[Resolved]  Airtel — broadband too slow even though repeated complaints. no response from customer care

Jul 19, 2017

Updated by Saviona Dear Airtel,

Even after repeated explanations and calls to your customer care with regards to this, I had an agent named Shiva visit us. And the sad part is he was informed that our landline is not working. Appalled by this miscommunication and bad services.

Please inform that our internet is not working and we don't have the adequate speed.

Saviona!

Jul 27, 2017

Updated by Saviona Dear Airtel

I wonder what resolution details have you shared. Till date no one has visited us for any resolution. This is not accepted. As per our telephonic conversation with airtel customer care agent Ms. Janaki on 10th June 2017, she promised resolution (change of modem within 20days) no one has come till date. And it is more than 45days

So please get this sorted asap

Aug 30, 2017

Updated by Saviona After persisting for long finally the modem was replaced with D link modem with good speed during 2nd week of august.

The speed indeed is great now.

Thank you

Aug 30, 2017

Updated by Saviona Refer my other complaint which is is still not resolved with regards to airtel digital tv refund of ₹1782.

Below is latest update and steps taken by a helpless customer.

{Updated by Saviona, Aug 30, 2017

It's been more than 4 months since the set top box has been taken away and we were promised a refund of ₹1782 on my credit card which was used to purchase the connection.
Last month airtel claimed via mail that amount was credited to my ccard on 31/5/[protected]@1847, which I denied.
They asked me to mail them all statements till date to verify that amount not credited.
In spite of doing so there is no reply from them.(ref pics)
I have made several calls to customer care to seek a reply and closure but no use.
Latest open complaints in this regard are 64863035 raised by Shubham and 64507119 raised by Rubini.
I am completely helpless in dealing with this and hence have decided to take below steps till issue is closed and I receive my refund.

"My airtel broadband outstanding amount for this month is ₹3066. I have decided to paid them only ₹1284 as on date post deducting ₹1782 towards my digital tv refund. As customers are being held to ransom, I found this one way to get back to airtel as let them sort it out amongst their departments."}

Once I get my refund from airtel digital tv for ₹1782, I would be paying the same amount as part of the bill. Else let both departments sort it out.