[Resolved]  Airtel — Broadband Connection at New Thippasandra, Bangalore

Address:

Bangalore, Karnataka

Hi my name is Dilip Basu. I had requested for a Airtel Broadband connection on 25th June 2014. The executive, MR. Sudhakar contact number - [protected], got the registration done, took Rs 500 and gave a 3 days working day period to get the connection done. I had requested for 8 MBPS 60 GB plan. Till date he has not turned up for the connection to get fixed. When I call him, he gives thousand excuses for not getting his work done. Sometimes he says there is no availability though he had already checked the port availability the day he took the registration money. There are times when he doesn't answer my calls at all. Irritated, I had to call the Airtel customer care to check what is going on and when I provided them the TBLR number - 6836870 provided by Mr. Sudhakar, they said the TBLR doesn't exist !! I had no idea what to do next..After repeated calls, Mr Sudhakar finally agreed to come and fix the connection today(4th august 2014).He said he can get this done for 4MBPS and not 8 MBPS. However, as usual he didn't turn up and neither did he answer my call.

This, ideally is not expected from a reputed company like Airtel. I still don't understand why would a company like Airtel cheat their customers and that too in such a cheap way ! I hope this complaint of mine gets noticed and some strict action is taken against the executive. All I want is the connection I had requested for and that doesn't seem to be a very difficult request. If it is too difficult then please let the customers know in advance and don't cheat them this way. I hope its an eye opener !

My Contact number : [protected]
Address : 9th main road, #49 2nd Floor, New Thippasandra, Bangalore - 560075