Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 29%
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Airtel Customer Care

Bharti Airtel Ltd.

20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore District
India - 560078

Customer Care Phone Numbers and Contacts


+91 11 4266 6500  [Head Office]
+91 11 4666 6100  [Head Office]

Additional info
Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

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Airtel Complaints & Reviews

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Airtel — bill issue & staff not supported

 Insans on Jan 20, 2018
I called on customer care (121) by [protected] number reg. [protected] bill issue.
on this number bill has been generated approx Rs.22, 000/- for one month. we have taken a plan on Rs.149/-.
I talked many times for correction in bill after that they have generated Rs.772/-

now also bill wrong generated & Staff is also not cooperative.
sumit kumar...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — debit freeze 1

 Bharathi Souji on Jan 20, 2018
On December 25th i had deposited cash of 8000 in my airtel account
Airtel payment bank has debit freezed my account in the name of suspicious transaction. When i called customer care 1st they asked me to send my aadhar card and pancard email wecare@airtel
I sent it immediately on 29 th of December. still now the problem is not clear

please help me...
Complaint comments  Read comments Complaint category Credit Cards

Airtel — pack 509 recharged twice

 srinidhi_k on Jan 20, 2018
Hi Team,

Recently on 09th Jan 2018 I recharged one of my prepaid number with 509 offer. Today I tried to recharge my mother's number with same 509 plan but the airtel website took the previous number by default and processed the recharge though it's already in the same pack since 09th Jan 2018.

Can you please cancel the latest transaction with ref no. 968915 and refund the amount.

Please do the helpful. Appreciate your quick response.

Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — cant able to use internet IN postpaid sim

 Vino 7 aron on Jan 20, 2018
Myself vinoth kumar, my airtel postpaid sim number is [protected].
Currently i am using 199rs plan(80mins, 300mb, 40mins roaming), today only changed the plan into 199rs (i.E 170mins, 200sms, 40mins roaming)
i wont add internet pack because i have unused data of previous month of 8.7gb
i call to customer care, they told u cant use internet because u won't add internet pack, only solution is activate separate pack or change plan to higher plan.
I tried to change the plan in that is showing only once you can change your plan...
But i am not interested to change...
Complaint comments  Read comments Complaint category Internet Services

Airtel — airtel sim suddenly not working

 Sanjana Bhattacharyya on Jan 20, 2018
My Airtel (Assam circle) was working fine in the morning when suddenly at around 7 am it lost signal and now it's showing 'Emergency Calls Only'. I've tried registering on network manually, not working. Used SIM on different phone which is also not working.

Customer Care representatives are saying I have to replace SIM paying 25 rupees with Aadhar card, address proof and all documents. I am travelling, I don't have all documents with me. I am also not in my home circle. It is a very difficult situation for me. Moreover, Aadhar linking to mobile deadline is 31st March. By deactivating...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — very bad network and call drop problem [Resolved]

 coolrk00 on Jan 20, 2018
What i do? I face call drop and poor Network again and again in last 2month and Airtel customer care executive does not solved my problem.
i have no solution for this Airtel is very bad network and only Airtel user face call drop problem and poor internet.
Can i change this network but this is not solution for this problem. In india billions of people using Airtel Network and face this problem. So Airtel Network company resolve this problem instantly. I hope my problem solve early...
I call airtel customer care executive but no one can solve and not give any properly answer...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — my no. got out of service

 NII: Nothing Is Impossible on Jan 20, 2018
Mene 15 ko 448 ka unlinked recharge karwaya no. Mera 3-4 mahine se chalu hai
Fir achanak 18 ko internet band ho gya... call bhee nhi jaa rahi thee...
Mera bank, paytm, WhatsApp, Instagram or YouTube...mtlv sab isse connect hai

Jab costumer car call kiya...
To koi bolta hai
No. Kbhee chalu hee nhi tha

Dukan p fingerprint k liye boley..
Wha aa raha hai... data not found

Fir call bolta hai...koi recharge nhi kiya

Mere paas har ek ka screen shot h..
Kbhee phone reset karna...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — service luz

 Krishana Saini on Jan 20, 2018
Airtel edd aate hai ki ye india ka sb se acha network hai but such to ye hain ki india ka sb se bura network hi yhi hai tbhi sb se jada complain aati hai 4 din ho gye complain to abhi tk kuch nhi huaa ek number hain na call aata hai na network aate hi na net chelta hai is se acha to phle reliance tha jisme 2g bhi 3g ki trha chalta tha
Or yha 4g - or na hi 3g kaam krta hai 448 ka recharge krane pr bhi buri service hai...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not getting call history

 Shiv2018 on Jan 19, 2018
I want my call history of december, 2017.
It is very urgent because i have deleted my call log of phone and i didnt save the phone number of the person that i need to talk.
I have already contact customer support they told me to send message to airtel which i have send but still i didnt recieve any call history.

Message which i send to airtel 3-5 times.

“eprebill email id” to 121 {format}

I sent it like this eprebill dec and then sent it to 121

Please send me call history of december 2017.
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — +918553902094 very low 4g speed

 Dev Bg on Jan 19, 2018
[protected]. I am receiving very very low 4g speed from airtel this is happening everywhere. If i am inside the house or inside any building the speed is very very very less but if i am outside the speed is fast. Does this mean that i have to go outside every time to browse my net on airtel 4g. Please give me a reply before i move to consumer court against you thanks by dev...
Complaint comments  Read comments Complaint category Internet Services

Airtel — inability to communicate with airtel customer service

 Lloyd B on Jan 19, 2018
Dear customer complaint department:

On 26 july 2017, i notifed airtel in writing and with a personal visit to their koramangala office in bangalore that i was leaving india for 2 years of travel.

I requested to deactivate my accounts effective 29july and put my and my wife mobile numbers into "safe custody" for use when we return.

I paid rs 600 each or a total of rs1, 200 by online transfer at that time, for this safe custody service covering 1 year.

I am now getting emails from airtel advising that i owe rs 2439/- past due on my account...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — faude case

 pramodsanjaysangtani on Jan 19, 2018
My hotspots no. Is [protected] it ws started at 18-09-17 its validity ws for 6 months 1gb/day ..i hv also recieved confirmation mail but the service has been stopped in between ..i called upon the costumer care i talked to "LOKESH VERMA " AIRTEL CUSTOMER CARE INDORE ws talking arrogantly and "WAS UNABLE TO SOLVE MY PROBLM AND HAVEN'T FORWRDED MY COMPLAINT" my another number is [protected]...
Complaint comments  Read comments Complaint category Internet Services

Airtel — no measurable steps from airtel in last 2 years

 Naveen Mani Tripathi on Jan 19, 2018
Dear team,
I am carrying 3 numbers of airtel. Several complaints have been done, what i get in revert.. Only a assurance. None of then technical employee ever visited my area only numerous calls received just to ask how r the services.
Hence, not paying the bill's until and unless services didn't get on the track. Numerous calls logs have been done from my side without my knowledge its been closed.
Neither i can able to talk properly nor able to receive calls using a 3g services but its worse than 2g.
Don't know what to do
Naveen mani tripathi

Complaint comments  Read comments Complaint category Insurance

Airtel — request for last 3 months call history

 ramkrishh on Jan 19, 2018
Hello sir/madam,

I am ram, i am using your airtel prepaid number last 6 years. I need last three months (November 2017, december 2017, january 2018) of incoming and outgoing call history for my number ([protected]). Please send me the details to the below mail. I hope well you team send me the details and its urgent, thanks for your understanding

Complaint comments  Read comments Complaint category Computers & Accessories

Airtel — open cheating at store

 Vivek_2397 on Jan 19, 2018
Date: 17.01.18
Airtel store, kharar branch, landran road, mohali.

The store do not give right information. Staffs make their own profit. Against the real pricing of airtel, every sim has a price that too with only higher packs.

I went there for porting my other state number. Beside giving me the right information, they displayed me the chart of the unlimited pack plans saying that those where the only frc that must be done for porting my number.

When i said, i just wanted the sim for mere call purpose. They dropped the price but that too with "a...
Complaint comments  Read comments Complaint category Telecommunications

Airtel — complaint for poor network in my home.

 Lajja Wati on Jan 19, 2018
Dear Sir,

I use Airtel sim for a very long time but from some months Airtel giving some network issue and I have compliant about my problem but they didn't resolve my network issue problem after some day I wasn't able to receive any incoming calls or messages from others and when I call to some person then sometime it's show no service on my phone I have tried lots of time complaint but non of airtel customer care executive were able to solve my problem...

Contect No-[protected](Postpaid)
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — billing issue regarding mobile no.7755924165

 Pradip Laigude on Jan 19, 2018
Dear sir / Madam,

My self Pradip Ramdas Laigude Having your postpaid connection [protected].
I raised already many complaints regarding billing issue from 20.12.2017 to 11.01.2018 but till problem not solve by india's no.1 company .My humble request you to following the problem solve at earliest .

1 ) when i call the customer care they told me your Plan 349/- infimty plan plus additional discount Rs.50/- = Monlthy rental 299/- + Taxes & account no.[protected].

2) But your technical issue from last three month i have received the invoice account...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — airtel videpindw

 nadhiya m on Jan 19, 2018
Airtel — videopindw

I got a message today that videopindw service has been activated @ rs 5.0 for 1day (S). Service will be renewed after validity expiry. To use, click (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I didn't even opt for this then why this has happened to me?
I deactivated the service sent stop sms to deactivate. I need My money back....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — I am complaining for slow speed of 4g airtel

 Kewal Sahi on Jan 19, 2018
I have recharged with rs 448 and i was able to use 1 gb /day for one month but after that my network is speed is like a 2g. When i check in network status in open network, it shows okay. What the hell is wrong with the airtel sim.
I am missing everyday 1g/day.
Please fix it fast, or i have to get another sim.
Just fix this problem very fast, i am not able use my data plan at all...
Complaint comments  Read comments Complaint category Internet Services

Airtel — billed amount, rude behavior, did not help me to port or change postpaid to prepaid.

 sachi51 on Jan 19, 2018

I have gone twice to the airtel help centre in saltlake, kolkata. I had gone first on october, they didnt help me with the request, were rude and continued to charge postpaid money, sent bill though i wasnt using, they removed by network after a month, continued to charge the bill amount.

Yesterday, i received a call from the customer care and i was asked to pay 520 rs to continue using the number. This is fraud... Unnecessarily charging as they kknew, i would leave airtel. Now, i am bound to pay full bill in order to use the number.

My airterl...
Complaint comments  Read comments Complaint category Other

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