Airtel — complaint regarding stopping of internet services outside the hometown.

i am a customer with airtel number [protected] . i went to your outlet at Dhanbad, Bartand city centre below ICICI ATM. pin code - 826001. There i got reply that the outlet dont have rights and he wont be able to convert the sim from post paid connection to pre -paid connection after talking with your relationship officer than i got phone call from the outlet person that he will do the paper processing than i submitted my Aadhar card xerox and filled the form on 24 May at 6.30 Pm in the above outlet . same day my postpaid connection was stopped but he gave me a new sim with number[protected]U but today on 27 may your call centre updated me that my documents is not yet updated from your outlet but when i go to the outlet they repetedly tell me that they have submitted my documents .

Now please clarify me who is giving me the currect update. and till when my number will be active as i am a working girl and my official number is [protected] . so i am facing alot of problem in communication.