Airtel — Boadband Service not working since last 10 days

Address:

Kolkata, West Bengal

Dear Sir, We are very much distressed and feel cheated by the acts of your executive Mr. Soumen Gupta ([protected]) . As per the attached mail he had asked us to deposit Rs. 1146/- so that our Broadband connection at our no 40032713 could be restarted. We had asked for a disconnection in the Month of November 2014 and we had got a disconnection request from you regarding this on Nov 20th 2014. We did not have the outstanding amount of Rs. 1146/-, but in spite of this we paid this as we were assured by Mr. Soumen Gupta that the connection would be restarted with the new plan as mentioned in his mail which is attached herewith. But in spite of paying the amount on 7th of April 2015, the connection were not started. In fact Mr. Soumen Gupta told us on 8th of April that due to some technical fault it could not be started and it would be started within next 2 days. But since the more than 10 days have passed and nothing has been done. In fact Mr. Gupta has stopped attending to our calls. He is neither receiving our calls, not does he have the courtesy of calling back. We are very much surprised at this behavior of your marketing executive. In fact this kind of irresponsible behavior is earning a very bad name for your organization. We think that you would not like to risk your reputation as a dishonest organization as you are in service industry. Hoping this to be in order and looking forward to and immediate response from your end, Rgds Naresh Nahata Vishesh Peripherals [protected]/[protected] From: Visheshgroup [mailto:[protected]@gmail.com] Sent: Friday, April 10, 2015 4:53 PM To: Soumen Gupta (a_Soumen.[protected]@airtel.com) Subject: FW: AIRTEL BB CONNECTION ( A/C ID[protected] Importance: High Dear Mr. Gupta, We regret to inform you that the said Broadband connection at our place has not been started as yet in spite of our payment of Rs. 1146/- being made on 7th Of April 2015. We were assured by you on 8th of April that the connection would be restored within 2 days as some technical fault has taken place in our locality from where this connection would be provided. But we regret to inform you that in spite of all these assurances nothing has been done till now and we are yet to get the BB connection. As a result of this delay, we are incurring huge losses as we are not able to service lot of important documents on the net. We would once again request you to kindly get the connection installed immediately without any further delay. Rgds Naresh Nahata Vishesh Peripherals Kolkata From: Visheshgroup [mailto:[protected]@gmail.com] Sent: Wednesday, April 8, 2015 11:05 AM To: 'Soumen Gupta' Subject: RE: AIRTEL BB CONNECTION ( A/C ID[protected] Importance: High Dear Mr. Gupta, As per your mail we have already deposited Rs. 1146/- as payment in you’re a/c thru internet bank transfer. We have already got the confirmation mail regarding this from your end. But we are very sorry to state that our connection has not been started as yet. The BB service is not yet started again afresh. We would request you to kindly restart the service w.e.f today i.e.[protected] as per the new plan which you had stated in your mail. We would also request you to kindly start billing only when the connection services has been restored. Rgds Naresh Nahata Vishesh Peripherals Kolkata From: Soumen Gupta [mailto:a_Soumen.[protected]@airtel.com] Sent: Monday, March 23, 2015 3:20 PM To: [protected]@gmail.com Subject: AIRTEL BB CONNECTION ( A/C ID[protected] Dear Customer, As per our discussion in the last week of Feb-2015 I have offered you to keep your airtel bb connection in Rapid New Plus 1099 ul plan with 40 GB FUP & a Bandwidth of 8 Mbps. Also offered you a waiver of Rs.2700.00 on the outstanding amount against your Disconnection Request vide SR No[protected]. Your new plan has been activated now but your outstanding is not clear…Your current outstanding is Rs.3846.28 among which you are supposed to get a waiver of Rs.2700.00. So request you to pay Rs.1146.00 as soon as possible. Thanks n Regards, Soumen Gupta Customer Relationship Executive (Post-Sales Support)-WBO Circle +[protected] ====================================================== “If you light a lamp for someone, it will also brighten your own path”