[Resolved] Airtel — Broadband connection was not feasible, but still no refund done | |||
I applied for a new broadband connection with airtel towards the end of september 2016. A person from sjr telelinks came to my house and took rs 1200 in cash, saying that rs 200 is the charge towards the notary filing for rental agreement. He gave me a receipt of 1000. He informed that someone will come to my house for installation, but nobody came. I called the customer service and raised a complaint. They told me that there is no feasibility in my area for a broadband connection. I am still waiting for the refund of my rs 1200 and it is 16/12/2016 today. Mt account no with airtel is [protected]. I have raised several complaints with customer service, but to no avail. I got a call from a lady from airtel, who informed me, that someone will call me and return the amount to me in cash. But i did not get any call and this was almost 3 weeks ago. I spoke to the customer service team again today, where i was transferred to a supervisor vinod, who said he is connecting me to a higher department and the call got disconnected from their end, while i was on hold. I have no other option but to raise a complaint in consumer complaints now. Kindly help in retrieving rs 1200 for me and take all necessary actions against airtel for this poor customer service they have provided. Given below are my details House no 15, srb philomena nilayam New thippasandra, 4th main Jagadish nagar Bangalore - 560075 Contact no-[protected] I do have a copy of that receipt as well and the number given for that company sjr telelinks does not exist as well Was this information helpful? | |||
May 10, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Dec 21, 2016 Airtel Customer Care's response Dear Mr. Nagar, This is with reference to your post dated 16 December 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
Add a Comment | |||
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Post your Comment