Airtel — charged rs. 80 for lost sim replaced

Address:

Bangalore, Karnataka, 560015

This happened in an airtel outlet on january 3rd 2019, in jalahalli cross in bengaluru. I was a little hesitant to come here to get a duplicate sim, it also didnt look like they gave replacement for a lost sim, because online it said you have to go to an airtel center, so i asked them where i could find one, they asked purpose, and when i stated it they said they do it there itself. So i agreed to get my sim there. They took my adhar details and took a picture of me and then gave me a sim packet, saying it will be activated in an hour. They charged me rs. 80 for it, with no receipt. But i thought it was free for a replaced sim, or rs. 25 at the most, as prescribed by airtel, since there were airtel billboards around it everywhere, i paid and left, i have to check if my sim will activate in an hour now. I hope atleast that works