[Resolved] Airtel — Cug sim

DrShilpi Singh

from Lucknow, Uttar Pradesh

Address:	New Delhi, Delhi, 110017
Website:	Bharti airtel

I wanted to get it converted my SIM from prepaid to CUG postpaid as I m working in max hospital. The person who comes for promotion of Airtel provided me SIM but from past 15 days I m made to run behind them for networks as the SIM is not active till now. I was feeling that I should not have converted the SIM. Finally the reply I got from customer care is that u may get the complaint done via Airtel site as we are not getting as response from backened regarding your SIM. If I have taken the SIM of your network than u should provide me your services neither diverting me here and there. I m very disappointed as I m using other two numbers of Airtel so I have a trust on your network but it seems you people really don't care about your customers. My number which is not active till now is [protected]

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Jun 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Airtel Customer Care's response Dear Dr. Singh,

This is with reference to your post dated 29 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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