Airtel — broadband network connectivity

Address:	Lucknow, Uttar Pradesh, 226002
Website:	www.airtel.com

Dear sir/madam,

This to inform you that i have an airtel broadband in name of mr sunil kumar srivastava with lanndline no. 4303491 has lost its connectivity three days ago and there is a continuous blinking of a red light in the modem, hence i have made a complaint on 25 september 2018, complaint number[protected] has been assigned to engineer (Manoj rai) regarding the issue and they promise to resolve the issue on same day between 4:30 pm to 5:30 pm, but no action has been taken regarding the matter. On very next day on 26 september 2018 i have made another complaint and i have assigned a service request no.[protected] to engineer amit mishra to resolve the problem, but still no action has been taken regarding the matter till date.
Today on 27 september 2018, after waiting for whole day with hope that may be the problem will get resolved but response is nill by the company, it is very sad that there is no customer value in the company after calling so many times the call has been disconnected by an engineer and no further info has been provided by them, hence the only option left is to opt for another service provider where customer value is given more importance.

Kindly take necessary actions regarding the matter as it is highly disrespectful and very unprofessional way to treat your valuable customer.
Thanks & regards
Shivam srivastava
[protected]@gmail.com
[protected]