Dear Airtel Team,
I'm writing to express my disappointment and frustration with the service provided by Airtel. I've been a loyal Airtel Black Plan user for many years, and recent events have left me feeling dissatisfied.
Two-three months ago, one of the sim cards in my pack stopped working due to a sim card reader issue, disrupting calls, internet services, netbanking, and UPI transactions. Despite multiple visits to the Airtel store, the issue wasn't resolved promptly. The executives unclubbed my Airtel Black Plan, reissued the sim, but failed to reclub the services even after repeated requests.
Consequently, I received two separate bills, resulting in an inflated amount of ₹5400 (combined) for services I used to pay ₹1800 for. This is unacceptable. I've also been a corporate client with Airtel for years, tolerating network issues, but never switched to another service provider but this experience is appalling.
I request senior authorities to investigate and resolve this issue. If not, I'll be forced to port my sim cards to another provider and won't pay for unused services. Was this information helpful? | 
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