Airtel Complaints & Reviews

Dear [Airtel Customer Support / Sir/Madam],

I am writing to express my concern regarding a recent issue I experienced with my Airtel account.

I had purchased a prepaid plan worth ₹4000 with one-year validity. However, I accidentally initiated a postpaid conversion through the Airtel app. Following this, I received a call from customer care confirming the conversion, during which I was informed that my existing...

Services on my phone number [protected] were suddenly stopped. I contacted nearby retailer he swapped old card for same phone number, but the services did not get activated even after two days. then I visited nearby airtel store. there executive did same, she swapped card and provided new one but again it has been three days and services on my phone number [protected] are still not activated. I am regularly receiving flash message that "The...

Despite daily complaint technician has not visited for past 10 days...

Dear Sir,
I am writing to formally lodge a complaint regarding the continued non-availability of incoming calls on my Airtel mobile number [protected], despite having recharged it for two months’ validity.

I have reached out to Airtel customer care multiple times regarding this issue, but unfortunately, it remains unresolved. At one point, I was advised to visit the Airtel service centre to update my KYC. Upon...

Hi sir i just made a duplicate payment on my Airtel number. I need a refund for that.
UPI transaction id :[protected]
Operator ref no : 13660501
Order id[protected]
Date and time 28 Jul 2025, 2:44 AM.
And in my area 5G not working i can get 5G single but can't get 5G speed even when i have proper plan....

I had requested Wi-Fi shifting on 22/7/2025 at 10:00am. today it is 26/7/2025 7:00 pm till now nobody has came to resolve my request. I had called to customer care at around 15 times they are telling to wait as they have escalated the matter. pls look into the matter as the matter is still pending. Also want compensation for my harassments. Complaint no:[protected]...

I am formally complaining about the airtel customer services which is so pathetic.

Even the senior managers and the escalations department Muskan from senior team is of no use. Its been 12 days I have been getting a push back and no resolution was provided.

On 13th April, I purchased a quarterly plan from airtel website where I did a part payment of 1000 for 3 months plan then I have been advised to pay remaining...

I have been facing frequent disconnection issues with my Airtel broadband connection for the past several days. Despite multiple calls and follow-ups with customer care, no proper support or resolution has been provided. This has caused major disruptions in my work and daily use.

I have clearly requested the customer service team to resolve the issue or cancel the plan and refund my money, but there has been no serious action...

1. Xsafe cameras went to off mode due to change of wifi password by Airtel wifi team
2. Wifi Team told me that Xsafe team to be called to change the password in cameras [Active defence]
3. Accordingly I called the Xsafe team and lodged a complaint on July 3, 2025
4. Till now no one turned up to rectify the issue.
5. every day I used to call Xsafe team, they say that our technician will visit and rectify
6....

Hi, I have a Airtel broadband network setup at my house. The broadband Id is [protected]. The broadband is not work since yesterday (12/07/2025) evening. I have raised a complaint and the reference number is [protected]. It was raised yesterday evening around 18:41 IST. I was asked about a timeslot for the technician visit by 09.30 am to 10.30 am next day (13/07/2024). But I have still not seen any one visiting to provide a fix. I have escalated...

This email pertains to Service Request SR[protected], raised on 8th July 2025 regarding a severe internet speed disruption on my Airtel Fiber connection. Despite three technician visits between 8th–10th July, the issue remains unresolved. Each technician executed the same set of ineffective steps — router resets, band resets — accompanied by the typical hollow reassurance: “It will be fine within an hour.” Nothing changed.

On 10th July, technician Ramesh informed me for the first time that my so-called “unlimited” plan is secretly capped at 3500 GB, and that speed will only be restored with the next billing cycle. This detail was deliberately concealed — no alerts, no prior notifications, no clarity from customer care.

To make matters worse, when I called customer care immediately after the technician’s visit, your agent — completely unaware of the situation — responded by parroting the same generic line: “No worries sir, I’ll arrange another technician visit.”

Let me be clear: I rely on high-speed internet for my business operations. Because of your failure to disclose the cap and your team’s poor coordination, I suffered a financial loss of ₹1.8 lakh, directly tied to a time-sensitive business deal collapse caused by the speed drop.

Your service has demonstrated:

A complete lack of transparency about data restrictions in so-called “unlimited” plans
Contradictory responses between technicians and customer support
No proactive alert system to warn about data exhaustion
Gross negligence toward business-critical internet usage
I demand the following actions without delay:

Immediate restoration of internet speed
Written clarification on Airtel’s data policy for Fiber connections
Formal apology for the inconvenience, misinformation, and repeated failures
Compensation of ₹1.8 lakh for the documented business loss
Failure to resolve this within three business days will lead me to initiate legal action and escalate the issue through consumer grievance forums, social media, and regulatory bodies. You cannot advertise one thing and deliver another behind smoke and mirrors.

Get it resolved. Get it right. Or be prepared to face consequences.

Sincerely,
Tushar
Registered Airtel Customer
Mobile: [protected]
Complaint Reference: SR[protected]

I've paid the amount of 285, this morning as my past recharge expired but when I switched on the tv the services were not working and it was showing that the recharge has to be done in to operate the services.
The DTH recharge paid but services are not working....

I am writing to bring to your attention an erroneous payment that was made towards my broadband service associated with Account No. [protected] and DSL No.[protected].
The payment was made on 04-July-2025, and upon reviewing my transaction records, I realized that the amount was either incorrectly charged or paid in error. I kindly request you to review this matter and arrange for a reimbursement of the wrongly paid amount at the...

"Airtel Broadband Shift = Airtel Big Delay: Engineer Ghosted, Service Busted!

I have a airtel broadband shift connection request with SR no.[protected] made on 2nd July with scheduled appointment on 5th July 5 P.m, On 5th July morning around 11.30 am, a technician called and assured he will assign a engineer to complete the request. Around 4.30 P.m, the engineer got ghosted and recieved a message that the shift connection request...

I am extremely disappointed with Airtel's customer service. I raised refund requests for two of my mobile numbers ([protected] and [protected]) after I was forced to recharge ₹4000 due to a sudden change in their roaming policy.

Despite raising proper complaints:

Request ID[protected]closed on 27 May)

Request ID[protected]closed on 30 May)
both were closed without any...

I am writing to lodge a formal complaint against Airtel DTH regarding the unresolved issue of setup box collection and refund processing.

Account Number: [protected]-001

Ticket Number (if available):[protected]

Date of Disconnection: 20th June 2025

Refund Amount: ₹102.73

Mobile Number: [protected]

I disconnected my Airtel DTH service on 20th June 2025...

I am writing to raise a complaint regarding a recharge of ₹249 that I successfully paid for yesterday via UPI (Reference No:[protected]. Despite the payment going through, the recharge has not been activated on my number.

I attempted to reach your customer support multiple times both yesterday and this morning, but your process is extremely frustrating and unhelpful. I have already wasted over two hours trying to connect...

Pl refer to my primary airtel postpaid mob no [protected] and secondary mob no [protected]
I am requestin Airtel customar care repeatedly for last one month but instead taking my request they r offering me new plans and have refused to remove my secondary number
I tried portability but I am not getting UPC no with the answer that there is a contract with service provider
I am having primary No for 15 years and sec no for...

I recharge from phone pe on my number and the recharge plan was successful but the recharge plan was not available on my number and my money was deducted...

Respected Sir/Madam,

We are regular Airtel users from Village - Athkoni, PO+PS - Hiramma, District - Sheohar, and have been using Airtel services for the last 8–10 years. Recently, a new tower was installed in our area, but since then, the network is not working properly.

The signal often disappears for 30–40 minutes at a time, which is causing serious inconvenience. It is affecting:

Mobile...