Airtel Complaints & Reviews

Dear Sir/Madam,

The company had not deactivated my Airtel Fibre services after[protected]. They are providing date another date. After sending many emails they not stopped the internet services. In this process the billing amount will be added for the number the days till the service remain active.They will keep on generating bill if the services won't be stopped. I don't get cooperation from their side after number of attempts....

Dear Sir/Madam,

The company had accepted my deactivation services wef[protected] and sending final bill upto 9th July 2025 (Copy Enclosed). It is mentioned that the airtel services will be stopped which has not been done by them yet and the billing amount have to be zero balance which has not been updated in the bill yet.

Regards,
Ajay Kumar...

Dear Sir/Madam,

A Wifi Connection was provided by Airtel with A/C no [protected] 6 months back. After completion of 6 months I sent the company a mail dated 10th July 2025 requesting disconnection. I received a mail from the company dated 10th July 2025 restricted by 16th July 2025. They accepted my deactivation request w.e.f. 10th July 2025 and giving me final bill upto 9th July 2025.

I was informed telephonically...

Request for Reactivation of Deactivated Airtel Number

Complaint Details:
I am currently in the UK, but I will be returning to India next week. About one year ago, my Airtel mobile number was blocked/deactivated. This number is very important to me because it is linked to my official documents, bank accounts, and important contacts.
I request Airtel to kindly provide me with a chance to reactivate this number (+91 [protected]) when I return to India. I am willing to complete all necessary verification steps and provide valid ID and address proof as required.
Please assist me in restoring my number so I can continue to access essential services linked to it.

I am a long-time customer of Airtel, and I’m writing to report an unresolved billing issue that has persisted despite multiple escalations. I did not authorize or manually activate the ₹2999 international roaming pack on my Airtel number [protected] while I was in the UK. I did not knowingly opt in via the Airtel Thanks app or any other channel, and I was unable to reach Airtel’s helpline (121/198) due to international restrictions....

Dear [Airtel Customer Support / Sir/Madam],

I am writing to express my concern regarding a recent issue I experienced with my Airtel account.

I had purchased a prepaid plan worth ₹4000 with one-year validity. However, I accidentally initiated a postpaid conversion through the Airtel app. Following this, I received a call from customer care confirming the conversion, during which I was informed that my existing...

Services on my phone number [protected] were suddenly stopped. I contacted nearby retailer he swapped old card for same phone number, but the services did not get activated even after two days. then I visited nearby airtel store. there executive did same, she swapped card and provided new one but again it has been three days and services on my phone number [protected] are still not activated. I am regularly receiving flash message that "The...

Despite daily complaint technician has not visited for past 10 days...

The Telecom Regulatory Authority of India (TRAI) has implemented new rules regarding mobile recharge and SIM card validity for Airtel, Jio, and Vi users. A key change is that SIM cards now remain active for 90 days without any recharge. After this period, users have a grace period o[censored]p to 15 days to recharge and reactivate their number before it's deactivated and potentially recycled. Additionally, TRAI has introduced affordable top-up vouchers...

Dear Sir,
I am writing to formally lodge a complaint regarding the continued non-availability of incoming calls on my Airtel mobile number [protected], despite having recharged it for two months’ validity.

I have reached out to Airtel customer care multiple times regarding this issue, but unfortunately, it remains unresolved. At one point, I was advised to visit the Airtel service centre to update my KYC. Upon...

Hi sir i just made a duplicate payment on my Airtel number. I need a refund for that.
UPI transaction id :[protected]
Operator ref no : 13660501
Order id[protected]
Date and time 28 Jul 2025, 2:44 AM.
And in my area 5G not working i can get 5G single but can't get 5G speed even when i have proper plan....

Recharge of Rs 548 with 7 GB Mone was done. But despite of 48 Hours the amount is no refunded in the account neither the recharge is reflected in my prepaid number. Reference number was allotted but it is still pending/awaited...

I had requested Wi-Fi shifting on 22/7/2025 at 10:00am. today it is 26/7/2025 7:00 pm till now nobody has came to resolve my request. I had called to customer care at around 15 times they are telling to wait as they have escalated the matter. pls look into the matter as the matter is still pending. Also want compensation for my harassments. Complaint no:[protected]...

I am formally complaining about the airtel customer services which is so pathetic.

Even the senior managers and the escalations department Muskan from senior team is of no use. Its been 12 days I have been getting a push back and no resolution was provided.

On 13th April, I purchased a quarterly plan from airtel website where I did a part payment of 1000 for 3 months plan then I have been advised to pay remaining...

I have been facing frequent disconnection issues with my Airtel broadband connection for the past several days. Despite multiple calls and follow-ups with customer care, no proper support or resolution has been provided. This has caused major disruptions in my work and daily use.

I have clearly requested the customer service team to resolve the issue or cancel the plan and refund my money, but there has been no serious action...

1. Xsafe cameras went to off mode due to change of wifi password by Airtel wifi team
2. Wifi Team told me that Xsafe team to be called to change the password in cameras [Active defence]
3. Accordingly I called the Xsafe team and lodged a complaint on July 3, 2025
4. Till now no one turned up to rectify the issue.
5. every day I used to call Xsafe team, they say that our technician will visit and rectify
6....

Hi, I have a Airtel broadband network setup at my house. The broadband Id is [protected]. The broadband is not work since yesterday (12/07/2025) evening. I have raised a complaint and the reference number is [protected]. It was raised yesterday evening around 18:41 IST. I was asked about a timeslot for the technician visit by 09.30 am to 10.30 am next day (13/07/2024). But I have still not seen any one visiting to provide a fix. I have escalated...

On July 3rd, while attempting to recharge my number **XXXXX** for ₹195, an issue occurred with the Airtel Thanks app. Although I selected the correct number for the recharge, the app mistakenly auto-selected a different (default) number—**XXXXX**—and processed the recharge there instead. I immediately raised a complaint through the Airtel app and was informed that I would receive a resolution by July 11th.

On July 12th,...

This email pertains to Service Request SR[protected], raised on 8th July 2025 regarding a severe internet speed disruption on my Airtel Fiber connection. Despite three technician visits between 8th–10th July, the issue remains unresolved. Each technician executed the same set of ineffective steps — router resets, band resets — accompanied by the typical hollow reassurance: “It will be fine within an hour.” Nothing changed.

On 10th July, technician Ramesh informed me for the first time that my so-called “unlimited” plan is secretly capped at 3500 GB, and that speed will only be restored with the next billing cycle. This detail was deliberately concealed — no alerts, no prior notifications, no clarity from customer care.

To make matters worse, when I called customer care immediately after the technician’s visit, your agent — completely unaware of the situation — responded by parroting the same generic line: “No worries sir, I’ll arrange another technician visit.”

Let me be clear: I rely on high-speed internet for my business operations. Because of your failure to disclose the cap and your team’s poor coordination, I suffered a financial loss of ₹1.8 lakh, directly tied to a time-sensitive business deal collapse caused by the speed drop.

Your service has demonstrated:

A complete lack of transparency about data restrictions in so-called “unlimited” plans
Contradictory responses between technicians and customer support
No proactive alert system to warn about data exhaustion
Gross negligence toward business-critical internet usage
I demand the following actions without delay:

Immediate restoration of internet speed
Written clarification on Airtel’s data policy for Fiber connections
Formal apology for the inconvenience, misinformation, and repeated failures
Compensation of ₹1.8 lakh for the documented business loss
Failure to resolve this within three business days will lead me to initiate legal action and escalate the issue through consumer grievance forums, social media, and regulatory bodies. You cannot advertise one thing and deliver another behind smoke and mirrors.

Get it resolved. Get it right. Or be prepared to face consequences.

Sincerely,
Tushar
Registered Airtel Customer
Mobile: [protected]
Complaint Reference: SR[protected]

I've paid the amount of 285, this morning as my past recharge expired but when I switched on the tv the services were not working and it was showing that the recharge has to be done in to operate the services.
The DTH recharge paid but services are not working....