[Resolved] Airtel — Complaint on sim replacement

babu1972

from Pune, Maharashtra

Address:

Medak, Andhra Pradesh, 502001

I am your costumer since 2014 with mobile no.[protected] postpaid connection. I had lost my mobile phone on[protected] morning. I enquired about sim replacement in our town sangareddy got to know that one m/s sri jaganmayi communications opp new bus stand sangareddy. As 12th is sunday i approached on 13th june 2016 and got a sim replacement. But the dealer told me the new sim will be activated by the evening of[protected] and again today morning i approached now the dealer says there is no access to them for sim activation so the sim will be activated tomorrow morning. I do my most of transactions through online for which otp is required on the above said mobile. I am facing a lot of problems to receive calls from my known persons. This is not fair to have such irresponsible dealer to a reputed and number 1 mobile company in india. I solicit a action against the above said dealer and compliance to my complaint at an early.

Thanking you

Sushil babu
[protected]
[protected] alternate no.
[protected]@gmail.com

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Airtel Customer Care's response Dear Mr. Babu,

This is with reference to your post dated 14 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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