Airtel Customer Care
Bharti Airtel Ltd.
Customer satisfaction rating: 25%
Submit a Complaint
38909
COMPLAINTS

Airtel Customer Care

Bharti Airtel Ltd.

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Address
20, Sarakki Main Road, JP Nagar 1st Phase
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
7518
down
2652

Phone:
Phone:
up
3883
down
1618
+91 11 4266 6500  [Head Office]
up
1716
down
872
+91 11 4666 6100  [Head Office]
up
957
down
683

Additional info
Customer satisfaction rating
25%
Complaints
38909
Pending
4417
Resolved
8587
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 am
Tue12:00 am - 12:00 am
Wed12:00 am - 12:00 am
Thu12:00 am - 12:00 am
Fri12:00 am - 12:00 am
Sat12:00 am - 12:00 am
Sun12:00 am - 12:00 am

Airtel related photos (4128)

Airtel Complaints & Reviews

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Airtel — airtel prepaid recharge is not reflecting

 bhushanamhfm on May 22, 2019
I have recharge my father prepaid mobile from icici net banking on 18-may-2019. Though recharge shown as successful & amount deducted from my bank account, but recharge not reflecting mobile no

Please check and do the needful asap.

Mobile no:[protected]

Recharge ref id:[protected]

Iam giving my details below if u have any question let me know

Mail id: bhushanam. [email protected]

Alternate no: [protected]

Thanks,
Naga...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — wrong plan activation

 krishna9033 on May 22, 2019
Sir, maine airtel dth pe 21 may 19 ko rs. 306 ka plan activavate karavaya. Fir maine 23 may 19 ke din 400 ka recharge kiya. Ab tak mera plan active nahi hua tha. Maine airtel care me call kiya to bataya gaya pahale recharge karavao, plan active ho jayega. Jab maine recharge kiya to purana plan chalu huaa aur chaneles bhi hd ki jagah normal ane lage.
Bahut bar care me call kiya lekin airtel ne call ka bhi charge kata vo bhi sirf option bataneka. Jis call par adhikari se bat bhi nahi hui....
Complaint comments  Read comments Complaint category TVs

Airtel — inadequate billing and unprofessional response

 carohit7489 on May 22, 2019
I have joined airtel through porting from idea on 15th jan 2019. At that time the sales repsentative of airtel brief me about the plan which will cost me at 249/ month. However when it comes to billing they charged 399 instead of 249 to me. When i called customer care they said there is no such plan of 249 and we can't help it. When i communicate with the airtel sales executive she respond "sir maine to 249 punch kia tha back hand team se galti hui hai ap store visit karlo main kuch nhi kar sakti" this seems to be very unprofessional to me....
Complaint comments  Read comments Complaint category Telecommunications

Airtel — airtel unable to recharge my prepaid number using myairtel app or airtel.in

 dk124k on May 22, 2019
I am unable to recharge my number using any of the online recharge modes like myairtel app or airtel.in or even using internet banking.
I een went to airtel store and they could not recharge for me as well.

I have registered complaint for this with the customer care but still no resolution.

Please help me asap

You can reach me at [email protected]
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — detailed postpaid bills of airtel

 Anjju on May 22, 2019
We are holding 9 postpaid sims of airtel. Last four months, we have not been receiving the bills either by mail or post, giving the total details, inspite of repeated reminders.

We want to know why is the delay. Because of this delay on the part of airtel, we are forced to pay late payment charges which is not at all acceptable to us.

Please take corrective action immediately.

Srinivasa chemical enterprises
Chennai.

Anjju sethi
General manager
Ph: [protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — it's coming no service

 Sowjanya Devi on May 22, 2019
I have recharged my number but also it's coming no service can u tell how to resolve it pls i have so many works with that sim pls and its coming only emergency calls and not connected to service and its also coming it's not airtel sim but my sim airtel only pls pls i will get important msgs from it pls pls solve the problem as soon as possible please please πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™πŸ™...
Complaint comments  Read comments Complaint category Other

Airtel — poor dth service

 Charuchandra on May 22, 2019
My airtel dth customer id no. Is [protected]. Since 3 months, i am not able to view the channels from my selected package. I have sent emails many times. The customer care executive sometimes calls me when i send complaint mails, but the issue remains the same. And if the customer wants to call back, then the answer is `number does not exist. On 20.05.2019, i selected my a-la-carte package and sent scanned qr code via channel no.998. Before selecting the channels, i had paid online rs.450. But till this date and time, i am not able to view the desired channels and old package is continued. This has...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — voice clarity is very poor

 Suraj4591 on May 22, 2019
Dear sir/madam,

I am facing issues in voice clarity and network issues for making calls and receiving calls for my mobile number [protected] in old rajinder nagar. Sometime it takea too much time to connect call. When i compare the call quality between jio and airtel, jio is far better than airtel.
Please don't compel me to change my network to jio. Do something as soon as possible.
Thank you...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — not able to receive any incoming call or messages

 Shreya Tolia on May 22, 2019
I am not able to receive any calls nor incoming messages. Outgoing call facility is working fine. I have complained thrice already. No solution has been provided.

Called 121 and 128 both, no solution provided and were not able to resolve.

I am working and this issue is creating huge hindrance in my work.

Will you be able to fix this issue asap or should i port to another service provider....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — regarding network problem in airtel connection

 Manindra Kumar Pandey on May 22, 2019
I have mobile connection of airtel company form last 8 yrs. We have network problem in my residing area as per mention below last 2 yrs. I have made several complaints regarding network and internet problems. But no one has try to resolve or attended.
Only they register complaints and when we take follow calls they try to convince us to give offers in our postpaid bills.
This has become routine of their work. Please look into matter and resolve my problems regarding internet and network issues of our residing area....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unfair late charges on bill payment

 sandeep74 on May 22, 2019
My last date to pay the bill is 21st of the month. Last couple of months i have paid the bill through citibank bharat bill pay on 19th of the month.in both cases they reported very conveniently that they have received the amount on 22nd of the month and charged late fee of rs 100 (+gst). When i confronted with their call center they said they will waiver the late charges without providing any explanation as to why they got the money on 22nd when the payment was done on 19th. Instead they said use airtel money as that will be faster. It seems that their systems are either inefficient or malfunctioning...
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — unauthorised activation of international roaming

 Swth1904 on May 22, 2019
Airtel is cheating long time customers and even their customer service is justifying the act without any consideration.

Sms are sent to unknown numbers without my knowledge through my number. Other customers also have raised the similar isssue.

These people are day light robbers to charge 999 every second day without my request for roaming. They also say otherwise they will charge 49000 for the unknown utilisation of data from my number.

The customer service assures a call back in 24 hrs since last 4 days - but they dont do so....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Airtel — recharge problem

 Pavan Tepan on May 22, 2019
Marae airtel dth connecthion us ka id [protected] or register mobil no [protected] he mene pehale chenal select kya the total 240 ka ammont ho rah tha to 240 ka recahrg karava ya bad dekha to us me z sinema nai tha to customer care me call kar ke mene z sinema or star sport add karavaya or us mene ne colors chenal ko remov karavaya to ab 270 recahr bata raha he or 270 ka karava ya bad me dekha to mene colors chanad ko airtel dth valo ne remove nai kya vo aa raha tha or star sport bhi nai aa raha he pehale aa raha tha to customar care me call kya to vo ab bol rah he ki add karana hoto ho sakata he...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — wrong and double recharge

 Pravinkumar SK on May 22, 2019
On 21/05 i was trying to recharge for 399 (84 days 1gb per day) but wrongly selected 349 (28 days 3gb). Transaction was no response after feeding otp tid[protected]. Again i done recharge within span of 5 mins thinking first not success of 399 success.
I got to know later both recharge success.
But i don’t want 349 plan. Please cancel it and activate 399 plan after current plan expiry....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Airtel — money deducted from my account but not recharge my airtel account

 bector on May 21, 2019
My name is ajay bector. On 21 may 2019 i recharge my airtel account 199 pack bearing phone number [protected]. It was discount of 50 rupees and thus 149 rupees deducted from my allahabad bank account but my airtel recharge of 149 rs. Not done successfully. I request you to please refund my 149 rupees in my allahabad bank account. Number [protected] and ifsc code alla0212712
Yours faithfully
Ajay bector...
Complaint comments  Read comments Complaint category Other

Airtel — amount theft by airtel

 tamilarasan5552 on May 21, 2019
Dear,
I have made airtel online recharge payment on 30th March 2019 for Rs 119 & Rs 100. Amount got deducted from HDFC bank and payment successfully

Airtel side they said money not reached them. I have not received any refund to my bank after that. This is scam by airtel.

I have attached the my HDFC bank statement . Bank statement Please do the need ful...
Complaint comments  Read comments Complaint category Banks

Airtel — volte services never activated on my sim

 Muralikrishna Mallapragada on May 21, 2019
Date of the incident - 18th april
Client number [protected]
Full description - volte services never work

Despite of thousand calls and thousand requests no one from airtel took the accountability or responsibility to assist on getting my concern resolved. Never expected such pathetic services. I have sent multiple emails to [email protected] Airtel.com and i have spoken to multiple supervisors, none could answer my question. Now they are asking me to pay the bill, when i asked why should i pay the full amount when they failed to provide me full services, no answer from anyone....
Complaint comments  Read comments Complaint category Mobile Service Providers

Airtel — poor survives

 harshi mudgal on May 21, 2019
I wish to complain about airtel digital TV that I purchased on April at gurgaon location.

I am complaining because airtel services are very poor and airtel cheat with their customer . To resolve this problem i'm frustrated since last 10 days

When I first learned of this problem, I contact airtel customer care for resolving my issue before 10 days ago at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because you do fails commitment with your customers.. At the time of sealing your product you commit good...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Airtel — airtel dth installation no response from airtel

 Deepak _Raorane1966 on May 21, 2019
My relocation request numbers 88213819 and 88979927

I am requesting for installation for last two weeks. I got the call from no. [protected] for service engineer visiting on sunday 11th may. I was waiting, calling but no response. I got call from mr. Shashi kumar ([protected]) promising again but no use. My request no 88979927 got closed without any intemation.
Again the new request on sunday 18th was raised. Same promise that the person will come. On monday, i got a call after going to office from no [protected]. Today tue 21st was the promise at morning 8.30. I took one day...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Airtel — stealing of validity from the consumers

 Suresh.m85 on May 21, 2019
I had a validity period of 3 days left in my mobile number and recharged with a validity pack of 28 days. So as a consumer i would expect a validity of 31 days but was only given 27 days. May i know who stole the 4 days of validity from my number. Since you have already stole the life time validity from my number which was offered by airtel at the time of purchasing the sim without any announcement i would like to clarify if there was any written or public addressing done on the issues already if not please take this as a kind reminder and resolve the issues as soon as possible....
Complaint comments  Read comments [6]Complaint category Mobile Service Providers

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