[Resolved] Airtel — CCE misinforming customers with false/fake statements to get their plan change to costly plan.

mastersminds43

from Hyderabad, Telangana

Website:

airtel.in

Airtel Call centre representative mis-informed me that my bill is too much, its around[protected]. They fool people by such false statements, and hence convince customers to increase the plan to 1599.

Please look into the matter carefully, and try to enhance the processes by removing such fake calls to lure customers.

It's disappointed to to hear from Nodal team also, as they have responded to my mail without checking the facts properly.

Airtel's reputation is being spoiled by such Airtel teams.

Thanks,
[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Oct 18, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 12 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd