[Resolved]  Airtel — cheating-international roaming pack

Address:

New Delhi, Delhi

I recharged for international roaming pack on an airtel number for rs. 3599 for spain on 8/09/2019. But shockingly, there was no airtel network in spain. I called the customer care multiple times to know the issue as there was no use of the pack untill and unless, there is a network. After, trying every possible setting changes as instructed by the customer care representatives, they later told that the network would be named as "orange (Amena)" and my sister should try connecting that. Still in vain, as there was no such network named "orange (Amena)" as told by them. There were other different networks starting with orange name but all were forbidden (Screenshot provided). I have kept reaching out to them but did not get positive response from the. The user even changed the phone to check the network connection but all in vain. There is no airtel network working at all in spain and they kept lying to us to extort money. There is no airtel network working there. We asked before the recharge but they lied to us about the network. I want all my money to be returned immediately as they have fooled us but they are refusing the refund.
So, i request you to kindly look into the matter and do the needful.