Airtel — confirmation not received for payment of rs 823

I made airtel postpaid bill payment for mobile no [protected] of rs 823 on 05.04.19 from icici bank i mobile app which uses bharat bill payment system; neither the success screen came nor i received the payment receipt sms from airtel. However, payment is debited from my account no[protected] the same instance. Also, the payment is not refunded in my account till now.
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