Airtel — cashback not received

Dear sir,
I have purchased a fastag for my vehicle No GJ16CN4479 through airtel payment bank on 06.11.2019 by Txn ID FT[protected]. It is issued with Fastag ID 34161FA820328AA2020BB0A0 and dispatched on 16 Nov. 2019. I got on 30.12.2019 and you have get link for activation and I have activated it today.
They offer for cash back of Rs. 50 on Purchased of Fastag through Airtel payment bank but cashback is not recieved.
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I called in airtel customer service care from mob. No.[protected] around at 10 AM for sim port. And simply asked few questions. The executive misbehave badly.I am very disappointed. I need action for this. Their was no correct behaviour and she used some bad words too.

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