Airtel — cheated, humilated and fooled by airtel staff

Address:

Ludhiana, Punjab, 141003

Sir,
I am a loyal customer of airtel. I am attached with company from more than 10 years. I have many airtel connections in my family and with my staff. I am using one broadband and 2 airtel mobile connections.
I visited your ludhiana showroom at ferozpur road to deposit my broadband bill on 26th june 2017. Your sales person mr piyush told be about new 4 g plan and convinced me. I purchased a 4g device for 2500 and took 499 plan.
After 2 days the device stopped showing red light, i visited to your showroom,
My complaint was heard verbally and mr. Piyush did some setting in the device started working. But just after 3 days the problem occured. I again visited your showroom, he changed my 4g sim and did not registered any complaint. The problem was same again after that. On 18th july 2017 i again visited your showroom and requested to refund my money but mr amandeep singh at your office finally registered my complaint no. 77852097. But no action was taken till now, my device is not working.
I am mentally tortured so much and planning to port all my connection with airtel.
On 8 august 2017 i again visited your showroom with my sorrows and a very smartly dressed girl with red scalf named megha sood heard my issue and told me that there is a technical issue in this plan is going on from one month and the problem name is latch on.
So for 2 months your whole office staff was fooling me? I feel cheated and humilated as airtel was responsible for loss i suffered and mental disturbance. Now one of your staff is telling me to sell the new device i bought from them in some gur mandi market for half price and close connection.
This is the level airtel can go, i never thought.
So please refund my money as i dont want airtel 4 g. I am so much insulted by going again and again to your office that i will fight for it now whereever i can go.
Yours truly
Vivek kaura
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