Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38909
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7518
down
2652

Phone:
Phone:
up
3882
down
1618
+91 11 4266 6500  [Head Office]
up
1716
down
872
+91 11 4666 6100  [Head Office]
up
957
down
683

Additional info
Customer satisfaction rating
25%
Complaints
38909
Pending
4417
Resolved
8587
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4126)

Airtel Complaints & Reviews

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Airtel — international roaming automatically activated, i have not requested for roaming.

 rajar_thamba vignaraj on May 20, 2019
It's regarding my international roaming pack has been automatically activated from your end. I have not opted or requested for any kind of international roaming packs.
I hope you all have the records of mine, if you have kindly check that, i have not requested for any kind of international roaming packs.
I am not sure, without notifying me or conforming me why the international roaming pack got activated. And now i am worried that i need to pay for this.
I am sorry to say this, i am not taking any kind of responsibility for any kind of payment for this international roaming...
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

Bharti Airtel — 4g tower not working properly

 surendrayadav1979 on May 20, 2019
BDY NR1 tower is located at Bidyanagar Tea Estate. From a few day it has been showing 4g network on screen of Mobile, but gprs speed os too slow to browse. Even it less than 2g speed. In this connection i along with a few consumer made complaint to Sashi Kumar mobile No. [protected]. But he did not respond and thus we approach Mr. Abijit Mobile No [protected] and Mr Chouhan Mobile No. [protected]. But no one responded rather they assured that there is no issue with the network, soon speed will be restored. As such we are approaching proper authority through consumer complaint. If the issue is not resolved...
Complaint comments  Read comments Complaint category Internet Services

Airtel — (international roaming pack has been automatically activated, kindly deactivate the roaming pack) [Resolved]

 rajar_thamba vignaraj on May 20, 2019
It's regarding my international roaming pack has been automatically activated from your end. I have not opted or requested for any kind of international roaming packs.
I hope you all have the records of mine, if you have kindly check that, i have not requested for any kind of international roaming packs.
I am not sure, without notifying me or conforming me why the international roaming pack got activated. And now i am worried that i need to pay for this.
I am sorry to say this, i am not taking any kind of responsibility for any kind of payment for this international roaming...
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Airtel — number stopped working since last 2 days

 nileshaggr on May 20, 2019
I had postpaid corporate connection from Airtel having mobile # [protected].
I have given request for converting it to individual number. at time of submitting request, Airtel center personal gave me new SIM mentioning that when conversion happens, my old SIM will get deactivated and new SIM will get activated. however since last 2 days neither old SIM or new SIM is working. their customer care is also not helping in any way just keep on giving new timeline everytime you call them...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel cheating customers

 Hemanth Deshpande on May 20, 2019
Airtel has auto debited random amounts from my account 4 times in apr-19. When contacted they say its the fault of their autodebit system and will be refunded. Its been one month and after several follow ups still the refund has not happened.

To escape from these white collared cheats, i had to disable auto debit option. They cant face the competition from jio and have resorted to cheating. Initiated transfer request and will get out of airtel asap.

Beware of these cheats! These are the germs who are creating distrust in society. Shame on you airtel!...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel international roaming pack

 spk1982 on May 20, 2019
Subject: Airtel International roaming pack

This is regards to above subject we had activated Airtel International roaming pack for my mobile no ********10 & ********15 on 23.04.2019 of Rs 3599 each, total rs 7198 as we were travelling to Indonesia . The mentioned pack includes unlimited incoming calls, 250 min outgoing free local and to India and 100 sms free with 3GB free data. We were able to receive incoming calls and use data but unable to do outgoing calls. We had called customer care no of times and every time they asked us to either do some setting or restart our phone, even...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — data network issue complaint no - 90234761

 Anumalhotra on May 20, 2019
Hi Team,

I am writing this complain to let you know about my issue as I am facing terrible network issue from last 30 days and I am tired of calling Airtel customer care to solve my problem but they are unable or resolve the same even after escilating my complains to technical team everytime. I have also change to new sim still getting the same network issue with my data.

I have asked for port also but no response from them also. This is not the way you should treat your customer with 13 years of association with airtel.

I am highly disappointed with...
Complaint comments  Read comments Complaint category Internet Services

Airtel — postpaid bill showing international roaming data charges due to network latching in border area

 Trivedi Ankur on May 20, 2019
Recently I visited a remote place in Arunachal Pradesh due to service exigency. I did not cross international border but I did travelled in the Indian area adjacent to the Bhutan border. To my shear surprise my postpaid bill reflected international roaming charges for about 30mins of data usage amounting to around 550 rupees. Being in India why should I pay for international roaming when I have not crossed the border. When contacted Airtel customer care told that I have to pay. It's surprising being in India why should I pay for international roaming when I have not crossed the border....
Complaint comments  Read comments Complaint category Internet Services

Airtel — no data since six days

 Riyaz Ahmed Saboor on May 20, 2019
Airtel is not able to fix a simple service issue which i raised almost a month back and now i don't have mobile data on my phone for the past six days!
This is causing huge inconvenience to me and airtel does not feel in a mood to fix the problem.
There only repeated solution is that they will call me within 24 hours to fix the problem. And then i never get a call from this so called technical team to fix this so called technical glitch.
How much longer should i wait for a rectification and what should i do if the problem is not fixed....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel digital tv connection problem not getting recertified for 2 weeks

 Subhaeep on May 20, 2019
I have made complaint about my connection on 04.05.2019 but they have forcefully priced my complaint on 05.05.2019 which i was unaware. When i called up again on 12.05.2019 they registered a fresh complaint and till now it's not attendedbh any service engineer. Everyday their customer service executive makes false promises about resolving my connection problem. I have already paid money for my package and i am not getting service for 15 days till now. My customer id [protected]. Airtel digital tv people are cheating....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — my mobile network is not activated in china

 srinivas vass on May 20, 2019
I have activate international roaming pack of 3999. But i am not anle to use it. It is urgent i need to make calls from china. Please reaolve this as soon as possible. I have my co.pany calls attached to this number. Also has my networks and social media is activated using this number.

Please make sure I am.able to use my airtel sim. It is post paid and I hoped it should work as I subscribe to the pack of 3999....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — reactivate my number

 Soumya Prakash Rout on May 20, 2019
Hello airtel,

Can you please re-activte my number? I recharged it somedays ago but i don't know why is it still not activated? As i am outside the country for a while can i please be re-activated.

Date: experienced it today
Number: starts with 814*76
Situation: i am outside india and would need the sim activated as my indian bank is connected with it. Unable to make any transactions. Please help me and activate my number.
Resolution: i wan't let know that the sim will be de-activated, else i would have taken preventive measures. Please activate...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — activation of international roaming without consumer consent

 cdb123 on May 20, 2019
During my recent international travel observed my phone received whatsup msg, immediately switched off the data. But at the end of month when received bill of rs. 1200 against regular rs. 350, upon checking was confirmed by airtel that "international roaming was activated without my consent" in the name of pre-activated service. I have traveled to other country two months back, then never happened, but now they are saying it is as per policy. I requested them to share the policy document, for which they are being very un-cooperative and rude. After several email exchange and phone calls, they still...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — volte issues on my sim

 Anubhab Nayak on May 20, 2019
Hey team, back when airtel volte services started rolling out in my region (Odisha, bhubaneswar), i was able to use volte services. From a few months volte isn't coming on my sim. My father and my friend uses airtel and they've volte enabled on their sim. I've a jio sim too and it works flawlessly.

P. S. No network issues or calling issues, it's just that volte service isn't coming. I was a member of the beta roll out and one of the first members to get volte.

Region: odisha, bhubaneswar, old town area
4g sim: yes
Number: [protected]
Email: anubhab....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — the same problem issue I faced now

 Sameet Shaikh on May 19, 2019
I recharged my account with 199/- rs offer discount of rs.50/- which i paid 149/- actual amount but it shows me error. The msg arrived showing online recharge txn id and my bank bal has been deducted of Rs. 149/-. Please look in my matter. And Response as soon as possible.
Best Regards,
Sameet Shaikh...
Complaint comments  Read comments Complaint category Internet Services

Airtel — internet connectivity issues

 ganesh kumar Kannan on May 19, 2019
Please see the attachment and explain it....
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel Digital TV — not resolved the problem against complaint no. 89074826 since last 7 days

 ldsahoo79 on May 19, 2019
Airtel digital tv shows error code b001 the complain was filed on 13th may 2019 through customer care and get the complain code 89074826 but after that no response and communication received. Every day their customer executives are committed that within 48 hours the problem will be solved. But every day deducting the rental charges. What is the sol...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — sim card frc

 Levin Kuruvila on May 19, 2019
I brought an airtel sim card a few days ago and i did my first recharge for it right away. But even afte 4 days, i have not recieved my recharge of 1.5 gb per day. I guess its a problem with frc. Please resolve my issue. My simcard number is [protected]. My alternate number is [protected]. Please get this done as fast as you can... I have importent things in the coming days and i need my sim card fixed. Thankyou......
Complaint comments  Read comments Complaint category Internet Services

Airtel — loop mobile how to get an old loop mobile number back

 owais4321 on May 19, 2019
I had this loop number around 6 years . I had linked this number to my aadhar card . I would like to get this number back. This number is not taken up by anyone, and the number is unreachable. I would like to get this number back. As you know loop mobile is no longer in existence and it is acquired by airtel. I would be glad if airtel could arrange the same number for me. I am ready to give all my documents for the same...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — set top box charges

 Dev1685 on May 19, 2019
SET-TOP BOX CHARGES
CUSTOMER ID: [protected]

MY AIRTEL DTH SET-TOP BOX STOPPED WORKING SUDDENLY. THE COMPLAINT LODGED WITH CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE SERVICE ENGINEER FROM AIRTEL CALL ME BY THIS NUMBER [protected] AND SUGGESTED TO BUY NEW ONE OR SECOND HAND. HE MENTIONED CHARGES OF 350/- FOR SECOND HAND AND 1650/- Rs WITH 6 MONTHS WARRANTY.

I WANT AIRTEL TO CLARIFY THE FOLLOWING STATEMENTS MADE BUY YOUR EMPLOYEES (CUSTOMER CARE/SERVICE ENGINEER/AREA MANAGER etc):

1. How does AIRTEL have the ownership of set-top box after charging...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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