Airtel — customer care attitude

Address:

Mumbai City, Maharashtra, 410206

Hi, I received a message from airtel saying that there's a scheme in which a Hello tune could be activated in 15 rupees for 90 days. Now when I tried to activate the Hello tune in 578785 I got a play list where I selected my song. I got a message that the song would be activated in few minutes. However it was not activated although rupees 22 was deducted from my account. When I tried to take help from the so called customer care executive on 198, I wasn't answered on my query instead the SENIOR executive named Sarika disconnected my call saying that she couldn't hear my voice. I know this trick of customer care executives but this should not be the way to treat customers. This is very disappointing and now I think I will port this number to Vodafone.