[Resolved] Airtel — Channel issue in Airtel dth

Sdonapati

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411014
Website:	www.airtel.in/monthlypacks

Hi i am siva from pune, i have been using airtel dth since 9 months, 2 days i got a message form airtel 'recharge with 509 rs and get all hd channels for 3.5 months. I was recharged it same 509, next day i got error your account is suspended due to low balance, after that i called to customer care they were also not sure about that. They just raised compliant about it and told me it would be resolve within 24 hours, till now i diddnt get response. This was very bad.

My register no :[protected]
Customer id : [protected]

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Jul 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 28, 2017

Updated by Sdonapati You guys are deactivated my recharge amount 509. i called to customer care and they were disconnected my call for no reason . this very bad service from AIRTEL, please do neeful, i want my 509 package back.

May 28, 2017

Updated by Sdonapati Why you guys deactivated my plan (all HD plans 509) without my consent, and a bad experience from airtel dth customer care[protected], will tell to all my friends to not use AIRTEL DTH .this is not good to fraud customers, AIRTEL DTH is a big brand, dont spoil your name .

Verified Support

May 29, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 27 May2017 .

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 27 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd