Airtel — Complaint Regarding Broadband Disconnection Request Not Honored

Address: Village Kand, Banikhet, distt. Chamba, Teh. Dalhousie

Dear Sir/Madam,

I am writing to raise a formal complaint regarding my broadband connection registered in the name of Mr. Harbans Lal at the below-mentioned address.

I took this broadband connection in October with 2.5 months of advance payment, as I was working from home temporarily in Gurgaon. Before taking the connection, I had clearly informed the Airtel team that the requirement was only for this limited period.

After completion of the agreed duration, I contacted Airtel customer care and requested disconnection of the broadband service, and I was informed that the connection would be disconnected along with Airtel Black. Based on this assurance, I did not expect any further billing.

However, despite making three to four follow-up calls, my disconnection request has not been processed. Now, customer care is denying that any request was raised and is stating that there is no record, reference number, or call recording available. This is extremely disappointing and unacceptable.

Due to this failure from Airtel’s end, additional charges are now being reflected in my account, which I am not in a position to pay as the service was supposed to be disconnected. I should not be held responsible for Airtel’s internal process failure.

I request you to:

Immediately disconnect the broadband connection.

Reverse or waive all charges raised after my disconnection request.

Investigate why no request or call record was generated despite multiple calls.

I am very frustrated with this experience and expect a prompt and fair resolution at the earliest.

Looking forward to your support.

Regards,
Manjeet