[Resolved] Airtel — Continuous signal problem

Saurabh314

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400709
Website:	Airtel Digital TV

Dear Sir,

This is in regards to my Airtel Digital TV connection. I have taken an annual subscription from you in June 2016. It was going good but later I shifted to another building in Dec 2016 in the same society since then I am facing signal issues. Earlier it was happening only in the day time (11:00-17:00) but later I have started facing issues in the night hours also.
I would like to inform you that few more people are there in the building who are using the same connection but only I am facing this issue. I would also like to inform you that I have been informed by your local service team that I do not have any proper location where I can get proper signal and that is why Iam facing issues But I would like ask that if that is an issue then it should be complete blackout for all the channels whereas I can see few channels like ABP News and few more channels but other than I am unable to view other channels. People using Other service providers like Tata sky and videocon are not facing any such challenges. For that your team answers that Airtel's signal travells in straight line while other providers do not have such signal traversal. Being a customer I should not bother about that. It i your responsibility to provide signals. I bought your subscription considering you as a good brand but now my thoughts are getting changes.

I first bought it and then I am facing issues. If this is the issue then your team should first survey and then let us know that whether we should buy from you or not. Its been 2.5 months now and I am highly dissatisfied. If you can not provide me the solution then I would like to request you to refund my complete money and I would discontinue with your service and also would not recommend anyone to use Airtel Digital TV.

Also would like to suggest you to employ service engineers on your payrolls instead of giving it on a 3rd party as they seems less interested.

Kindly resolve it asap or refund my complete money. It is highly irritating as Iam unble to watch TV when at home.

Regards,
Saurabh Srivastava
[protected]
ID-[protected]

Was this information helpful?

No (0)

Yes (0)

Mar 24, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 12 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Feb 20, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 12 February 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd