[Resolved]  Airtel — Broadband/fixed line

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.airtel.in

Dear concern teaam,

I am having an issue with my airtel broadband connection and fixed landline, since one month and half month (Since chennai cyclone). I have raised several requests no[protected], 77279868, 77059664,[protected] to resolve the issue.

Then suddenly received a message that the requests have been resolved. When i spoke to the customer care executive they said somebody has visited my home and corrected the issue, so they have resolved it.
Then they have raised another request for the same problem and said there engineer will visit home.

This same situation has been repeated for past four service requets.

Now i have got call from closing desk, to close the recent service request, when i have asked to provide the sufficient info, why they are closing the request they have hang up call intentionally.

I want to know is there any process set up in airtel to escalate the issue to the upper hierarchy. Is this company wants to hear to customer issue.

We haven't expected this type of service from airtel

Please give me a call or write to me at [protected]@gmail.com.

Regards,
Sarath chandra s