction without consent

 KaushikDeka on Oct 14, 2018
Eros now service has been activated on my mobile number without my consent and i have been charged rs 49 for 15 days, leaving nothing in my balance
I did not subscribe for such services and i don't understand why it was activated
I want my balance to be refunded back immediately. Now this is not the first time, it has happened to me many times and that time it was a different service, i want a refund for this money as well, if not possible i demand an explanation and a promise so that it never happen again in the future. Please understand...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — balance getting reduced wrongly

 Vinod0812 on Oct 14, 2018
I have submitted complaints with respect to balance getting reduced wrongly about a month ago. Till now there is absolutely no response from customer care. I been recharging my airtel prepaid number. But the balance is reducing even though no calls are made. I recharged with 200 rs. But balance shows 2 rs. Please cancel if any pack is activated unintentionally. I had raised this issue preciously as well, however i was told that i have used 4g. But please refer to the attached file. I've never used 4g at all. This has been happening for past several months. Please restore the balance which was reduced....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel secure sr# 88079906 and 3605864

 brshah26 on Oct 14, 2018
My wife is a subscriber of airtel for a few years (I don't know the exact number of years). She has subscribed to "myplan_infinity 1199_r" which entitles her for "airtel secure" service that covers customer's mobile handset against any liquid or accidental damage.

On 3/october/2018, my wife met with a small accident at home itself and broke back glass of her mobile. We raised a case (Sr # 3605864) in airtel secure for the repair of the handset. On 10-october, airtel secure executive called and asked my wife consistently that when did she activated her phone and mistakenly she told...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — starstruck service charged when I did not opt for it

 rishabhsinghal2410@gmail.com on Oct 14, 2018
I received a message today stating that starstruck service has been renewed and being charged 35rs for 7 days. When at the first place this service i have never opted. I have recently moved from postpaid to prepaid and i never subscribed to any of these service. I want my money refunded and going forward i should not charged for the service that i never opted for....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no network after porting postpaid airtel number

 sahilkapur21 on Oct 14, 2018
I had applied for porting my airtel postpaid no. [protected] on 9 october 2018. Today morning at 2am i got a message that my number has been ported. I inserted my new sim at 7:15am today morning. It is now 1:12pm as i am writing this complaint and still there is no network. I have called customer care about 8 times and everytime they ask me to wait for longer as my number is already active. But there is no network. I cannot even visit a customer care center as it is sunday today. I tried checking the status of my porting request and it says status is pending address verification. This is the worst...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel prepaid services activated without my permission

 neerajmisra2410 on Oct 14, 2018
Airtel activated value added services of gaanakhazana and halocell games
Without my permission and deducted rs.90 and rs. 35 respectively from my main balance on dated 13.10.2017 saturday. I had never requested for any such service. Photos for services activation has been attached for referance. Arrange to get refund in my talktime main balance.
Neeraj misra
Email : neerajmisra2410@gmail.com...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — not receiving incoming calls, sms and also no outgoing sms for 9726124433

 sohansarthak on Oct 14, 2018
Hello,
I am facing the issue of not receiving any incoming calls from 07/10/2018. Whenever anyone is calling its saying invalid no. Whereas outgoing call is working. Incoming and outgoing sms not working. I have registered a compalint with airtel bu its been 7 days stiil there is no resolution

Kindly help me out.

Reference no. 31-[protected]
Reference no. 31-[protected]

Regards
Sohan
[protected]
[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unknown deduction of balance for the services that i haven't activated.

 ca1995 on Oct 14, 2018
Many unknown services has been activating automatically in my no. And i used to stop those services by sending stop to 155223. Despite all that, after some time a new service gets activated automatically and again balance deduction. Recently one more service has been activated automatically and i haven't deactivated it. I want full refund of all those services which are activated automatically and make sure that these services don't activate in future....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my phone number

 sgags26 on Oct 14, 2018
Hey,
This is to inform you that i am a loyal customer with the airtel from past 6 years. On 11th october 2018 evening, my number automatically went on to no service mode. After contacting airtel multiple times on customer care and in store, they are saying that my number was not on network ever. I 've this number with banks and multiple social media accounts. Also, i am loosing my business as i am not able to contact people and people are not able to reach out to me. Everyone in the network have same number. My number is [protected]. Airtel says they dont have my number on record. Check my...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — pathetic connectivity

 Kavita Ojha on Oct 14, 2018
Pathetic connectivity, be it voice or data. Ads claim to have 4g connectivity even in the remotest of the places, however even in cp which the heart of the capital (Delhi), the connectivity is ‘zero’. I would rate in ‘negative’ if the same was available on the rating scale. *pathetic* network!! Airtel - please stop focusing on advertisements and focus on your core functionality for which you are in the market. For me, as a customer - my experience is ‘poor’....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — value added services started by company without consent of consumer

 sn1953 on Oct 14, 2018
I am 65 year old pensioner and using airtel mobile number (I. E [protected]) from past 15 days but last 2 or 3 weeks company imposing value added services at me without taking my consent and regularly deducting my account balance. It is not the first time that the company did this to me it's been done by the company regular basis. It's my request to kindly look into this matter and get me refund my amount which was deducted from my account.
Also make sure this practice may not perform in future again.
Thank you...
Complaint comments  Read comments Complaint category Unauthorized charges

Airtel — deduction of rupees 20 from my airtel account balance.

 Chapter on Oct 14, 2018
Today's received a sms that 20₹ deducted from my airtel mobile a/c at 2:12 am.

Balance deducted without my permission, i dont know whether service of bhaktisagar portrait has been started on my airtel no or not. Without any request and deducted rs.20 from my account balance. Please stop service and return my balance as i have not requested for this service....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — higher postpaid bill

 Abhishek Tanwar on Oct 14, 2018
I have opted for rs. 499 postpaid plan and in the first month the bill is at around rs 500, but from second month onwards they are increasing the billing amount every month without any clarification and it had reached at rs.900. Most of the time i use wi fi connection and hardly use my mobile data.
I need to know how they calculate the billing amount and my detailed transactions history including everything.
And in case if there is something illegal going on there should be very strict action related to resolving customer complaints, their loss and punishing the culprit....
Complaint comments  Read comments Complaint category Mobile Service Providers

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