[Resolved]  Airtel — Billing issue with airtel postpaid

Address:

Bangalore, Karnataka

Hi Team, I have started my Airtel Postpaid connection (Mobile No: [protected], Account No: [protected]) from 12th Sept 2014, earlier few months I was using prepaid connect (I did mobile portability from Vodafone prepaid to Airtel prepaid account) for the same number as mention above ([protected]) prior to that I was using Vodafone as my service provider since 2006 and it almost more than 7 years as prepaid connection. Issue: November 1, 2014 I have received sms from airtel as “Namaste! You have Rs.1170 due for payment on your old mobile No: [protected] (Account No: [protected]) immediately to resume service on your current airtel mobile” Concern: 1) I have not used postpaid mobile service connect prior to November 1, 2014 with Aitel. 2) I never used this mobile No: [protected](Account No: [protected]) I don’t know how come wrongly it got tagged to my account. 3) I am not owner of this mobile No: [protected](Account No: [protected]), not at all used by me then why should I have to pay the due & I am liable. 4) I would like to know more information about this mobile No: [protected](Account No: [protected])to validate/justify I am not used and without authorization it might be used my documents, Could you please provide me the copy of the documents (Address proof, Id proof and signature proof) submitted/used for account opening. 5) I have called multiple time to Airtel Customer Care to clarify about this number( [protected]) is not mine and not used by me, I needed more info about this but no one is providing information. 6) I have raised SR PO[protected], F[protected] and I have not got any update or resolution but it got closed saying it resolved. I don’t know what is going on with Customer care Service department. 7) Could you please restore/activate my account to make calls (Mobile No: [protected], Account No: [protected]) and resolve this issues as soon as possible. 8) Please let me know should I go for filling FIR for this because I don’t want to take risk it might be used illegal activities without my knowledge with unauthorized documents. Thanks, Sampath (Mobile No: [protected], Account No:[protected])