[Resolved] Airtel — Broadband Request - Worst service by Airtel Chennai | |||
I have a horrible experience with Airtel for getting a broadband connection. They collected the money from me three weeks before i., e on 07/01/2017. Since then I didn't hear anything from them, I have tried to contact their agent many times but able to reach once or twice . No action was taken even after reaching out to the agent. The contacted the nodal officer and promised an action with in 2 days . No action was done then as well. Finally when I contacted their appellate officer, i am given the reason that there is no feasibility to give the connection due to technical issues and the amount collected will with refund wit in 20 days. So horrible If there is no feasibility to provide the connect why the amount was collected first? Even if it found later why no updates were given to me unless I am writing to them, so worst experience. On other note, While Airtel complaining about Reliance's Jio s monopoly, the service they offer even if we reach to them voluntarily is worst.so why they are complaining Was this information helpful? | |||
Mar 9, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jan 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 26 January 2017. We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Feb 05, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 January 2017. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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