Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
35583
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6999
down
2439

Phone:
Phone:
up
3569
down
1491
+91 11 4266 6500  [Head Office]
up
1547
down
796
+91 11 4666 6100  [Head Office]
up
886
down
615

Additional info
Customer satisfaction rating
27%
Complaints
35583
Pending
4569
Resolved
8432
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3607)

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Airtel Complaints & Reviews

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Airtel — case # 87236484 closed without resolution !

 Rajb1 on Oct 19, 2018
Hello Sir/Madam,

Greetings,

this mail is regarding case 87236484 which i have registered in the month of August, for which till date, i have neither received a nor issue has been resolved. i am following up on this case since beginning, by dialing call to Airtel CC, but each time i was getting assurance that, i will get a call back from concerned team and issue would be fixed.

But today, when again i gave a call, i was surprised to know that case # has been closed without resolution . this is very irresponsible way of dealing with concerns, with this...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — ported new sim not active

 Bharatbg1031@gmail.com on Oct 19, 2018
I ported airtel karnataka to airtel kerala. Yesterday i got message 10.56pm insert new sim and dial 59059. I did this and new sim is not getting activated. Im unable to dial the number.
It says not registered in network. Now its more than 13 hours im still waiting for this sim.

I tried several methods found in internet and nothing works. Nearest airtel store is 26kms far and this isso frustrating.

Bharatbgbharat@gmail.com...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — outgoing not happening

 Winnzie on Oct 19, 2018
I have recharged 3998 for 30 days international roaming on my airtel number [protected] for China. I am unable to make any outgoing calls till now nor can i call the airtel customer care.
What is the point of recharging so much when i cannot even make any outgoing calls which is equivalently important?
Requesting your kind action and resolution at the earliest...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — no response for new broadband connection request

 Mahimajain on Oct 19, 2018
I have placed request for installation of new broadband connection on 25th September 2018. Since I am an Airtel customer for more than 4 years, I preferred taking broadband connection from them. It has been almost a month since I have been following up on call center for installation of the connection. I am also in service industry and I know the importance of adherence to TAT. I have been Cally up several times on customer care numbers just to get more assurances that our team is looking into your complaint. I am surprised how much time it takes for a service provider like Airtel to install a broad...
Complaint comments  Read comments Complaint category Broadband

Airtel — call rate deductions are too much high

 Sudhir S Pawar on Oct 19, 2018
First complaint is whenever I ask for E-recharge at shop of RS 50/- TT I will get is of RS 39/- instead of 42/- RS.
Another complaint is of call rate before 2 months call rates was of RS 30paisa per minute but suddenly high call rates deductions are started which is 2-3 paisa for each second.
I want my normal call rate back.
Even after calling to customer care they are saying they dont have any call deduction history.
SIM number -[protected]
SIM operator - Airtel...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — cug sim not working

 Ronak Prateek on Oct 19, 2018
My CUG Sim is not getting detected on my S8 handset. It shows the network sign but it displays the message "Unable to connect. Try later". I have tried changing the SIM cards for the same number. but it is still not working. The sim is working in other phones but not in my phone. The slot 2 of my phone in which I am using my airtel cug is working fine because all other sims are detected and working in that same slot.

pls help urgently.

Ronak Prateek...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Airtel — recharge not effective for data pack of 179

 u_dave on Oct 19, 2018
I have done a recharge of rupees 179 on October 15, 2018.
My airtel prepaid sim number is [protected] & name is Umang Dave.

As per this plan, 1 GB Data / day is not available.

Every time I use internet, money get deducted from the main account of talktime amount.

PLEASE RESOLVE IT AS SOON AS POSSBILE.
Umang Dave,
[protected] umang.201078@gmail.com...
Complaint comments  Read comments Complaint category Products & Services

Airtel — too bad network & call drop & slow data speed.

 Tonmoy2017 on Oct 18, 2018
Dear,
I'm suffering of bad netwark. So I can't use my daily data plz provide better service. Otherwise I have to change my service provider. For this problem I have already completed so many time in past time but the result is 0. And naw it is last time I send you this message pls provide a better service. Otherwise I have to change my service provider

My address is
Ramkrishnagar, post office- Pradhannagar, ward no -47, old matigara road, near Siliguri police commissioner. Siliguri, West Bengal.

In my locality everyone faceing problem with the network...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — range and data speed or call problem

 Nathu Ram Acharya on Oct 18, 2018
Dear sir
Last 5 months your network is totely very bad 4g rang is very low and call drof and incoming call many time not connected. so lots of coustmet port out and many of just some time port out . many complaint but some result. if u solved this i stay another i will port out.
i love airtel, but my problem is very big .

if u plant a new network tower i give u land.

aasa karta hu ki aap jald hi katvai karenge, mujhe intjar rahega...
Complaint comments  Read comments Complaint category Family & Relationships

Airtel — false bill charged after port out.

 swapnilkadam11 on Oct 18, 2018
I ported out of airtel due to consistent bad network for 2 months and repeated complaints. Now after paying all dues and bills ported out to vodafone. They are poking me to pay bill of 479 and also they have stopped my outgoing services.
They are charging for the service i haven't used.
Please give a justice to this complaint.
My email is swapnil1151991@gmail.com...
Complaint comments  Read comments [3]Complaint category Telecommunications

Airtel — auto debit without my knowledge

 RameshAV on Oct 18, 2018
Hi my credit card last two month auto paid for www.airtel.pgsi www.airtel.in in this transaction title. But I have not used for this category app and any other. Without informing me money is taken. Please refund this amount with interest and stop this service.
My email id.avr180040@gmail.com.
Pls share your direct contact no so that I can provide my mobile number.
Thanks...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — upi transfer [Resolved]

 naniaravind81@gmail.com on Oct 18, 2018
Hi sir, i have done a upi transfer on[protected], where the money has debited from my airtel payments bank account but not credited to the beneficiary account. I called to airtel customer service and wrote emails to their official mail id [case: 2524454] till now the amount was not credited to receiver's bank or not even reversed back into my airtel payments bank account. Please help me...
Complaint comments  Read comments Complaint category Banks

Airtel — charging money for sim swap in airtel office near station road dharwad

 Joseph Alphonso on Oct 18, 2018
Employee here are cheating customer by charging for sim upgrade to 4g/ sim swap as it is clearly mentioned it's free for existing customers. And they say they don't have prepaid sim card and only post paid coz dey can make money. Kindly take some action else i have to take some other way to handle these #. And they are making fool of elder people as they don't have much idea about mobile they end up paying money... My contact no. [protected]...
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Airtel — about my incoming and outgoing calls

 sandhyach on Oct 18, 2018
Sir,
I am getting suddenly outgoing cals are not available on this number. How can i solve this... I need very urgently.. Please update me soon sir... Incoming and outgoing cals are not available on my number.. Please verify as soon as possible.. It suddenly stopped.. Please let me know the information..
I kindly request u to check and do this problem...
Thanking you...
Complaint comments  Read comments [5]Complaint category Electronics & Appliances

Airtel — harassment even after timely payment

 Vik_VK on Oct 18, 2018
For past three months despite timely payment of the airtel mobile bill, i have been harassed by airtel with sms, calls asking for payment. I have shared proofs to their appellate, nodal officer who send in their apology but don't correct their system. Their contact centre accepts that their system is not efficient to track actual status!
I want airtel to ensure they stop harassing a loyal customer who settles payments every 15th of the month when the due date is 21st of the month. Also to apologize for this monthly harassment and assure this will not happen ever again. A customer should...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — airtel people offering broadband services but after made payment (rs 2474) no response

 Surendradv6 on Oct 18, 2018
Airtel people offering broadband services but after made payment (Rs 2474) no response even after so many followups (Name: shekar contact no: [protected]). Tried to raise a complaint to airtel[protected] but call executive saying that we are transferring your call to supervisor but they are disconnecting my calls. I tried more than 10 times and wasted 3hrs + time. After taking my details along with caf no when i say call is about complaint they are continuously disconnecting my calls. I made payment on 6th oct 2018 but today date is 18th oct 2018. As their rules and info executive (Shekar) given...
Complaint comments  Read comments Complaint category Broadband

Airtel — airtel is unable to relocate the connection and not providing refund

 Himanshu Tandon on Oct 18, 2018
Hello team,

I raised a relocation request of my airtel fixed/broadband connection on date oct 13, 2018 from pune to zirakpur. The service request number is[protected]. Two days ago, i got a call that the new address is not feasible for airtel connection. So, i raised a disconnection + refund request. The representative on the call took the disconnection request but he was unsure about the refund.

From yesterday, i called airtel customer care multiple times, but still don't have any clear answer.

Due to incapability of airtel of not providing the connection,...
Complaint comments  Read comments [1]Complaint category Broadband

Airtel — hd digital tv

 DocAgaman on Oct 18, 2018
My airtel digital tv customer care id is [protected] & my registered mobile number is [protected]. The name of connection holder is mr. Ashutosh mandal. I had standars set top box and after warranty period is over the box was damaged so i complained about that on airtel customer care. They assured me to replace my box with rs 350/- within 24 hours. The technician came with an hd box (Not standard box). I further complained that i was told standard box will be exchanged. But they told me about insufficient storage of standard box. So i took the hd box with rs 599/-. As per airtel company for the...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — money was debited from my account but not credited to beneficiary

 debtanu96 on Oct 17, 2018
On 15th oct'18 i transferred 5000 rupees from my airtel payments bank account to others beneficiary vpa (Virtual payments address) via upi on my airtel app.
But money was debited from my airtel account but not credited to beneficiary. I complain to airtel payments bank but still now they don't help me for this problem. So i am totally hopeless for thios such of cases thats why i need your help.
My airtel payments bank account no - [protected]
Transaction id - [protected]
Amount - 5000
Date -15/10/2018...
Complaint comments  Read comments Complaint category Banks

Airtel — airtel port out request - unique porting code - cam99431 (phone no : 9004358240)

 Nimit Kalsi on Oct 17, 2018
This refers to the above subject, for six months i have been requesting porting but i am being harassed for the past six months and they are not approving porting request on one frivolous reason or the other, the following points are worth noting

1) only clerical level people are attending and calling day and night for flimsy talks, rather than focusing on doing their job, on being asked about the relevant thing they do no have any clue on how the process operates, neither are they willing to listen
2) to our surprise they do not even seem to know the name of their superiors...
Complaint comments  Read comments Complaint category Mobile Service Providers

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