Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 28%
Submit a Complaint
38052
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
6101
down
2189

Phone:
Phone:
up
3103
down
1278
+91 11 4266 6500  [Head Office]
up
1323
down
698
+91 11 4666 6100  [Head Office]
up
759
down
524

Additional info
Customer satisfaction rating
28%
Complaints
38052
Pending
6389
Resolved
8833
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (3325)

Airtel Complaints & Reviews

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Airtel — abuse by customer

 Ankit Watshil on Apr 22, 2018
There are two different number who is used by your officer to call to me and abused me. The number is as [protected]and[protected]. This show that how Airtel is well-known reputed company.these type of attitude by your customers service provider is really very bed towards people. This may harm the Airtel company. You have to takes straight /strong action towards these spoil customer excitutive...
Complaint comments  Read comments Complaint category Society & Culture

Airtel — porting number to airtel (9930375604)

 Kt Nagaraju on Apr 22, 2018
Sir/madam,

I have recently porting done from vodafone to airtel. After successfully porting to airtel, i have recharge done with rs 399 pack which clearly showing in airtel money app is unlimited local/std for 84days. Today morning i. E after 3days it was showing offer expires today. After contacting in airtel money app through chatting these people are not aware of even this pack. How it is showing best offers for you in airtel money app after recharge it is showing different period and different pack.

Kindly ensure that pack will be continue for 84 days....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel dth connection problem

 madhusukul2011 on Apr 22, 2018
I have raised a complaint with airtel for my dth - [protected] on 17th april 2018 because there was no connection since 17th evening after a wind storm.
An engineer named keshav came on 18th late afternoon and he said he has fixed it. If there's an issue again he asked to call him back and he will re-install it for rs. 250. It seems he was an installation and engineer and airtel sent him for repair. His number is - [protected].

Then back in two days, the problem came back and we are facing disturbance in the signal. I raised a complaint yesterday again with airtel that is on...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — no internet access

 Parikshana Mathur on Apr 22, 2018
I have already registered my complaint for limited internet access on my prepaid 4g connection and followed the instructions given by the service executive to get proper coverage and internet access but still facing the same issue from past 10 days. I have airtel 4g with data plan of rs 399. Kindly resolve the issue as soon as possible. Access to internet very much required....
Complaint comments  Read comments Complaint category Internet Services

Airtel — unable to use internet from last 7 days

 Vachespati Vashisth on Apr 22, 2018
Hello,

It looks like that airtel has chosen
Me to be a lucky customer of not providing the services properly. I have written 5 emails within a week for the same internet issue. I am not able to use internet for a very long time. J have written emails to almost all the departments but noone has reverted till date. Can anybody sitting there explain me why am i not able to use internet? And how long does it take to fix an issue? It's torturous.

Regards
Vachespati vashisth...
Complaint comments  Read comments Complaint category Internet Services

Airtel — activation of services on own

 Knn on Apr 22, 2018
I never activated services of game arena yet time to time money is being snatched from my number.
This is a shameful act from such a big name. This has happened thrice.
Today rs 35 got deducted from my number. I want the pack to be deactivated and my money to return back.
Its my kindness that i am not asking for all the past debits that had taken place from my number.
I want u all to take a serious look over it as a company's name is remembered by the services it provides and if this is the kind of service the company is providing then the day is not far that people will...
Complaint comments  Read comments Complaint category Products & Services

Airtel — not able to recharge my airtel no9461262314

 mukesh.vaishnav90 on Apr 22, 2018
I am facing issue my mobile number [protected] during recharge. This number was change from postpaid to prepaid on 12th april 2018. I have started facing this issue for 10 days now. Earlier i was able to recharge my number.

1. Unable to recharge from airtel wallet. Message that i get is ‘invalid mobile number, please enter valid mobile number’. It is working fine with other airtel number.

2. Unable to recharge for internet, paytm and other modes. It give message unsuccessful transaction. This is happening only with my mobile number ([protected]), it is working fine...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — wrong recharge benefit because of wrong information displayed on dialling *121*51# [Resolved]

 arun0848 on Apr 22, 2018
On 21april 2018, i checked tariff plan for reducing call rate to united states. I checked that on my number [protected] by dialling *121*51#, then reply to 3->2->4, and it showed rc28 for making call rate rs1.99/m to usa and canada. But when i recharged with rs28, wrong plan got activated. And airtel is denying that it's system is showing wrong information on dialling it's patent ussd code that is mentioned above.

Money suckers. They won't refund my money back.

Regards
Abinash kumar
Mob [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — no access to all inclusive package I paid for

 Sangeeta Mondal on Apr 22, 2018
Dear all,

I am writing this in regards to my airtel digital tv (Consumer id - [protected] registered under my father's name) recharge of inr 5800.00 approx. On 08th jan18. Before making this transaction i spoke with an agent who advised that i can choose this particular recharge and it will be valid for an year which means that this is one time payment and don't have pay anything apart from this until the validity expires (Validity is for 1 year from the date of recharge). He also advised that this is an all-inclusive package and i will have access to all possible channels exist in...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — unable to port from aircel to airtel [Resolved]

 Gunasekhar V on Apr 22, 2018
I want to port my aircel number [protected] to airtel. I did it twice already but the porting is not successful. Can you please look into this problem or atleast let us know the reason for the porting failure so that i can atleast port into some other network. I have been checking the mnp porting status constantly but all i get there is your request is not even initiated yet. It has been nearly one month and the porting is not even started. Please respond to this asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — problem regarding the recharge to number 8971569772

 Reddy Gunda on Apr 22, 2018
I have recharged the mobile number [protected] from my airtel app. But recharge is not done and also cash back also not added in the valley. This is the first time i have recharged from airtel app. Could you please resolve this issue asap.
I tried to call customer care number 121 & 198, but no use. The customer care is very pathetic and you guys are making your service from bad to worse. If the same thing continue i guess ine day airtel will not exists in india. Be responsive to customers, then only you will stay in thid domain....
Complaint comments  Read comments Complaint category Other

Airtel — wrong recharge benefit

 Shubhank Kulshreshtha on Apr 22, 2018
I did a recharge today for a particular pack including 1gb/day and unlimited calls txn id[protected] but received wrong benefits. Pls help so that i receive the recharge which i should get.
The date is 22/07/2018 at 2:00 p. M approx. And i am very much annoyed about the company. Pls resolve it so that i can get benfit otherwise i will file a court case....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not refunding my amount for unsuccessful recharge

 Manvi Taneja on Apr 22, 2018
I did a recharge of rs 399 on my airtel number from my airtel app on 17th of april but the recharge was unsuccessful, i did not receive the services but my account was debited with the amount. Since then i have contacted their customer care multiple times via phone and email but for no use. When you call them they tell you to call some other number or email and when you do that, they don't even reply. This has happened to me once before and i never got the refund for that too....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — two sim card with same mobile number

 Kamal@1967 on Apr 22, 2018
Please be informed that i have purchased a sim card on my wife name from ak communication, mahavir enclave, new delhi on 21.04.2018. As informed by shopkeeper it will be activated in 30 minutes, i have saved the airtel number to check it's activation and found that the number is already activated to other person.
When checked with customer care it was found that sim is already activated since 08.04.2018 with other name.
It is requested to investigate the issue, how two sim card of same mobile number can be available for sale in market by airtel. It's a case of cheating with customer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — start services without permission ph.8527312270

 kartik zone on Apr 22, 2018
Started mobile services without permission and taken away all the mobile balance. On 12april2018. It is so bad attitude of airtel. I am an old man and i am very poor i recharged 100 rupees to my phone on thursday 12 april 2018 afternoon 12 pm and when i call to my daughter in evening who is admitted in hospital. I can't contact her. It is very bad. Pls solve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — port sim is not activated even after a month

 Mr White on Apr 22, 2018
On march 13th i ve applied for mnp from my aircel number to airtel but they have shown no response
Its not activating customer service replied to wait for some more time or visit store
I visited store they replaced with new sim and ask me switch on after 4 hours by the way its not working even after 4 days
They even called and referrals are over
They even visited home for confirmation long back but the sim is not activating so far
Poor response from airtel
Highly inconvenient for customers
There are other services who take thier customers seriously...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel sim card not working 123

 Natan Saffer on Apr 22, 2018
I am a tourist here in india. So the story goes like this: i bought an airtel sim a week ago in pondicherry with the 90gb plan all pre paid. Its a week after and i still have no signal. 3 times i called each time i call the service center they tell me to try re inserting the sim and waiting 3-4 hours until it starts working. Feel like i have been ripped of and the sim will never get reception. Please help me...
Complaint comments  Read comments Complaint category Mobile Handsets

Airtel — not able to use my number since last 10 days

 shish.ashish on Apr 22, 2018
I have an airtel bihar number which was in postpaid plan. I requested to change it to prepaid. Prepaid is done on 10th april 2018, from that time till now i m not able to recharge it in any way. Airtel store people sent a mail to higher authorities but couldn't get resolved. Customer service suggest to go to airtel store but nothing happened. I m stuck with this sim. I need to recharge so that i can make call/messages. Airtel twitter service also say, it will be done in 2 days then 4days but nothing happened. Urgent resolution is required....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — upload speed problem

 arpanroy41 on Apr 22, 2018
I had launched a complain to airtel almost a month ago and then i mailed them too and then also contacted via telephone again but my problem with upload speed is not solved yet.
In a 4g enabled phone with a 4g connection i am getting almost 350kb/s upload speed in youtube which is horrible. My pincode is 700124 and this is a 4g covered area and airtel's open network program also shows this area as a 4g covered area.in my house i am getting this slow upload speed where my download speed is upto 4mb/s and when i told these to airtel they said it is a issue with indoor connection. Airtel said...
Complaint comments  Read comments Complaint category Internet Services

Airtel — zero network for 3 days in my area

 Mehul2000 on Apr 21, 2018
Airtel network is deteriorating day by day. Out of 24 hrs, i have to keep searching and registering for the network for atleast 12hrs. Due to this i have missed immensely important calls. I have suffered a huge loss due to the poor network facility. There is zero network. I had made a complaint earlier but you guys paid no heed. There is absolutely no network on my airtel sim, therefore i cannot even call the customer care/ support.
Whenever i am at my home (Sector 77, noida) there is no network. As soon as i get out of my apartments there is full network.
I have been using the same...
Complaint comments  Read comments Complaint category Mobile Service Providers

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