Airtel — Billing / Wrong Charges / Harassment

I am raising a complaint against Airtel AirFiber regarding incorrect billing and harassment calls.

In November, I installed Airtel AirFiber, but the service was not working properly. Within 2 days, I raised a complaint and requested cancellation through customer care. The executive confirmed that the cancellation request was registered.

Later, I received a call from the retention team offering a 1-month free trial. I clearly refused and informed them that the service was not working and I did not want to continue. However, they still activated the free trial.

After one month, the device was collected, and I assumed the connection was cancelled.

However, from March onwards, I started receiving bills for the same connection, which I have not used. I am also receiving repeated calls from the billing department demanding payment, causing harassment.

I request:
1. Immediate waiver of all incorrect charges
2. Closure of the connection with zero dues
3. Stop harassment calls immediately

This is a clear case of wrong billing despite cancellation request and non-usage.